Mindful Education

Media-rich Professional Courses and Apprenticeships (VLE)

At Mindful Education, we produce flexible, award-winning, blended learning courses and apprenticeships that continue to set new standards in digital education. We provide courses in the following subjects:
• Accounting
• Business Administration
• Human Resources
• Law
• Management - CMI
• Management - ILM

Features

• On-demand blended learning content and platform
• Real-time learning analytics
• Bespoke flexible apprenticeship delivery for levels 2 to 5 Benefits
• Automated reporting on engagement
• Bespoke branding

Benefits

• Flexible blended learning on demand
• Learner engagement reporting
• High quality media-rich teaching content
• Greater efficiencies for educational institutions
• Tutor toolkit & resources

£0 to £3,000 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raj@mindful-education.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

575016863392430

Contact

Raj Kumaran
07930497575
raj@mindful-education.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Modern browsers are recommended for security and best experience.
• System requirements:
  • Modern browser
  • Internet connection of 4Mbps or greater

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am-5pm Monday to Friday (excluding bank holidays) and within 2 working days
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: User support includes unlimited training on the use of the resources and the platform for tutors and assessors. Email support via a ticketing system is available for colleges and training providers.; ; A ticketing system and email support are provided for learners.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User training and on-boarding is provided onsite or virtually online. Extensive user documentation is also provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office documents
• End-of-contract data extraction: Data is retained for the duration of the mandatory period and can be exported upon request by our team.
• End-of-contract process: Our partnership model comes with a comprehensive wrap-around service which is all inclusive within the agreed fees.; ; At the end of the contract all services cease.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The VLE (content and platform) is a mobile responsive website. The user interface, presentation of content and layout may be dependent on the screen size whilst the key features and functions remain the same on all devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: We have a load balanced and auto scaling cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: User analytics dashboards provide a variety of user engagement analytics, tracking learner progress.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User requests for data are dealt with by our team and exported in an appropriate format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: A service level agreement is provided with response times based on severity of the technological challenge. There is no explicit refund policy.
• Approach to resilience: Available on request.
• Outage reporting: Status messages are displayed on the relevant service/channel.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All management dashboards are behind a user login with pre-authorised user accounts assigned to groups with the appropriate privileges.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Regularly monitored policies and procedures discussed at executive and board level.
• Information security policies and processes: Regular internal reviews of policies and procedures.; ; Staff on-boarding process includes training and access to a staff website with handbook on all statutory obligations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: GIT used to track revisions and in-house testing, with pre-authorised staff being allowed to make changes to the platform code and infrastructure.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Product planning and architecture design factors in potential mitigation for vulnerabilities.; ; We use in-house testing to detect potential threats. Where security threats are identified, set procedures are followed.; ; 3rd party vendors apply automatic and periodic security patches.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Product planning and architecture design factors potential mitigation for vulnerabilities.; ; We use in-house testing to detect potential threats. Where security threats are identified, set procedures are followed.; ; System logs are regularly monitored and appropriate action taken.
• Incident management type: Undisclosed
• Incident management approach: We have a predefined incident reporting system.; ; Users are able to raise incidents via our ticketing system which are logged and actioned according to their severity. Users are also able to contact us via email.; ; All tickets are logged and stored.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our service provides the same high quality materials and learning experience to all users.

Pricing

• Price: £0 to £3,000 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A time limited access to our demos subject to a memorandum of agreement.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raj@mindful-education.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.