DATAGRAPHIC LIMITED

DATAGRAPHIC ACENI MAIL

A cloud-based hybrid mail hub and distribution service. Users upload ad-hoc or bulk mail, from their device, for printing or hosting online in digital envelopes. Quick to set-up and fully configurable, organisations can define options such as templates, attachments, postal service and omnichannel delivery with email and SMS alerts.

Features

• Same day mailing of communications with no minimum quantity
• Documents produced for less than the cost of a stamp
• Delivered and hosted by auditable UK ISO27001 organisations
• Highly secure GDPR Compliant system, continuously pen tested
• Real-time Management Information. Traceability to document level
• Simple & secure data transfer: HTTPS, Print Driver, SFTP, API
• Digital delivery options available through Secure Email or SMS
• Quick set-up and user training process (live within 72 hours)
• Automate workflows for repetitive documents and approval management
• Email, telephone and live chat support with 100% approval rating

Benefits

• Deliver immediate ROI – cost savings between 50% and 95%
• IT Light, no software changes needed to buyers’ systems
• No minimum or maximum volumes and postage optimisation.
• Improve productivity – save 3-5 minutes staff time per document
• Reduce waste – print letterheads, documents and enclosures on-demand
• Streamline and standardise multi-channel communications with one platform
• Supports your digital transformation agenda and transition to paperless
• MI reporting and audit history of all documents sent
• Enclosures library, can support large mailpacks with multiple inserts
• Customisable user profiles, restricted mailing permissions

£0.05 to £0.58 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gking@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

576907410288063

Contact

Glyn King
01246 543000
gking@datagraphic.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Hybrid Mail provides a production service extension to any document producing software. The API service allows a link between any existing document output/printing services.; No software needed to work, a standalone service that clients upload to manually via the interface through printdriver, SFTP, API or via Health & Social Network.
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints, service is not limited to specific hardware or software configurations. Hybrid Mail is web-based so any user simply needs a device with an internet connection and a compliant browser to access.
• System requirements:
  • Internet access and a compliant web-browser
  • Documents uploaded must be in word or PDF format

