Tim Rivett Consulting

Public Transport Real Time Information System Procurement

Procurement of a Public Transport Real Time Information System is challenging as the market moves to cloud services and bus operators provide their own systems. It requires increasingly specialist and scarce skills to ensure successful outcomes. Tim Rivett Consulting has the expertise on both public and private procurements of systems

Features

• Procurement
• Strategy
• Implementation
• Advice and Guidance
• Benefit realisation planning and assessment
• Assessment services to review complexity, risk and effort
• Project/Programme planning and mobilisation

Benefits

• Full end to end management of procurement
• Stakeholder and customer management
• Save time and money benefiting from best practice experience
• Best practice advice on managing contracts
• Improve customer satisfaction and service awareness through improved operation
• Manage your suppliers to improve their performance and reduce cost.
• Extensive unique experience in both public and private sector
• Public Sector experience in delivering Cloud & Hosting services

£500 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@timrivett.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

576141607547293

Contact

Tim Rivett
07479 950850
tim@timrivett.co.uk

Planning

• Planning service: Yes
• How the planning service works: We use a proven five stage approach for our Public Transport Real Time Information System Procurement engagements, though the size and scope of the engagement will be agreed in advance before work commences.; 1. Information Gathering. At this stage we seek to understand the requirements of the organisation and of the stakeholders and the position from which the organisation is starting. We gather information using interviews and workshops, reviews of business objectives / strategies, organisational structure and financial information and engaging with the organisation’s public transport team and stakeholders as well as any existing suppliers to understand the current landscape. ; 2. Analysis. We analyse information gathered during information gathering and identify options. They may also involve process, organisational, information and technology changes. All options will be workshopped with stakeholders from early in their development as part of our collaborative approach, ensuring that stakeholders ‘own’ the strategy as it is developed. As part of this work, we develop a Roadmap, which shows how the organisation moves to the desired end state over time.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our implementation services we can provide training to end users and stakeholders in both the specific system being implemented and how to manage the contract and services to ensure long term performance and maximum benefit.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We use a proven five stage approach for our Public Transport Real Time Information System Procurement engagements, though the size and scope of the engagement will be agreed in advance before work commences.; 4. The fourth stage is Procurement, during which we will work with your procurement team to ensure that all the necessary processes are followed to enable a successful, acceptable, procurement takes place. We will then work with the procurement team and client to identify the successful tenderer and ensure a successful contract award.; 5. The Fifth stage is Implementation, during which we will manage the new supplier to ensure that they deliver the agreed requirements and performance, managing the testing and acceptance testing process and managing the transition from any existing system to ensure that there is minimal business interruption and loss of customer information.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our wide experience of ensuring systems are fit for customer use enables us to provide the necessary expertise to provide you with advice and support to ensure that your cloud system is fit for purpose and ready for live use. From specialist services such as accessibility and usability testing to full functional requirement testing using our unique industry and customer experience along with our software tool sets enable us to provide you with all the services you need to ensure that your cloud system is of the required quality and performs as expected in a cost effective manner. We will work with the supplier to overcome any issues to ensure your services are of excellent quality and reliability to enable your service to be the best.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None, we will work where you want, when you need us.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: N/a

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  We provide support to communities with education in public transport technology and how to access employment opportunities. We promote real employment opportunities in the transport technology supply base. We work with the Engineering department of Sheffield University to provide advice and support to students helping develop their employment skills and encourage entry into the transport technology sector.

  Equal opportunity

  We provide advice and support to customers and communities on how to provide and access public transport information in as an accessible way as possible. Through ensuring procurement specifications and implementation plans consider the needs of a diverse passenger userbase we can make sure passenger information is available to all. Through supporting disability and community groups we help ensure they know about where to find information suitable for their individual needs and requirements.

Pricing

• Price: £500 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@timrivett.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.