Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Solution Performance Group Ltd

CloudOps Managed Cloud Service

SPG’s innovative solution provides unified service monitoring and proactive remediation across the entire technology stack. From endpoint to cloud and everything in-between, the CloudOps service is Site Reliability Engineering excellence underpinned by a fully operational ITIL support function that protects against unplanned outages and downtime.

Features

  • Proactive cloud, network, application, data and security monitoring and support
  • Dynamic, automated application and network topology awareness for performance management
  • Data informed technology strategy planning, evaluation & analysis
  • Data informed cost benefit analysis, TCV and TCO calculations
  • Application layer analytics & support
  • AI and Machine Learning assisted trend and performance degradation prediction
  • Reusable, modular dashboards with pre-defined templates accelerating time to insight
  • Ability to consume existing or new monitoring solution/s data
  • Site Reliability Engineering as a service
  • Consolidated and realtime application, cloud, network and service monitoring/observability

Benefits

  • Fully managed performance and support service delivering increased uptime
  • 360° full-stack observability & performance monitoring with issue remediation
  • Tracks all network flows and application transactions
  • Identifies 100% of the applications accessed by 100% of users
  • Manage, monitor and maintain websites, apps, SIP/VoIP, cloud, SaaS
  • Monitor north-south and east-west services
  • ITIL service desk with proactive service management and detailed reporting
  • Site Reliability Engineering as a service

Pricing

£450.00 to £1,600.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 7 5 3 3 3 1 1 3 4 5 3 6 3 7

Contact

Solution Performance Group Ltd The Solution Performance Group Team
Telephone: 0191 4957490
Email: hello@thinkspg.com

Planning

Planning service
Yes
How the planning service works
SPG can bring our wealth of experience to bear in any cloud hosting or cloud software implementation, and will run a series of workshops to ensure that plans are constructed accurately and that the implementation will be performed successfully. First, SPG will hold a kick-off meeting to ensure that objectives, scope, business and operational requirements are being captured and used to form the basis of any success criteria. SPG will then move into discovering and planning the connectivity, data, security and business requirement specifics that will inform the overarching plan. Success criteria will then be finalised and RAID captured in a tried and trusted format for ease of tracking. The SPG Architecture team will then create a holistic and deliverable solution which, combined with the inputs above will result in an implementation plan that is heavily weighted towards success.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training for all cloud software solutions in the SPG portfolio.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SPG best of breed tooling provides buyers with tried and trusted migration solutions that negate risk and increase migration velocity. We perform auto discovery of existing infrastructure and use historic usage analysis to understand buyer needs. We deliver a simple and scalable multi-cloud management solution that includes self-service resource provisioning, application automation and orchestration. By providing a view of workloads (virtual machines, containers, multi-tier apps) and data across 18 public and private clouds including Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform (GCP), OpenStack, Microsoft Hyper-V and VMware vSphere, the migration process can be road-tested and simulated prior to any real-world production systems being moved. This unique approach completely de-risks migration and offers a full roll-back capability that can be invoked in the unlikely event of operational issues.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All SPG services are quality assured and rigorously tested in accordance with the processes and procedures of our ISO 9001 Quality Accreditation.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
SPG provides support for all of the hosting and software services in our portfolio.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary from 1 hour to 8 hours depending on the priority and hours of service. Please refer to our Service Definition document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The support levels and costs for this service are contained within our service description and pricing documentation.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
A range of CloudOps tooling and monitoring software.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ATLAS Certification Ltd
ISO/IEC 27001 accreditation date
04/01/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Moving to the Cloud delivers real sustainability:
1. Cloud servers run at a much higher utilisation rate than conventional on-premise servers meaning less energy is wasted running servers with idle capacity
2. More-efficient servers, means less of them which means a reduction in the manufacturing of hardware and minimal waste
3. Cloud environments typically run in highly-efficient data centres often using 'green' energy reducing environmental impact

Pricing

Price
£450.00 to £1,600.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.