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide a support email address that will automatically generate a ticket and response to the originator confirming receipt and ticket number. The request will be acknowledged within 5 minutes. The issue will be triaged, and the priority set, within 15 minutes and a resolution timescale fed back to the originator. The response times are the same at weekends. Any comments added to the ticket will automatically be sent back to the originator who can reply via email.; ; A full transcript is sent to the originator on resolution.; ; This service is available from 9.00 – 5.00 Monday – Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Zendesk Chat which has been fully tested as part of the WCAG 2.1 AA accreditation.
• Onsite support: Onsite support
• Support levels: You will be provided with a dedicated technical account manager who will be responsible for ongoing support and maintenance service updates. All support is provided by an experienced, UK-based team. In addition, a service support desk is manned at Datagraphic between 9.00 a.m. to 5.00 pm. Monday to Friday. ; ; We provide support in a range of different methods and levels at no additional cost. We offer core training for typical everyday users and advanced training for ‘super users’.; A Live Web Chat system is available within business hours to answer any queries users. There are tooltips on the site during the upload process on key areas where users may need additional support. We have a ticketed support email address, as well as a dedicated telephone number for users to call.; We host remote support using TeamViewer software to see the user’s screen and guide them with any issues they may face.; There are off-line indexed PDF guides available for reference.; We can also support users with a Teams demo of the system where we can walk through steps taken by the users in detail. Online training sessions for multiple users are available.; Where required we provide on-site support and training.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have extensive experience in successfully implementing Hybrid Mail into a wide range of different sizes, complexity and backgrounds of organisations over the past 8 years. To support this we provide onsite training, online training and user documentation. We begin with an online demo of the service to stakeholders where we will walk them through all the aspects of the service in detail and discuss with them where they foresee any internal issues or areas that need specific focus. We will then work with the stakeholders to draw up a training plan that best suits their employees. ; Various methods that have been successful in the past have been on-line demonstrations to groups of users, “train the trainer” whereby we would train certain employees within the customer’s organisation to then train your own employees, on-site workshops where we would spend time with each department in detail and go through the system and learn their challenges, PDF user guides and videos, online web chat and TeamViewer sessions with individual users.; We will ensure that all users are comfortable with the system before making live uploads.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Datagraphic comply fully with the GDPR’s right to data portability. ; To extract data at the end of the contract, Datagraphic will always work closely with Data Controllers to supply their data back to them, when required, in an appropriate and mutually acceptable format. This will be handled in coordination with the technical account manager.; Datagraphic specialise in Data transformation and manipulation. This speciality lies at the heart of our ability to provide secure multimedia / format communication solutions. ; Datagraphic pride themselves on their ability to interpret and represent data in a multitude of formats.; As such Datagraphic are able to provide assurances that respective data can always be returned, when required in a format as required by a Data Controller.
• End-of-contract process: The secure return of any Client data and the disposal of data that is not required is included in the price. Through a dedicated single point of contact, Datagraphic work closely with Clients from the initial transfer meeting. The transfer plan will cover the following areas in respect of both parties; • The allocation of personnel to assist in the transition of services • Reporting channels • Liaison between Datagraphic and new provider • Responsibilities for approval of transfer project documentation • Escalation procedures In addition, both parties will agree that the transfer plan shall cover each party’s responsibilities for the provision of services; • Up to and on the termination date • During any parallel provision of services • During the hand back period after the termination date Responsibilities and obligations during transfer of; • Operational documents, including customer records, artwork and addresses • Purchasable relevant surplus stock. Datagraphic advise clients of the status throughout the process until the transfer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our Hybrid Mail service can be accessed and used on mobile devices. The difference between the mobile and desktop services is the print driver cannot be used on mobile devices, so the mobile version is restricted to PDF upload only.; It has been fully tested on Android and iOS devices.; ; Administrators can also access the Aceni Mail service and carry out all tasks that are available to them on the desktop service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Hybrid Mail portal has an Administrator user level which will allow the creation of users on an individual basis, or a bulk creation by uploading a csv file. ; Administrators can also maintain the users, change access rights, reset passwords, and reallocate departments.; Administrators can also create departments with a cost code that will pull through in all reports. Administrators are also able to upload digital resources to the portal and fine-tune the access rights to specific departments and/or users.; Administrators have access to the reporting area where they can download csv reports and data from the Dashboard.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Conducted on cross section of users during the initial development and is regularly tested.
• API: Yes
• What users can and can't do using the API: Submission of PDF data via the API will allow your operating system to interface directly with our Hybrid Mail system. ; To set up, users can perform most posting and tracking actions via the API service for completely automated production. Documents can be uploaded to the system via the API and a document status retrieved for any uploaded document giving a real-time update on where the document is within production. Statuses can be requested by individual references or as a batch. ; Users can also perform actions via the API and make changes such as diverting or deleting documents and requesting a list of documents that have been returned by the postal carrier as an invalid address for audit purposes. Additionally, users can request the postage details of any document to assist with billing queries. There are limitations on how users can set up or make changes through the API which are defined by our security protocol and policies.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised to meet buyer requirements. Our Hybrid Mail portals can be configured to incorporate various bespoke settings such as portal names, URL and the digital resource storage area.; ; During setup we can customise the portal look and feel with company logo, header and footer colours, menu bars, tables, text and backgrounds and font and text size. We can also set background images to appear both on the home page and in the upload steps seen by the users if required.; ; There are options for customisation of the upload process such as defaulting settings, applying permissions or budgets to specific users or departments and allocating digital letterheads and enclosures from the document library to specific departments.; ; Buyers can choose how a document is printed in colour/ mono, simplex/ duplex and on what stock. This includes white paper, letterhead stock and customised envelopes. Buyers can also request to send out a secure email or SMS, providing a close loop multi-channel experience for buyer’s recipients.; ; If required automatic validations can be placed against letters for specific document types or users and items can be rejected against quality parameters that are bespoke to each buyer.

