IBM United Kingdom Limited

Apptio Targetprocess - Agile /PPM

Apptio Targetprocess accelerates organisational agility by enabling the public sector to rapidly scale and adopt agile practices while connecting portfolios and departmental strategy to team-level execution and the value delivered.

Features

• Align portfolio, product, and delivery flows
• Interactive dashboards to track work across teams, projects, products
• Drill-down or scale-up across the portfolio hierarchy
• Create Objectives and Key Results, connect them to work items
• End-to-end visibility on Resource Management & Capacity Planning
• Visualise Risks & track value delivery

Benefits

• Measure and increase enterprise business value
• Improve portfolios alignment and visibility
• Manage investment strategies changing priorities
• Accelerate product delivery speed
• Enhance software quality by decreasing defect escape rate
• Understand resource capacity and make informed trade-off decisions
• Visualise relations between work items, manage dependencies and blockers
• Flexibly scale your agile transformation
• Align teams holistically via single work and portfolio management solution

£12 to £32 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sline@apptio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

575215377143402

Contact

Sarah Line
02030148376
sline@apptio.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Apptio provides a range of IT Financial Management capabilities that are used by thousands of organisations. Apptio Targetprocess is an extension to these capabilities and utilises Apptio's platform which seamlessly unites data, people and processes across technology to enable alignment across IT, business and finance, Please see www.apptio.com
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See service terms
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: See service agreement
• Web chat accessibility testing: See service agreement
• Onsite support: No
• Support levels: Targetprocess Premium Support includes the Enterprise Customer Support terms set forth in the Customer Support; Services Policy at http://www.apptio.com/baseline.; Apptio encourages Subscriber to contact Apptio Targetprocess via the Service Desk at; https://servicedesk.targetprocess.com/ but for critical issues, contact Apptio Targetprocess via Live Chat or Email.; Response times depend on the priority level of the issue and Apptio will use; commercially reasonable efforts to meet the target resolution time.; 1 - Critical - Initial Response time : 30 mins - Target Resolution Time : On-going assistance until solution is received.; 2 - High - Initial Response time : 2 hours - Target Resolution Time : 5 business days.; 3 - Medium - Initial Response time : 12 hours - Target Resolution Time : 10 business days; 3 - Low - Initial Response time : 24 hours - Target Resolution Time : 10 business days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Apptio TargetProcess provide three levels of Onboarding Services .; Targetprocess Standard Onboarding - Deploy Apptio Targetprocess to a single Agile Team within 4 - 6 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to one solution areas along with integration into JIRA or ADO for up to one Team Process. ; Targetprocess Elevated Onboarding - Deploy Apptio Targetprocess to a single Agile Team within 6 - 8 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to three solution areas along with integration into JIRA or ADO for up to all applicable Team Processes. ; Targetprocess Advanced Onboarding - Deploy Apptio Targetprocess to a single Agile Team within 8 - 12 weeks.; Apptio will leverage our Professional Services team to focus on configuring solutions for up to five of the following; solution areas along with integration into JIRA or ADO for all applicable Team Processes, as well as other source systems; used by Subscriber and available in Targetprocess stack. ; ; Targetprocess Onboarding is delivered in partnership with Subscriber via weekly working sessions where configuration and enablement activities are; completed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, customer access to the Apptio Targetprocess will cease. Customer data can be extracted and/or deleted on request. Apptio is happy to discuss specific needs and contractual requirements for end of contract.
• End-of-contract process: At the end of a contract, customer access to the Apptio Targetprocess will cease. Customer data can be extracted and/or deleted on request. Apptio is happy to discuss specific needs and contractual requirements for end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: REST API allows to quickly extract data from Targetprocess. It can be easily used for any programming language and development platform.It is described on our developpers portal (https://dev.targetprocess.com/docs/rest-getting-started)
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Apptio TargetProcess has been designed as a platform for everything related to Portfolios, Products, Teams & Agile deliveries.; The majority of customers requests can be implemented on customer side using such components as custom fields, custom processes, custom views, metrics, automation rules, APIs.

