GOODSAM LIMITED

GoodSAM Instant Video, AI, Consultations, Location, Evidence and Documents

The GoodSAM Instant suite of products centres on the app-less video system enabling services to open any callers smartphone camera and have one or multiway consultations and then use our powerful AI systems. Video Forwarding, Instant Location, Evidence Upload and Document signing are some of the additional functions.

Features

• Instant Video - No Apps. Open any smartphone camera.
• Instant Consultation - No Apps. Multi-person consultations Translation / AI
• Instant Video Streaming - RTMP Drone / Bodycam / CCTV
• Instant Location - Find missing people by text.
• Instant AI - templated summaries from phone, video or App
• Instant Digital Signatures - remote witness statements/ contracts
• Instant Evidence - upload photo/video/file from smartphone/computer
• Instant Messaging - 2 way messaging translates 150 languages
• Instant Pathways - forward video to onduty specialists
• GoodSAM Storage - In cloud encrypted in country video storage

Benefits

• Instant video from scene - alters triage / dispatch
• Instant Consultation -rapid video response - increases convictions
• Instant streaming - improved situational awareness
• Instant Location - finds missing people - minimal resources
• Instant Messaging - communicate even if they can't speak
• Instant Signatures - save time and travel
• Instant Evidence - no need to confiscate phones
• Instant Pathways - better / faster care
• Instant AI - save time with instant templated summaries
• API - integration with CAD / records / analytics.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@instant.help. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

575505772228857

Contact

Mark Wilson
03330900722
enquiries@instant.help

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: GoodSAM has never had any downtime for maintenance. Our systems work across iOS and Android phone operating systems and all modern web browsers.; Other than having internet access, there are no service constraints.
• System requirements: Any computer / tablet /smartphone with internet access

User support

• Email or online ticketing support: Yes
• Support response times: We respond within 1 hour to all client administrator emails
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: We provide 24/7 support to administrators of all critical services. This is Tier 2-4 by phone and email.; ; For emergency services and when used as intended, this is included within the cost framework. Additional support for example for bespoke developments is charged at £200/ hour.; ; We also provide Basic IT support (Tier 1) from 08:30 to 17:00 to all users of the platform, again, this is at no additional cost.; ; We provide a technical account manager as well as a project manager who overseas each customers instance of GoodSAM.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The GoodSAM "Instant" suite of products can be used out of the box with no integration. They are also extremely intuitive so do not require any specific training.; ; However, we provide an implementation service which can be light touch or follow Prince2 - Agile principles. We appoint both project and technical managers to ensure seemless set up (e.g. of categories of users) and address any inhouse technical questions / issues (e.g. DPIA documents / Firewall opening).; ; We can also support governance issues and culture change as required.; ; Training is provided and can be onsite / remote through webinars as well as pre-recorded videos and documentation. We provide a "training the trainer" approach although experience shows that the GoodSAM interface is extremely intuitive and support is usually minimal.; ; Once set up and running we provide continuous additional support and analysis to optimise the delivery of the system and the benefits intended.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: At end of contract and with client agreement, client data is transfered to their servers / databases in a format of their choice.; It is then deleted from GoodSAM servers which are zero coded to ensure no subsequent retrival is possible.
• End-of-contract process: At the end of contract, GoodSAM transfers all customer data to their servers / databases via their chosen method and then removes it from ours (with zero coding). There is no cost for this unless there is a specific bespoke aspect which carries cost to GoodSAM that we would pass onto the customer.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: GoodSAM provides a browser based administrative consol (available at www.goodsamapp.org) used by emergency / administrator staff to manage the system. This is device agnostic and will work on computers, tablets and phones.; ; GoodSAM also provides an iOS / Android App for responders. This is the component that geolocates staff / volunteers and deploys them if triggered.; ; When an administrator logs into the App, much of the advanced functionality (for example, initiating videos) is still present, however, for "rule" setting and general administration we would recommend using the web based portal.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The GoodSAM website is an intuitive dashboard that enables administrators / dispatcher to manage multiple functionalities with ease. The interface is divided into a settings area (where various parameters can be set) and an active incident / resources area (where live incidents can be viewed and managed). The core incident / resources area utilises a map (Google, Ordanance Survey or bespoke) over which the incident / incoming video / other data is displayed.; ; The GoodSAM App has an easy to use interface which optimises to the users permissions.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Both the website and app interfaces undergo constant user testing and feedback. This includes users who struggle with technology (many volunteer responders are older) as well as people with impairments who have additional accessibility requirements. This is required to support our very large NHS volunteer base. At peak during covid this included 800,000 NHS Volunteers. As such, many supportive features (such as read over text) were incorporated. This is constantly assessed and reviewed.
• API: Yes
• What users can and can't do using the API: GoodSAM provides a restful API which provides comprehensive functionality to all services offered by GoodSAM. This enables integrations with CAD services, bespoke databases (e.g. AED registers), patient record documents and analytic tools such as PowerBI.; ; Users can automatically access and manage the API through the dashboard and easily make changes following the API documentation or through our support services. There are no limitations within the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The GoodSAM platform can be easily customised by administrators such that the platform / phone app alter depending on other users permissions. This enables the switching on and off of functionalities for different groups of people. This is done within the administrator (browser based) dashboard.; ; Additionally there are a plethora of other customisable features, for example, the text message accompanying alerts and standdowns / closing; the ability to open the organisational directory to App users and the ability to communicate back to the clinical hub.; ; Other customisable features (such as the logo) can be configured by GoodSAM under instruction from the client.

