Thirsty Horses Solutions Ltd

workpal

workpal is a new way of thinking about workforce/people management that incorporates Performance, Appraisal and Learning. It empowers staff by engaging them in their performance and development, and aligns them with the organisation's values and priorities – providing 'real-time' organisational data to measure/monitor progress. It is secured by SSL.

Features

• Real-time reporting
• Real-time Employee Engagement
• Cloud Based Remote Access
• Bespoke Branded platform including content
• Compatible with all modern Smart phones and tablets
• Data analytics at all staff and admin levels

Benefits

• Embed a culture of high performance and ownership
• Identify and manage 'talent' and 'capability'
• Target staff/groups with specific OD support and reduce spending
• Align staff work to corporate priorities to reduce inefficiency
• Engage staff to maximise discretionary effort
• Increase Talent retentions and reduce staff turnover / costs
• Monitor, react to, and easily export compliance statistics
• Drive efficiencies in learning and development provision
• Inform succession planning and organisational contingencies

£10 to £50 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ray@workpal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

575835283822069

Contact

Ray Pendleton
07826526181
ray@workpal.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Windows 10 and above
  • OS X 12.7.4 Monterey and above
  • IOS 15.8.2 and above
  • Android 12 and above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support available 24/7 through a ticketing system, and from 8am-8pm via emails Monday to Friday.; ; Depending on the nature of the support required it can begin to be provided within 1 working hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide the following support levels - Service desk, Email, Phone and Onsite.; ; Support cost is inclusive in our license fee.; ; Technical support is through our help desk team of developers on hand to handle a variety of queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full workpal implementation support is included as standard as we make workpal bespoke to your organisation.; ; This includes full Project Management and, with that, we bring vanilla Project Plans and Engagement/Communications strategies.; We also bring a host of Best Practice from other clients using workpal in your sector.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The users have full access to all their data throughout the lifetime of the contract, both through their personal workpal account and for Super Admin Users who have access to organisational aggregate data through their dashboard. ; At any point relevant data downloads can be actioned by the client and the users within their organisation.; If a contract expires, we also provide full copies of data in a usable format (e.g. Excel, CSV).
• End-of-contract process: Included in the contract is.... Full and bespoke Implementation and Project Management, Licence fees, Support & Maintenance and all ; New Releases through the further development of workpal during the contract period.; ; There are no additional costs at contract end other than if the client requests the final data set in a format other than the usable one we provide as standard.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Workpal is responsive so resizes for the device it's accessed on. It has been designed to work on all modern smart phones and tablets to allow users to enjoy a seamless experience on a range of devices (as long as they meet the minimum browser and Operating System requirements).
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Customers need to provide us with a company logo, CEO image and message (text or video) as standard when coming onto the system.; ; We do offer a bespoke service, where you can add the company corporate colour palette to the workpal system. This does come at a slight additional costing, that is scoped out with you during the project plan meeting.; ; The customisation is passed to the Thirsty Horses team who pass it to our technical team of developers to implement into the system.

Scaling

• Independence of resources: All services are hosted within their own unique infrastructure, which has no shared resources with any other organisation within the system.

Analytics

• Service usage metrics: Yes
• Metrics types: Full Workforce metrics including.... Talent, Succession Planning, Golden Thread, One-to-Ones, Organisational Performance, Feedback, Learning and Training Needs Analysis, Action Learning Sets, Project Groups, Objectives (inc KPIs), Appraisal, Behaviours, Competencies etc.; ; Workpal also tracks the daily usage of workpal and the systems and browsers all staff access workpal through.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is reporting functionality at all levels of the organisation relevant to their position, i.e. from individual workpal users through to Super-Admin users who have access to the organisations holistic aggregated data.; ; The reports are easy access through simple dashboards.; ; Reports are exported in usable formats e.g. PDF, Excel and CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.5% as in line with Amazon Web Services SLA
• Approach to resilience: Available on request.
• Outage reporting: We do this via our internal dashboard and then inform clients if required, most likely via email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users are given a level of access on sign up, which is given by the HR department of the organisation coming onto workpal.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Partner Silver Applications Development
  • Amazon Web Services Advanced Consulting Partner
  • Google Partner

