Cantarus

Umbraco Support

We provide world-class Umbraco support through our dedicated Customer Success team. Our Timebank Support service provides each of our clients with access to a range of highly skilled support engineers, developers, consultants, data analysts and designers for maintenance and ongoing improvements to your Umbraco solutions.

Features

• Umbraco Platinum partner
• Timebank Support Model
• CMS Support
• Development Support
• Design Support
• Infrastructure / Hosting Support
• Umbraco Support
• Umbraco Certified Developer
• Umbraco MVP

Benefits

• Timebank time rollover
• Access to Umbraco experts
• Telephone or E-mail support
• Umbraco Certified Developers
• Umbraco Platinum Partner

£995 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

575150322150929

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Planning

• Planning service: Yes
• How the planning service works: Our Client Success and Infrastructure Services Teams provide a dedicated pool of resources for managing your Umbraco hosting environment and web application. This team is made up of a number of experienced support engineers, infrastructure specialists and developers, who are all focused on providing exceptional levels of support to our client base.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have a number of standard Umbraco training course for both content managers and developers. These course can also be customised to be specific to your own environment if required.
• Training is tied to specific services: Yes
• Services the training service works with: Umbraco

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Having operated a dedicated private cloud hosting environment for 10+ years we have carried out many migrations across multiple platforms. For users who already have a preferred public cloud provider, then we have also designed multiple solutions based on Azure and AWS environments depending on the clients requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • KalaniCloud
  • Azure
  • AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of any migration to Cantarus we can, optionally, conduct a solution health-check on any existing Umbraco website. The goal of this is to gain an understanding of the work that has been undertaken to take and gauge the quality of design and development that underpins the website.; ; Broadly, we undertake three distinct processes in order to migrate a customer to Cantarus support. A suitable analogy is that of assessing the car before buying it. Three key questions a discerning customer might ask are:; ; 1. Are there any underlying problems under the bonnet?; 2. Is it intuitive to drive and operate?; 3. What is the process for purchasing?; ; These naturally link to the following three areas when operating in the domain of a digital solution.; ; Code Review ; Wherein we have access to the solution’s codebase, a Senior Developer or Consultant will review the code. This process involves a structural review and a code-style review.; ; Solution Suitability Review; Following the main code review, we conduct an overall suitability review. This allows us to determine if the solution presented to us is a good fit for the problem being solved.; ; Migration Plan; We design a migration plan unique to your environment.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Client Success and Infrastructure Services Teams provide a dedicated pool of resources for managing your Umbraco hosting environment and web applications. This team is made up of a number of experienced support engineers, infrastructure specialists and developers, who are all focused on providing exceptional levels of support to our client base.; ; Our, optional, Timebank support is an extremely popular support model with our clients as it provides a clear, predictable and flexible support package covering user/operational support, and technical support as well as development and creative design professional services.; ; The Timebank model requires a client to purchase a set amount of time per month, with that time going into the Timebank and having a lifetime of three months. Clients can then draw down on that time (the oldest time is always consumed first) as required.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business Critical - Within 1 business hour; High Priority - Within 4 business hours; Medium Priority - Within 2 business days; Low Priority - Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. 24-Hour Severity 1 support is also available on some hosting packages. Standard timebank support is purchased on a per man-day basis and can be used across any of the Cantarus service offerings - any purchased time which is unused during the month can be rolled over for up to 3 months. Standard timebank charged at £995/day with a 1 day minimum.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Umbraco can be hosted using the latest public cloud technologies, such as Umbraco Cloud, Microsoft Azure and AWS. Public clouds such as these combat climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £995 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.