AMX Solutions Ltd
AMX Software Configuration Service
This service is for customers needing expert advice and guidance to configure or customise AMX Asset Management software – environment, flood, bridges, highways, street lighting and enterprise. The service can be used to Healthcheck your AMX Asset Management implementation. Service includes scoping, technical and business requirements analysis, implementation and sign-off.
Features
- Access to expert Power Users with in-depth business domain experience
- Access to expert Power Users with in-depth technical knowledge
- Covers all AMX Asset Management software modules
- Healthcheck of existing implementation
- Advice on exploitation of AMX software and roadmap planning
- Analysis of business and technical requirements
- Design of optimum solutions to complement existing implementations
- Configuration of processes, workflows and data
- System documentation and quality assurance as required
- Power Users work on or off-site to suit you
Benefits
- Expert business knowledge maximises return on investment
- Expert technical knowledge ensures optimum system performance
- Additional support avoids delay when in-house resources are stretched
- Access to expert knowledge increases in-house capability
- Guided configuration to enhance in-house system knowledge and capabilities
- Forward planning of new features helps budgeting and scheduling
- Accessing shared business requirements enables innovation and best practice
- Healthchecks prevent issues and fine tune performance
- Flexible service location and timing optimises productivity
- Quality assurance for peace of mind
Pricing
£995 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@amxsolutions.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 7 4 9 8 2 8 7 0 0 1 7 6 9 9
Contact
AMX Solutions Ltd
Karen King
Telephone: 0333 456 0768
Email: gcloud@amxsolutions.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Assist with defining data migration requirements, form and attribute configuration and recommendations for setup.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Bridges and Structures Asset Management Software
- AMX Environmental and Flood Asset Management Software
- AMX Enterprise Asset Management Software
- AMX Rail Asset Management Software
- AMX Protected Sites Management Software
Training
- Training service provided
- Yes
- How the training service works
- This service provides training via onsite / remote / supplier offices training sessions at Beginner, Intermediate and Advanced levels. Training sessions are available as new staff join client organisations or where additional levels of training are required.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Environmental and Flood Asset Management Software
- AMX Bridges and Structures Asset Management Software
- AMX Enterprise Asset Management Software
- AMX Rail Asset Management Software
- AMX Protected Sites Management Software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Assist with data migration, connectivity and import of files and photos.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Environmental and Flood Asset Management Software
- AMX Bridges and Structures Asset Management Software
- AMX Enterprise Asset Management Software
- AMX Rail Asset Management Software
- AMX Protected Sites Management Software
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- AMX provides ongoing system monitoring, software updates, software upgrades, system backups and Point-in-Time-Restore services
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.
Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.
Support is included within the Annual Subscription cost of the product.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- 24/09/2023
- What the ISO/IEC 27001 doesn’t cover
- The business is covered by ISO27001
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
Following the Competition and Markets Authority (CMA’s) practical principles, AMX Solutions Ltd are committed to managing environmental performance to minimise the impact of its business processes on the natural environment and community; we actively encourage cycling to work and hybrid working is in place to reduce our emissions.
As defined in the company’s Environmental and Sustainability Policy document, we will implement good practice, recycle more, and play our part in minimising waste going to landfill.Covid-19 recovery
AMX weathered the pandemic well, with working from home proving sustainable enabling us to recruit 21 new staff during COVID. Introduced hybrid working following the pandemic to better support those at higher-risk and limit their contact with others, but also support those who live alone and have a limited support network to enable a return to a social environment. The office policies have also been updated and remain in line with government recommendations with regard to social distancing, hygiene and remote working.Equal opportunity
The AMX diversity and inclusion policy extends fully across the business encompassing internal recruitment, customers and third-party suppliers to ensure we base decisions on ability alone. We provide training and development budgets for all employees to develop their skills including offering apprenticeships and actively encouraging progression through promotion and cross-departmental re-assignments. We have also taken steps to ensure the product meets WCAG accessibility requirements.Wellbeing
The AMX takes team wellbeing very seriously. A number of team members have been affected by a variety of different issues over time so as a result we have 2 fully mental health first aid trained staff on hand to provide support and guidance. Quarterly mental health and wellbeing meetings are held with management, resulting in a number of concepts including: a dedicated Wellbeing channel in Microsoft Teams to provide regular tips, strategies and support to all staff members; A section in all monthly team meetings to promote openness, communication and proactive steps towards maintaining a mental, physical and emotional life balance; scheduled morning and afternoon screen breaks and flexible working to help deal with the challenges of daily life. Furthermore, the AMX Social Club organises activities and events that promote interaction within the team around common interests. Some of these also extend to charity fundraising events.
Pricing
- Price
- £995 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@amxsolutions.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.