INGENTIVE LIMITED

Ingentive Power Virtual Agent

Ingentive specialises in maximising the potential of Microsoft Power Virtual Agents, enabling businesses to create intelligent chatbots to automate customer interactions.

Our service empowers users to leverage Power Virtual Agents for enhanced customer service and engagement.

Features

• Chatbot Creation: Build intelligent chatbots using Power Virtual Agents.
• Conversation Design: Design conversational flows for effective user interaction.
• Integration: Seamlessly integrate chatbots with various platforms and services.
• AI Capabilities: Leverage AI for natural language understanding and responses.
• Multi-Channel Support: Deploy chatbots across multiple communication channels.
• Analytics and Insights: Gain insights into chatbot performance with analytics.
• Customisation: Tailor chatbots to specific business needs and branding.
• Continuous Improvement: Iteratively improve chatbots based on analytics and feedback.

Benefits

• Enhanced Customer Service: Automate customer interactions for improved service.
• Increased Efficiency: Streamline processes with chatbot automation.
• Improved Engagement: Enhance user engagement through conversational interfaces.
• Cost Savings: Reduce operational costs with automated customer support.
• Scalability: Scale chatbot solutions to meet growing customer demands.
• Real-Time Insights: Gain actionable insights into customer interactions.
• Brand Consistency: Maintain brand consistency across customer interactions.
• Agile Development: Quickly adapt chatbots to changing business requirements.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

575929876650980

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in planning their implementation of cloud hosting or software services by providing comprehensive guidance and support throughout the process. Our approach includes the following steps:; ; Initial Assessment: conduct a thorough assessment of the buyer's requirements, goals, and existing infrastructure to tailor our recommendations accordingly.; ; Solution Design: Based on the assessment, collaborate with the buyer to design a customised solution that aligns with their objectives, selecting the appropriate cloud hosting or software services and outlining the implementation roadmap.; ; Technical Consultation: Our team of experts offers technical consultation to address any questions or concerns, providing guidance on best practices, security considerations, and integration requirements.; ; Deployment Planning: Working closely with the buyer to develop a detailed deployment plan that outlines necessary steps, timelines, and responsibilities, considering factors such as data migration, user training, and testing procedures.; ; Training and Support: a comprehensive training sessions to educate users on effective use of the services. Additionally, our support team provides ongoing assistance and troubleshooting post-deployment.; ; Monitoring and Optimisation: We continue to monitor performance and usage, proactively identifying areas for improvement and providing recommendations for optimisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure: Cloud platform for hosting Power Virtual Agents.
  • Azure Bot Service: Designed for hosting bots, including Virtual Agents.
  • Microsoft Power Platform: Hosts Power Virtual Agents and other services.
  • Microsoft 365: Integration for deploying chatbots.
  • Dynamics 365: CRM integration for customer service chatbots.
  • Azure Cognitive Services: Integration for advanced AI capabilities.
  • Azure Active Directory: Authentication for chatbots.
  • Microsoft Teams: Chatbot deployment within Teams.
  • Azure App Service: Hosting web applications, including chatbots.
  • GitHub: Version control for chatbot development.

Training

• Training service provided: Yes
• How the training service works: Ingentive offers specialised training to empower users in effectively utilising Microsoft Power Virtual Agents for chatbot development and automation. Our training approach emphasises practical, hands-on learning experiences tailored to the unique needs of participants.; ; Sessions cover various aspects of Power Virtual Agents, including chatbot creation, conversation design, integration with other Microsoft services, and best practices for automation. We focus on real-world scenarios and practical application, enabling participants to quickly apply their learnings in their chatbot projects.; ; Training is delivered through interactive workshops, virtual classrooms, and self-paced online courses to accommodate different learning preferences and schedules. Participants engage in hands-on exercises and guided practice sessions to gain confidence and proficiency in using Power Virtual Agents effectively.; ; Feedback from participants highlights the value of our training sessions, with reported improvements in chatbot development speed, efficiency, and overall productivity.; ; At Ingentive, we are dedicated to providing training experiences that empower users to leverage the full potential of Microsoft Power Virtual Agents for enhanced customer interactions and streamlined business processes
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure: Hosts and integrates Power Virtual Agents.
  • Microsoft Power Platform: Includes Power Virtual Agents for chatbots.
  • Microsoft Teams: Deploys chatbots for internal communication.
  • SharePoint: Automates processes, notifications with chatbots.
  • Azure Bot Service: Hosts and manages chatbot deployments.
  • Azure Logic Apps: Orchestrate workflows with chatbots.
  • Azure Cognitive Services: Integrates AI capabilities with chatbots.
  • Azure App Service: Hosts web apps integrated with chatbots.
  • Azure Data Services: Supports data storage for chatbots.
  • Dynamics 365: Integrates chatbots for customer service automation.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive offers specialised migration services to transition organisations to Microsoft Azure seamlessly integrating with Microsoft Power Virtual Agents. This ensures a smooth transition and optimised utilisation of Power Virtual Agents.; ; The migration process starts with a comprehensive assessment of your current infrastructure and data landscape. We analyse areas where Power Virtual Agents can enhance customer interactions and automate tasks.; ; Using advanced migration tools, we examine existing workflows, data sources, and applications. This allows us to develop tailored migration strategies ensuring compatibility and efficiency.; ; Throughout the migration, our team collaborates closely with yours to address challenges. We refine workflows, resolve compatibility issues, and provide technical assistance for a seamless transition.; ; Additionally, we provide comprehensive training to empower your staff in utilising Power Virtual Agents effectively. This hands-on approach equips your team with skills to drive digital transformation
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure DevOps: Collaboration and CI/CD for bot development.
  • Azure App Service: Hosts web apps with virtual agents.
  • Azure Data Services: Supports storage for virtual agents.
  • Azure Logic Apps: Orchestrate workflows with virtual agents.
  • Azure SQL Database: Stores data for virtual agents.
  • Azure Blob Storage: Stores files for virtual agents.
  • Azure Data Factory: Integrates data sources for virtual agents.
  • Azure Key Vault: Secures keys for virtual agents.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing top-tier managed service support, particularly for Microsoft Azure cloud hosting and related development tools, essential for Microsoft Power Virtual Agents. Our dedicated team ensures seamless operation and optimization across these services.; ; We assist with initial setup, configuration, ongoing maintenance, updates, and troubleshooting. Our proactive approach includes monitoring and optimisation to ensure optimal performance for your virtual agents.; ; Additionally, we provide proactive monitoring and optimisation to ensure your Microsoft products are always performing at their best. We address potential issues before they impact operations, minimising downtime.; ; Our responsive support team is available to promptly address concerns, providing peace of mind for your Power Virtual Agents deployment.

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.