APTEM LTD

Aptem Skills for Adult Education Budget (AEB) and Skills Bootcamps

Aptem Skills is a vocational training SaaS platform, designed to enable effective delivery of Adult Education Budget (AEB), Skills Bootcamps and commercial learning. It supports providers to efficiently onboard learners remotely; deliver engaging eLearning; tackle compliance processes like ILR submissions, and provide job readiness material and job search support.

Features

• A configurable end-to-end solution, accessed via a mobile-friendly console.
• Remote eligibility checking and enrolment, including Initial Assessment and RPL.
• Compliance tools including ILR management and batch file generation.
• Full ePortfolio/eLearning capabilities, including SCORM content, delivered via VLE/LMS.
• Management and delivery of remote meetings, reviews, workshops and webinars.
• Delivery of multiple aims, including work placements.
• Configurable reviews, helping to monitor learner progression.
• Learner portal with sophisticated CV builder and jobseeker eLearning material.
• Auto-matching of job vacancies, from aggregated job vacancies.
• Real-time reporting via embedded Power BI dashboards.

Benefits

• Enhance and evidence Ofsted, ESFA and GDPR compliance.
• Increase engagement through a mobile-friendly, single-system interface.
• Reduce manual paperwork and administrative overheads through automation.
• Produce compliance documents such as ILR submissions in seconds.
• Enable reliable and timely quality assurance.
• Gain transparency and actionable business insights through real-time reporting.
• Configure your learner journey to best suit different delivery models.
• Enhance job search support with CV tools and vacancy alerts.
• Enable 24/7 access to learning and employability resources.
• Provide engaging eLearning via Learning Management System.

£3.98 to £7.00 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.alberg@aptem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

575862042301408

Contact

Richard Alberg
020 7870 1000
richard.alberg@aptem.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Two business hours on weekdays. No support over weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Ongoing support (how-to / answers to problems, etc.) is included in our pricing.; ; Training and implementation support is provided by implementation consultants and priced at £700 plus VAT per day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite training, online training and extensive user documentation (written and video).; ; We have an implementation methodology that is followed by our Implementation Consultants and we use project management software to track and report on each customer's implementation process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Aptem has comprehensive export capability and MWS can additionally create export data sets for customers.
• End-of-contract process: If wanted by the customer, MWS can generate a Microsoft format export database of all the information within the customer's database.; ; For additional cost we can customise this data export process according to the customer's specific requirements. Given how variable this requirement can be we would need to quote according to the customer's indicated requirement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Aptem is a fully responsive Progressive Web App. All functionality is available across devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: There are several APIs for different areas of Aptem functionality. We request all user to discuss with us how they wish to use the Aptem APIs and we will provide implementation assistance. Our standard APIs are described at: https://aptem.co.uk/api.html
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Aptem workflows and functionality are controlled from 'Programme Manager'. This is an area of Aptem that facilitates extensive customisation and configuration.

Scaling

• Independence of resources: Azure hosting with each customer having its own separate database

Analytics

• Service usage metrics: Yes
• Metrics types: All activity is recorded and can be reported on
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Typically this is an Excel format file of the customer's selected fields. Files uploaded to Aptem can be downloaded in the original format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Aptem will be available to Users a minimum of 99.7% (Minimum Availability) of the time during a calendar quarter. There will be no period of interruption in accessibility to Aptem that exceeds 4 continuous hours from problem notification.; ; In the event that MWS does not achieve Minimum Availability in a calendar quarter a service credit shall be applied to the Aptem usage Fees paid in that quarter (“Fees Total”).; ; The actual Services availability shall be deducted from the Minimum Availability and be multiplied by the Fees Total and this sum shall be applied as a credit against future Fees.; ; The general formula for calculation of the Service Credit in this event is (((Minimum Availability-Actual Availability)/100)*Fees Total). By way of example, if the Services were available to users 87.6% of the time during a calendar quarter and the Fees Total was £10,000 then the credit to be applied shall be calculated as: (((99.7-87.6)/100)*10000).
• Approach to resilience: We host at Microsoft Azure and have a second UK Azure facility for failover. Information on Azure resiliency at: https://azure.microsoft.com/en-gb/features/resiliency/
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions are broadly configurable and can be set according to the customer's requirements (e.g. SSO, 2-factor or simply username / password)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC Certification International
• ISO/IEC 27001 accreditation date: 02/05/2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Cyber Essentials Plus
  • CSA Star

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have ISO 27001. Our COO attends board and has responsibility for ensuring that our policies and processes are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Salesforce to record change control approval procedures and prioritisation. This follows the request through to either rejection or implementation. All requests are assessed from a desirability and risk standpoint and prioritised or rejected accordingly. The process involves technical staff including our Chief Product Officer.; ; Changes to the physical environment are made through the TPM who can authorise routine access or minor required network settings changes. For security or contractual changes, the TPM consults with the CTO who may also contact the CEO. All changes are detailed in the production environment log, audited monthly by the CTO.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threat assessment and vulnerability management are inherent in the Microsoft Azure environment. This conforms to CSA CCM v3.0. As we are exclusively a Microsoft environment we accept all Microsoft patch recommendations.; ; We subscribe to third party threat notification services.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Log, threat and vulnerability management are all provided by Microsoft Azure and this is maintained to CSA CCM v3.0.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed in accordance with our ISMS. Reported incidents are assessed by the CTO and TPM and the major or minor incident process is invoked as required. Incident status (major or minor) can be reviewed iteratively and the classification and process adjusted accordingly.; ; Staff are required to report incidents to our Information Security Manager who logs incidents and in turns reports to the CTO.; ; Incident reports are in our central Information Security Action Log and are reviewed incident logs and are reviewed and managed as part of our ISMS Continuous Improvement Action Log.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Every day, many tens of thousands of individuals use Aptem to help them progress with their apprenticeship or employability programme. These programmes directly and positively impact on life opportunities and help overcome inequalities of birth and community.
• Equal opportunity:

  Equal opportunity

  Every day, many tens of thousands of individuals use Aptem to help them progress with their apprenticeship or employability programme. These programmes directly and positively impact on life opportunities and help overcome inequalities of birth and community.

Pricing

• Price: £3.98 to £7.00 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.alberg@aptem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.