Scaling

• Independence of resources: Our Hybrid Mail system is designed to load balance to ensure that users are not affected by the overall high demand for the service. We operate a multi-server platform to cater for this. We have a separate server for the front end, which is where the users would interface when uploaded, a separate server for the automation system that runs the processing of the uploads and creates print output and metadata and another database server that handles all of the logging, tracking and archive of the system.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide Administrators with access to a Dashboard on the portal that shows them MI in graph and pie chart format based on their print specifications. This can be altered by date range and specified by number of letters, number of orders.; ; Administrators can download reports that will provide detailed data within the date range specified for each upload made to their Hybrid Mail portal.; The report will include the serial number of the upload, the total number of documents, the department code, the user, customer/account reference, the status of the order and the timestamp.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: • Physical access strictly controlled. Proximity-based access control system in operation. Staff access levels are role-based and granted on principal of least privilege.; • Variety of encryption methods used based appropriateness of each relevant to situation.; • Database fields for web-facing systems are encrypted, where feasible.; • Company laptops & phones encrypted at system level, removing the risk of loss of confidentiality from lost or stolen laptops.; • Anti-Virus/Anti-Malware software in place throughout; • Heavily restricted Internet access. Only Business required and approved websites from our production networks.; • Vulnerable endpoints, USB, CDs and Wi-Fi etc, are disabled through software.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export tracking information on their uploaded documents using data filters. The tracking export contains information on addresses, number of pages, postage status, production status and production reference. To assist with audit tracking reports can be customised to include a limitless number of unique references such as Customer or Account number. ; Additionally, copies of uploaded letters can be exported in PDF format.; Users can also export reports of documents that have been returned by the postal carrier as an invalid address for audit purposes as well as MI data from the analytics dashboard for any given data range.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JPEG
  • PNG
  • SVG
• Data import formats: Other
• Other data import formats:
  • PDF
  • MICROSOFT WORD
  • RTF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: • All Hybrid Mail-related information that crosses public networks is encrypted.; ; • All Internet connectivity and file transfer with Aceni Mail is encrypted via https using up-to-date https certificates.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Inbound Data is immediately and automatically moved into Datagraphic’s core network. Once Data arrives on the core network, it is isolated through logical and physical access controls. This ensures Data is only accessible to those who require access.; Automation workflows process the data files and the output of these workflows is then printed. Automation ensures that manual intervention is limited to exceptional circumstances.; The job is then automatically added to the Production Control System which ensures:; • Accountability at all stages of production; • Visibility and traceability of all jobs; • Real-time updates at every stage with automated status reporting

