NG BAILEY IT SERVICES LIMITED

NG Bailey Cloud Communications (UCaaS)

NG Bailey offers Unified and Contact Centre Communications with SIP services.

Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.

Working with world leading providers such as Gamma, Cisco and Mitel.

Our Services can be integrated with Microsoft, Amazon or Google Platforms.

Features

• Unified Communications using Softphone, IP Handset, iOS, Android Devices
• Collaboration for Video,Voice,Chat on a single platform
• Group and Personal Auto Attendant with Simple IVR
• Presence and availability
• Multi media meetings incorporating video,voice, file sharing and whiteboard
• Webinars, Town Hall meetings and Broadcasts
• Mobility Apps across multiple platforms
• Video Conferencing
• Screen Sharing

Benefits

• Reduce Costs, Improve Productivity,Improve Resilience,Reduce Complexity
• Interact with Colleagues, Customers and the Public with one interface
• Maximise productivity from your skilled workforce
• Enable staff to work from anywhere
• Enhance user experience and support staff retention and wellbeing
• Proactive Monitoring with ITIL based processes
• Reliability, security and future proofing built in
• Creates and Agile workforce and flexible working environment
• Consistent user experience across all devices
• Real Time Communication for users and customers

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David.Stonehouse@ngbailey.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

575293698797129

Contact

David Stonehouse
07971157841
David.Stonehouse@ngbailey.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: NG Bailey Cloud Communications (UCaaS) operates standalone but can integrate into multiple software services such as: Call Recording, CRM,Business Intelligence platforms,Teams,Google,Office 365,Call Logging and bespoke integration utilising REST API.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: This service does not currently have any known constraints on the availability of the services that buyers need to be aware of.
• System requirements:
  • A Stable and high speed Internet Access Service
  • Secure Client Access
  • Software deployed client, IP Handset or Headset
  • A PC/Laptop/Mac which supports the defined Web Browsers
  • Mobile/Tablet device running Android or iOS

User support

• Email or online ticketing support: Yes
• Support response times: NG Bailey's Cloud Support Centre would look to respond to questions within 1 hour. For more complex questions the response would be the next working day.; ; Any questions relating to the Service Level Agreement will be responded to within the nominated service response time.; ; NG Bailey's Cloud Support Team would look to answer telephone calls for Priority 1 to 4 within 5 minutes with response and fix within agreed SLAs for the specific service bought by the customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Our Cloud Communications CHAT service is deployed using technologies such as JAWS to deliver assistive technology which is tested and can be downloaded or provided by NG Bailey at a cost but would typically be deployed by the end user.
• Onsite support: Yes, at extra cost
• Support levels: NG Bailey provides 1st line support to all of our customers for this service via our Cloud Support Centre within the UK and this support is available 24/7/365.; ; This support is available via Telephone, Email and Web Chat.; ; There would be a cost model to have enhanced support and we offer a range of SLAs from Priority 1 to Priority 4, please refer to our pricing document.; ; We can provide a technical account manager, a cloud support engineer or a service delivery manager to the customer upon request but this would at additional cost.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: NG Bailey IT Services provides a point of contact to support the user with the transition and deployment of the service. The user is issued with electronic user guides and tutorials to enable and start using the service. NG Bailey also provides options to the service for onsite or remote training and for additional professional services if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: NG Bailey will provide the customer with an export of any relevant user data that has been held in the system. This export will be issued to the customer at the end of the contract period where requested.
• End-of-contract process: When the contract ends and where the customer wants to transition and move away from our service then we would support that transition. The transition would be chargeable on a day rate basis and that day rate would be £750 per day. The requirement and total number of days would be agreed with the customer once there is confirmation of the level of support required to allow the customer to transition to the new supplier/service provider.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: NG Bailey would undertake the majority of the administration but we do offer a restricted administration capability for users to undertake simple Adds, Moves and Changes such as: Changing Extensions, Programme Keys, Hunt Groups, Ring Groups etc.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The service offering is Web Browser based so is compatible with JAWS and other assistive technology products. NG Bailey can provide the JAWS product at additional cost but typically the end user would provide this capability.
• API: Yes
• What users can and can't do using the API: NG Bailey Cloud Communications users have access to published APIs specific to the UCaaS operating system. Supervisor level access would be required to configure the APIs. APIs should be tested in a sandbox environment and not used on a live service. Once testing is complete NG Bailey would assist with the API deployment on the live service. A number of API based applications and scripts have already been developed for the UCaaS platform. These are tried and tested and may provide a more cost effective solution than building APIs from scratch.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NG Bailey Cloud Communications users can customise the way they communicate by changing call configurations and call flows as well setting up devices and the actual user interface.; ; This customisation capability is available via Application and browser interface.; ; Customisation is available at both a user level for basic changes and to administrators with privileged access and training.

Scaling

• Independence of resources: Each customer service is connected to the service platform utilising independent connectivity and we deploy multiple connections into the chosen cloud platform for bandwidth and resilience. The service hosting is deployed using resources with built in head room and this demand is continually monitored against future demand and current utilisation which ensures there are no bottlenecks and that increased capacity is deployed as the volume and take up of services increase.; ; The service is deployed with resources such as CPU,Memory and disk storage dedicated to the specific end customer users.