Scaling

• Independence of resources: GoodSAM is a highly available solution built on top of an elastic infrastructure which means we can scale immediately as demand increases. GoodSAM has multiple clusters of servers and each cluster is horizontally scalable in terms of numbers of servers to meet the required demand.; GoodSAM already powers all the UK 111 video services as well as almost all police services, however as a demonstration of scalability, when asked to recruit and manage 800,000 NHS Volunteers in the pandemic, our servers at peak had 4,000 sign up per second and this was handled with no interuptions.

Analytics

• Service usage metrics: Yes
• Metrics types: GoodSAM provides comprehensive service usage metrics which can be found in the web dashboard, through the API (plugged into analytic tools such as PowerBI), and we can provide regular reports or reports on request as we do for many customers.; Within these analyses, many variables can be reported, from individual users to responses to up/downtime.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: There are a number of ways users can export data:; ; 1) In built csv file creation: GoodSAM provides an in browser analytics tool that can search, graph and provide CSV file data of many aspects of data.; 2) The Restful API enables both data export and analysis through tools such as PowerBI.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xml
  • Json
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Json

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a 99.9% service availability with less than 10 min downtime / month. Service credits can be applied if this is breached however in 13 years, we have had zero downtime.
• Approach to resilience: GoodSAM IT Continuity Overview:; ; GoodSAM Infrastructure is built for security, reliability as well as elastic scaling. This has meant zero downtime since we went live 14 years ago.; ; Cluster Replication: GoodSAM Platform is a highly available platform with multiple clusters and multiple servers in each cluster. We have 3 clusters available in 3 availability zones, hosted in AWS London. We use elastic load balancing to balance the load between clusters and between servers in each cluster. If any of the application servers or cluster goes down, the load is automatically redirected and client experience won't degrade. All of our clients are built to retry automatically and tolerate network or server crashes.; ; In terms of Databases, again we use AWS multi-AZ RDS solution, mirroring the above scenario, the database will have one master and 2 replicas on standby for high availability. In case of maintenance or disasters, the load is automatically redirected, and other replicas become the primary master with no data loss as all the writes are transactional within the quorum. Furthermore, all the databases are backed up nightly and can be restored in seconds/minutes (depending on the size of the instance and its CPU capability) if need be.
• Outage reporting: We have had no outages in our 13 years of service, however, if there was to be an outage, we would immediately inform our customers though an API, push notification and email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: NHS Log in; Microsoft Single Sign on
• Access restrictions in management interfaces and support channels: Different accounts have different levels of permissions.; ; These accounts are controlled by the administrators within an organisation.; ; This means, without appropriate permissions, users cannot access management interfaces or support channels that should not be open to them.; ; All account changes are fully audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; IRAP
• Information security policies and processes: GoodSAM has comprehensive security policy and processes.; ; Firstly, all staff are enhanced DBS checked and undergo security training at induction and yearly subsequently. Staff involved with Police work are NPPV3 vetted.; ; Secondly, no staff have access to any client data other than contact details of administrators for relevant organistions.; ; TLS 1.3 is used and all data is encrypted (AES 256).; ; Our policies are annually assessed internally and during the ISO 21007 review.; ; GoodSAM is a small organisation and therefore the reporting structure is simple in that all staff members report directly to either the governance or technical directors.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: GoodSAM adoptes an ITIL based process for Incident, Change and Problem flow management. This means there is a stepwise process through each area of change.; ; Once an instance of GoodSAM is deployed, regular customer meetings can result in change requests (if they wish to improve things) or if an incident occurs, a change may be required sooner. In either case, this is ticketed and a process of planning and evaluation occurs within GoodSAM. An assessment is made of potential security impacts.; Once approved, that change is then created and implemented (with this being communicated to other users).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: GoodSAM use a range of security measures which include application level monitoring/alerting, DDOS protection, reCaptcha, automated test and build pipelines, Penetration testings, Anti-malwares and AWS Inspecter. We undergo annual Pen tests and more for specific clients. ; ; Once an issue is detected, the servers can be patched immediately using blue/green deployment strategy without affecting the up time of the solution.; ; We get vulnerability information from various tools/sources such as the AWS, Microsoft, Google, Qualys, and the NHS.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: In terms of monitoring and alerting, we have 3 levels.; ; 1) AWS dashboard and alerts which are designed to provide infrastructure level monitoring.; 2) ELK logs and audit, which are designed to provide distributed logging and audits across servers/databases.; 3) Application specific log/alerts which are designed to provide a very low level and very specific alerts and information.; ; Additionally if potential compromises are report (e.g. from a PENN test), these are immediately rectified.; ; We respond to incidents within 10 minutes as per our SLA.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We provide a robust Incident management system. The incident can be reported from a number of sources (email / phone or meeting). It is logged within the TEAMS Incident management logbook, categorised, prioritised and allocated accordingly. The grading of the incident is given from a combination of the impact and the urgency. The vast majority of incidents can be rectified immediately or within a couple of hours. We resolve 90% of incidents within the hour.; Incident reports are generated for customers and compiled for internal audit.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The full service can be trialed for 2 months.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 27 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 27 October 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F3549f70-4c0a-464a-879a-868ceb035cda
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: IRAP

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@instant.help. Tell them what format you need. It will help if you say what assistive technology you use.