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The report structure would be our support team then to our head of IT and then to our CEO.; ; We have our own Information Security policy as well as one for Data Breaches, and Data Protection and Information Rights; ; Regular reviews of procedures and actions taken.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration applies to industry standards.; ; The change management process is monitored by cloud watch and cloud trail.; ; This is managed via internal documentation and processes, which are also reviewed monthly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are monitored via industry web pages and severity analysed, and from this installation of the patches are defined.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All services are logged and the logs are proactively monitored for any anomaly, and if an anomaly is discovered this is dealt with accordingly. This is monitored 24-7, and depending on the severity dictates the required action being taken for the vulnerability identified.
• Incident management type: Supplier-defined controls
• Incident management approach: Users submit the incident via email or web portal. ; ; The incident is then picked up by a dedicated support team, who will action the incident as required.; ; The reports are submitted once a month with the levels of severity and time of incident and SLA.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  workpal contributes directly to the fight against climate change: it is a wholly digital solution in response to the more traditional, out-dated practice of paper-based performance management processes, and so is greatly reducing the amount of paper used by organisations. ; As a tool for facilitating remote and hybrid working we are also able to help clients vastly reduce the need to travel for /to performance meetings (particularly with larger organisations with a large and distributed estate), contributing to efforts to reduce carbon emissions. ; Additionally, the use of cloud-hosted solutions like workpal is having a very positive impact on reducing infrastructure and energy consumption costs across industry. By comparison with the traditional model of an organisation having its own on-premises servers and own data warehouse(s), the use of public cloud infrastructure such as Amazon Web Services (AWS), who we partner with, provides an opportunity to dramatically reduce the environmental footprint of an organisations's IT operations. Models such as that used by AWS offer much greater efficiency and savings because of greater server efficiency and higher server utilisation, while alongside this approach, their more efficient use of data centres and reductions in energy consumption and increased use of renewable energy sources is actively helping with carbon reduction.

  Covid-19 recovery

  We are supporting NHS Trusts to manage and recover from the impacts of Covid-19; the use of our disruptive digital workforce performance management platform (workpal) to replace outdated NHS systems and processes is reaping benefits for senior leaders, managers, and their staff. These include savings in time and resource, streamlining of processes, better availability of data (and integrity), safer ways of working (e.g. remote and hybrid), more flexible ways of working (systems available 24/7, 365 days on any internet-enabled smart phone or tablet - in addition to desktops and laptops), and promote better workplace conditions (being based on self-service, and designed to empower staff to take ownership of their performance and development) at a time when the impact of Covid-19 continues to be felt strongly across the NHS, whether working in back-office functions or on the frontline

  Equal opportunity

  workpal is completely agnostic of gender, pay band, roles & responsibilities and can therefore be used to monitor all staff in an organisation. ; It can also be used to flag and track mandatory training, learning and development needs for all staff in an organisation.; workpal is a great addition to the HR and OD capability of an organisation for actively promoting and monitoring implementation of equal opportunities. As a fully digital whole workforce tool, it is accessible to all, easy to use, and can be used to suit the working patterns and preferences of the user. ; Similarly it can be used to provide evidence in disciplinary cases where an employer has been threatened with or taken to a tribunal.

  Wellbeing

  workpal supports staff/users with their health and wellbeing; managers are able to use workpal to have regular 1-2-1s with staff, to record discussions/outcomes, and track progress over time, and as a whole workforce solution, it is possible to track the wellbeing and performance of ALL staff digitally and continuously.

Pricing

• Price: £10 to £50 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full experience of the workpal platform for up to 20 staff members for up to 30 days.
• Link to free trial: https://www.workpal.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ray@workpal.com. Tell them what format you need. It will help if you say what assistive technology you use.