Computacenter (UK) Ltd

Computacenter - Zscaler for Users

Fast, secure, and reliable access to applications and the internet from anywhere. Zscaler delivers policy-based, secure access to private applications and assets without the cost, security risks of a VPN. Users get the benefits of Zscaler’s marketing-leading Internet Security platform, granular, policy-based access to internal resources from a single point.

Features

• Secure private application access, without exposing applications to the Internet
• Decouples private internal applications from the physical network
• No VPN client to launch, or exit
• Global visibility for users and applications
• Single console for policy definition and management
• Secure Web Gateway - on any device, in any location
• URL and Content Filtering - with granular policy rules
• Cloud Sandboxing - Protection against Advanced Persistent Threats (APTs)
• Easily scale Data Loss Prevention (DLP) to all users
• Quickly and easily scale protection to all offices or users

Benefits

• Secure internet access, including roaming users and mobile devices
• No hardware or software to purchase and administer, reduces expenses
• Eliminate backhauling data for fast experience with Office 365
• Over 120,000 security updates/day - unrivalled intelligence
• Integrated Sandboxing, Cloud Firewall, URL Content Filtering, DLP, CASBs
• SSL inspection stops threats, data leaks in encrypted traffic
• No need to buy excess capacity— Zscaler cloud scales elastically
• Users get application access without network access
• Users only see apps/resources they are authorised to access
• No need to buy, maintain, or upgrade VPN hardware

£178 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

575426599223225

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no operational constraints to the service
• System requirements:
  • For offices, set-up a GRE/IPsec router-tunnel to the closest Zscaler-DC
  • For mobile employees, forward traffic via the ZscalerApp or PACfile

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time will be dependent on severity, 30 minutes for P1, 1hr for P2, 3hrs for P3 and 4hrs for P4.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support options can be found here - https://www.zscaler.com/legal/sla-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Documentation on deployment guides, help portals can be found on Zscaler Help: https://help.zscaler.com/; All online training can be accessed by Zscaler Academy: https://www.zscaler.com/zscaler-academy
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Deployment guides, help portals can be found at https://help.zscaler.com/
  • Online documentation or powerpoints, pdfs, for tailored workshops
• End-of-contract data extraction: The reports here give different options to extract data from the tenants: https://help.zscaler.com/zia/dashboard-analytics/reports
• End-of-contract process: Data generated by the use of the service can be streamed directly in real time to the customer. If, at the end of contract, the customer requests all data, 6 months will be made available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is available on request, documentation can be found at https://help.zscaler.com/zia/api
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators can customise all policies to manage and control users. Acceptable use policy prompts and user messaging frameworks can be highly customised.

Scaling

• Independence of resources: We use multi-core architecture to intelligently load-balance tasks within the Public Service Edge. There is no need for any external load balancing. This differentiates o in its ability to provide the service at a unique price point and have points of presence in numerous locations across the world.; ; We boast the largest cloud deployment for security as a service with over 150+ nodes distributed across the world. These nodes can by used by any of our customers at any time.; ; Our economies of scale afford the elasticity to run and scale up this security service as demands and traffic increase.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage, threats detected and stopped, types of threats blocked, Bandwidth, SSL inspection, license usage, latency, top cloud applications, traffic volume trends, Office365 usage, potential sensitive files being uploaded and more. Please note these will be reviewed during QBR sessions but are accessible as a PowerPoint presentation for your own assessment and playback within the organisation.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Zscaler