Analytics

• Service usage metrics: Yes
• Metrics types: NG Bailey will provide the following service metrics:; ; Call Analysis, Call Flows, Call Volumes, Security Breaches, Advanced management information relating to call handling such as productivity, call patterns and caller behaviour, Inbound and Outbound reporting down to user level and Toll Fraud.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Gamma, Cisco Webex, Zoom, Mitel

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: NG Bailey will work with the customer on a case by case basis to export any required data from the service platform. NG Bailey will export this data on the customer's behalf and provide it in a format that is appropriate to the service being provided.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: NG Bailey provides a minimum availability of 99.99% for the core service elements and this can be agreed with the customer to be measured on either a quarterly or Annual basis and against the service overall.; ; If the service level for availability is breached against this agreement then service credits would be applicable although the nature of the service affected and the users impacted would need to be reviewed and typically a bespoke support metric would be defined and agreed.
• Approach to resilience: NG Bailey can make this information available upon request.
• Outage reporting: NG Bailey's Cloud Support team and Network Operations Team are continually monitoring the services.; ; Should an outage or service impact occur then the platform will report to that team for review and resolution.; ; Depending on the impact and severity of the outage then customers would be notified by either phone call or email.; ; A report showing the outages across a month or a quarter can be issued to the customer and reviewed at any monthly service reviews.; ; We can give access to a personal dashboard service for specific customers if requested as part of any service build.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: NG Bailey would define at the start of the service key users who would be defined as "Authorisers" who can log requests for changes to the service.; ; An authorised user would have access to log updates and close tickets working with our Cloud Hosting Support Team.; ; We would not accept change requests via telephone or email and would push any unauthorised requests back to the customer.; ; The authorised users would have secure access via secure log and we do not allow for shared log in access to the change platform.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: NG Bailey IT Services deploys methodologies and Information Security Management Systems as part of our ISO 27001 accreditation and we are audited against this. We are also aligned with ISO 22301:2019.; ; Our Group Security Manager is responsible for maintaining information security and they are directly accountable to the Chief Operating Officer.; ; Our policy covers but is not limited to the following key areas:; ; Group Legal: GDPR Policy and procedures; ; Group ICT: ICT Security Manual, Mobile Device Policy, Classification Policy, Cyber Essentials & Cyber Essentials Plus certification; ; Group HR: Pre-employment screening, Terms and conditions of employment, Disciplinary procedures; ; Security and Resilience: Business Continuity, Personnel Security (Government Vetting); ; Audit and Assurance: Risk Management Framework.; ; Information security education and awareness training is a component part of information security. As a minimum, all NG Bailey staff complete:; ; • GDPR awareness training (at onboarding defined within the GDPR policy); • Digital Safety Training as continual e-learning (annually).; ; The following information security awareness sessions are undertaken:; ; • Bi-Monthly Security Liaison Group: chaired by the Group Security Manager for anyone with security responsibilities; • Quarterly ISMS workshops: chaired by the Group Security Manager, focusing on individuals who are actively managing ISMS requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The Cloud Communications service is managed with methodologies and processes that are aligned within ITIL for configuration and change management with a change approval board in place for all components or changes to the service platform and this is also aligned with our quality process under ISO 9001 and our Security governance under ISO 27001.; ; We manage all of the assets and resources within our CMDB platform.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NG Bailey continually assesses software and firmware across the deployed services, both by assessment of vendor product and security release notes as appropriate or our Release Management Tool.; ; The tool monitors firmware and software revisions at the latest release using CMDB as a source for the existing release levels, which is updated on a regular basis.; ; We assess the releases and our policy is to ensure that security breaches and updates are deployed immediately.; ; Non critical releases are deployed if it is to resolve a known issue or following consultation with the customer.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: NG Bailey deploys a proactive management platform that is continually polling and recording/logging events such as specific Traps (SNMP, System Alarms, Sys Log/Log file access) to protect against credential theft, account impersonation,bandwidth impacts as a subset of the over arching protective monitoring we undertake.; ; Events and alerts are immediately flagged as tickets to our 3rd line Cloud Support Specialists.; ; These events are resolved as a priority 1 and updates are managed and deployed with the appropriate updates and information being issued to the end user.; ; We would expect to respond to incidents of this nature within a matter of minutes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: NG Bailey provides access to a knowledge base portal which has defined articles and templates which can be used for common issues and be self service to a degree.; ; Incidents would be reported and logged as tickets to our Cloud Service team. Incidents can be logged via telephone calls, email or where created via a customer bespoke portal.; ; Incident reports would be made available to the end user within the agreed schedule of reporting as defined in the specific service schedule and presented by our service manager.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial licence for the service for 30 days limited to 5 users

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 19 May 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Tuesday 13 September 1988
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 487d212e-3ecf-4124-8ab0-2cf3c91884b0
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D1737c0e-bc0a-4163-b999-8a54dea61216
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David.Stonehouse@ngbailey.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.