Scaling

• Independence of resources: SaaS solution hosted on containers in the cloud means we scale automatically and have separated tenancy

Analytics

• Service usage metrics: Yes
• Metrics types: Apptio TargetProcess provide native insights on metrics such cost, effort; story points, budgets, OKR, RAIDS and various agile & PPM KPIs.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Apptio's standard SLA is 99.5% for Production uptime and the Service Agreement specifies an SLA of 99.5% excluding Routine maintenance, and is contracted.
• Approach to resilience: The Apptio datacenters include a primary and a backup typically located in different geographic areas. This provides assurances that if there is a natural disaster in an area, the customer can be failed over quickly and efficiently.
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: See attachment
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 03/02/20
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/9/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type II Report and SOC3 Report
  • FedRAMP Certification
  • General Data Protect Requirements (EUGDPR)
  • California Consumer Privacy Act (CCPA)
  • EU-US Privacy Shield
  • ITIL Alignment

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Apptio’s Information Security team, Legal department, and Internal Compliance/Audit department all work together to ensure that industry best security practices are met. Apptio’s Software-as-a-Service (SaaS) environment follows stringent guidelines to protect the confidentiality, integrity, privacy, and availability of your data. We have the following reporting structures: SOC2 Type II Report and SOC3 Report​, ISO27001:2013 Certification, FedRAMP Certification, Cloud Security Alliance – STAR Level One Certification, General Data Protect Requirements (EUGDPR), California Consumer Privacy Act (CCPA), EU-US Privacy Shield, ITIL Alignment

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Apptio's change management process is robust in that any change that affects the Apptio application or its environment is fully documented. This includes changes to the Apptio application, customer data and all system components that make up every data touch point within the production environments. Broadly categorized, all changes incorporate the concepts of request, approval and provision. All production environment changes must be reviewed and approved by Senior Director of Technical Operations and Director of Information Security prior to deployment. A version control repository is used for Apptio system configurations to maintain a history and audit trail.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are conducted on a monthly basis to identify changes in security posture, implemented patch effectiveness and missing patches within the environment. Vulnerability scans of our entire environment ensures patches are up-to-date and to identify any configuration deviations, etc. from our security baseline. These monthly scans are for internal consumption only. All Apptio servers and endpoints utilize anti-virus and Anti-Malware. In both categories, these systems are centrally managed and checks for new definition updates occur daily. Apptio uses IDS on border control points. We also utilize NIDS on all network segments and HIDS on all hosts.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Apptio's Incident Response policy addresses both digital and physical security incidents. In every case, there are the core incident response team members, which include members of the Information Security and Technical Operations teams. The nature of the incident could dictate additional personnel required to help manage the incident, either in a technical or administrative role. In the event of an incident, this defined process outlines the various phases in managing the incident, to include notification of the affected parties, proper containment/mitigation and executive level involvement. This process is reviewed annually.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Apptio's Incident Response policy addresses both digital and physical security incidents. In every case, there are the core incident response team members, which include members of the Information Security and Technical Operations teams. The nature of the incident could dictate additional personnel required to help manage the incident, either in a technical or administrative role. In the event of an incident, this defined process outlines the various phases in managing the incident, to include notification of the affected parties, proper containment/mitigation and executive level involvement. This process is reviewed annually.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Apptio provides insights for on premise, hybrid and cloud environment asset/service utilisation. These insights enable organisations to switch off and/or downsize leading to a reduction in cost and carbon footprint. Also if we have access to the data we can provide reporting on your technology carbon footprint.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 epidemic brought an unprecedented pace of innovation. 82%of leaders have increased their investment in digital initiatives as a result of the pandemic and the top 10% performing organisations are now assessing and re-evaluating their investment priorities on a monthly basis3. Many will attempt to manage this change through a roll-up of Excel spreadsheets submitted by each cost centre owner and aggregated and reconciled at divisional/departmental levels and then across the whole organisation. These solutions are complicated, fragile, time-consuming and prone to errors. And ultimately, they don’t give you the fidelity you need to quickly compare different cost-cutting paths, investment priorities, nor help to understand the various implications to the organisation. Apptio through our unique data, analytics and machine learning capabilities is uniquely positioned to help organisations address these challenges and enable their teams to react quickly to changing needs and make real-time budgeting decisions, optimise cloud spend and help inform their decision making on what technology investments deliver the best outcomes and provide the greatest value.
• Tackling economic inequality:

  Tackling economic inequality

  Left blank.
• Equal opportunity:

  Equal opportunity

  Left blank.
• Wellbeing:

  Wellbeing

  Left blank.

Pricing

• Price: £12 to £32 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Apptio are happy to support a limited scope/time 28 day free trial. The trial will include software and depending on the scope support from our consultants to help deliver against the agreed scope/success criteria. Outputs will typically include: delivery against the agreed success criteria, recommendations and cost savings/business case inputs.
• Link to free trial: https://www.apptio.com/products/targetprocess/targetprocess-demo-request/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sline@apptio.com. Tell them what format you need. It will help if you say what assistive technology you use.