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Log data (with personal data) is tokenised at source and the token database is encrypted and held on another system.; ; Zscaler leverages a full proxy architecture and is built to ensure data is not written to disk to maintain the highest level of data security. Data is scanned in random access memory (RAM) and then erased. Log data generated for every transaction is compressed, tokenized, and exported over secure TLS connections to Log Routers that direct the logs to Zscaler's logging module, hosted in the appropriate geographical region for each buyer.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: With Zscaler Internet Access (ZIA), you can download data in CSV format, for any specified date/time range, within the available 6-month window. Audit Logs can also be retrieved via API, enabling easy integration to SIEM and third-party auditing tools. To learn more, see: https://help.zscaler.com/zia/audit-log-use-cases
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: As Zscaler is an overlay network, traffic is likely already encrypted between the user and Zscaler. By default, traffic between the users network and the buyer's network is encrypted using TLS tunnels when utilizing the Zscaler service. Management access is always encrypted with TLS 1.2
• Data protection within supplier network: Other
• Other protection within supplier network: As covered in our standard Zscaler Data Processing Agreement (Exhibit B, Section 13: Cryptography), Zscaler has a formal policy on the use of cryptographic controls for protection, including the use, protection, and life cycle of cryptographic keys. https://www.zscaler.com/resources/legal/zscaler-data-processing-agreement.pdf; ; Zscaler sits between the users and the internet, as well as the buyer's internal applications and is desinged to enforce access based on granular access control policies, inspect unencrypted and encrypted traffic inline for malware and advanced threats, and prevent data leakage.

Availability and resilience

• Guaranteed availability: 99.999%, assured by contractual commitment
• Approach to resilience: Each Zscaler cloud has three key components - the Central Authority, Zscaler Enforcement Nodes and Nanolog clusters. The CA consists of one active server and two in passive standby mode. The active CA replicates data in real time to the two standby CAs, so any of them can become active at any time and each is hosted in separate locations. Zscaler Enforcement Nodes are inline Internet security gateways inspecting Internet traffic bi-directionally for malware and enforce security and compliance policies. When a user moves to a different location, the nearest Node downloads and enforces the appropriate policy for that user.
• Outage reporting: Zscaler monitors its cloud through proprietary monitoring systems and 3rd parties. Live stats and alerts are available here 24/7: https://trust.zscloud.net/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is restricted per login and further with orchestrated access via individual accounts.; ; Support access is federated via vendor support and live chat.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Zscaler's compliance team works to ensure all Zscaler products are aligned and certified against internationally recognized government and commercial standards. Zscaler compliance enablers are built on foundational programs focusing on data protection and regulatory requirements, including ISO 27001, ISO 27701, SOC 2, and Cyber Essentials, and various others.
• Information security policies and processes: Many certifications including ISO27001/2, CSA Star, SOC 2 Type II, Cyber Essentials; More certification information can be found here - https://www.zscaler.com/compliance/overview

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Zscaler’s Configuration and Change Management process policies and procedures, part of our ISO 27001 and SOC 2 Type 2 certifications that are audited annually by an independent third party, contain confidential information and are not distributed publicly. However, compliance certificates and certification reports are available via download or through a request form link from our public-facing web page: https://www.zscaler.com/company/compliance
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Zscaler has a documented Security Audit and Vulnerability Management procedure, created in accordance with our ISO 27001 certification, that provides instructions for conducting security audits/vulnerability testing, evaluating information system technical vulnerability results, and remediating technical vulnerabilities or implementing appropriate measures to address associated risk. Zscaler has a full suite of policies audited by external auditors annually for compliance with SOC 2 Type II, ISO 27001, ISO 27701, ISO 27017, ISO 27018, CSA Star, and other major global frameworks, which can be reviewed on our public-facing compliance we page at: https://www.zscaler.com/compliance/overview
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please contact us for full details.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Zscaler's incident management processes align with ith multiple globally recognized certification and accreditation compliance frameworks, including SOC 2 Type 2, ISO 27001, ISO 27701, ISO 27017, ISO 27018, CSA Star, and others, which can be reviewed on our public-facing compliance web page at: https://www.zscaler.com/compliance/overview.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £178 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full product on qualified 30-day proof-of-concept trial. When organisations satisfy themselves that the product functions as specified, they usually proceed to purchase and the PoC trial is simply switched to production and the full production user-load added.
• Link to free trial: https://help.zscaler.com/zcspm/free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.