Availability and resilience

• Guaranteed availability: The service is available 24/7/365 days of the year on dedicated servers with a 99.7% uptime SLA. Users are always pre-notified of any down-time and we can agree service credits in the unlikely event of not meeting guaranteed levels of availability.
• Approach to resilience: Datagraphic have developed controls to address threats to the following business continuity scenarios:; • Server Hardware Failure; • Internet Connectivity Failure; • Network Failure; • Cooling Failure; • Electrical Supply Failure; • Production Device Failure; • Key Staff Unavailability; ; We continually invest to ensure critical systems and processes are resilient to failure. Investments to date include backup information processing facilities, associated technology and the skills required to enable resilience in the event of Business Continuity invocation. ; Wherever feasible we’ve eliminated single points of failure, examples include:; ; • Eliminating single points of failure from IT Infrastructure; • Fully virtualising IT Infrastructure; • Daily system level backups of IT systems; • Multiple, diverse, Internet connections; • High Availability, High Capacity Network; • Two separate server rooms at main site; • Data rooms with resilient climate control systems; • Business-critical systems replicated to disparate hardware; • On-site maintenance staff that routinely service and maintain equipment; • On-site spares for all critical systems; • Critical systems protected from power loss by UPS; • On-site diesel generator keeps core services running during mains power failure; • Cross training key staff and recording procedural details
• Outage reporting: Email alerts are sent prior to any scheduled downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: We operate a Domain wide password policy that enforces minimum complexity rules.; Remote access is provisioned via a 2 factor VPN mechanism that relies on the following 2 factors:; • Something you have: A valid unique TLS certificate specifically created for each user; • Something you know: A valid and unique user account and associated complex domain password for your active user account; ; Remote access is limited to a small subset of trained and trusted staff, access is only possible through company provided system level encrypted laptops used specifically for remote access
• Access restrictions in management interfaces and support channels: We aim to disable all non-essential services on web facing systems.; Internet facing application servers are configured on a standard build. This is a ‘hardened’ build that has undergone penetration testing and security review.; • Default passwords for system accounts are changed ; • Default system accounts are disabled where possible; ; Default passwords for all hardware such as routers, firewalls and switches are changed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Management and administrative access is via the same interface. Only a limited subset of staff have management level access to Hybrid Mail and access can only be granted by the product team following validation checks.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQUAR (UKAS accredited)
• ISO/IEC 27001 accreditation date: 11/05/2006
• What the ISO/IEC 27001 doesn’t cover: Datagraphic is certified to the latest ISO 27001:2022 standard. An ISO 27001 certification has been held by Datagraphic every year since 2006. ; The entire business is within the scope of the certification. The certificate is awarded by a UKAS approved accreditation body. ; Datagraphic’s ISO 27001 reference number is: 2992.; At the heart of ISO 27001 lies the requirement for holistic Risk Assessment. ; Based on Risk Assessments, controls have been implemented to reduce and mitigate risks associated with threats to the Confidentiality, Integrity and Availability of Information processing facilities.; • Confidentiality - ensuring that access to information is appropriately authorised; • Integrity - safeguarding the accuracy and completeness of information and processing methods; • Availability - ensuring that authorised users have access to information when they need it
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • UK Pay Standard 55
  • ISO 9001:2015
  • ISO 14001:2015
  • Xerox Premier Partner
  • NHS IG Toolkit
  • ISO 50001:2018
  • ISO 22301:2019
  • ISO 45001:2018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our sites are developed to banking standards with all document data being processed, printed and hosted at secure UK ISO27001-2022 accredited facilities. The minute-critical documents we send include sensitive personal and financial data, requiring robust and secure processes and infrastructure. ; ; The information security policies and processes we follow include ISO 27001-2022 audited security policies including (but not limited to): Information Security Policy, Physical Security & Asset Management Policy, Information Security Training and Awareness Policy, GDPR & Data Protection Policy, Compliance Statement, Business Continuity and Disaster Recovery Policy, Secure Systems Engineering Principals Policy, Recruitment and Screening Policies and organisational structure.; ; All Datagraphic employees are required to annually sign non-disclosure and confidentially agreements along with the Information Security Policy. This is done alongside Information Security Training to acquaint staff with company policies, their responsibilities relative to them and any security procedures relevant to their work. Employees are trained on our detailed incident management process and told to report any potential or suspected security events or suspected security weaknesses to the CISO or their line manager. ; ; Clients are also given a copy of our reporting structure as part of the standard onboarding process with descriptions of event classification, escalation protocol and contact details.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All change requests are recorded and reviewed by the relevant expert authorities and Business Process owners before, if appropriate being implemented. Risk Management, Back Out or Change Reversal plans are always considered before implementation of significant change requests.; We carefully choose when to implement change and how to then test that change has been successful. Our aim is to minimise disruption to our services when implementing change.; Change and version control mechanisms are in place and provided by a concurrent versioning system or “source safe”. This enables branching and concurrent development to occur in an efficient and safe manner.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CST (Continuous Security Testing) is performed against Datagraphic’s entire internet facing digital estate. As opposed to a one-off assessment, CST is a continuous assessment of Datagraphic’s online assets. Regular vulnerability scanning is essential to maintaining a strong security posture.; ; Results are collated, and fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches applied ASAP during set operational hours, with appropriate technical staff available to support implementation.; ; Datagraphic are informed of High vulnerabilities as a priority by our dedicated security experts. Lower impact vulnerabilities are supplied through a monthly report.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: To identify potential compromises, CST (Continuous Security Testing) is performed against Datagraphic’s entire internet facing digital estate. As opposed to a one-off assessment, CST is a continuous assessment of Datagraphic’s online assets, which is essential to maintaining a strong security posture.; ; When responding, results are collated, and fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches are applied ASAP to vulnerabilities during set operational hours, with appropriate technical staff available to support implementation.; ; User account activity is monitored, abnormal activity is flagged and reviewed by our Information Security team.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common events, and our Incident Management process includes:; • Contact Data-Controller: Communicate incident details to customer without delay.; • Breach Remediation: Implement suitable protective controls.; • Residual Risk Evaluation: Review controls implemented for potential residual risk.; • Contact 3rd Party Specialist: Depending on nature of breach, it may be necessary to involve 3rd Party Specialist Information Security consultants (in consultation with affected parties).; ; Users can contact their Account Manager, to report a potential or suspected breach, our CISO will be made aware.; ; An incident report will be completed and made available to the affected parties.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Datagraphic is committed to environmental sustainability and strives to achieve net-zero greenhouse gas (GHG) emissions in our operations. Our near-term, long-term and net-zero targets have been approved and validated by SBTi, and our initiatives align with the UN SDGs. ; As a signatory to the Climate Pledge, we are committed to net-zero across our value chain by 2040.; We proactively communicate our climate action approach with staff, suppliers, clients, and communities, which focuses on environmental protection and improvement strategies across energy, waste, transport, and materials. ; Our production centre is carbon-neutral through rigorous carbon reduction measures and offsetting residual emissions. 557 solar panels installed at the centre generate enough renewable energy to power our entire printing and mailing operation during strong daylight without drawing from non-renewable sources. ; We annually publish a Carbon Reduction Plan—measured against the GHG protocol—and are dedicated to energy conservation, guided by ISO 50001 and ISO 14001 certifications. We offset any residual emissions through Climate Impact Partners, supporting global initiatives on health and deforestation reduction. ; Sustainability is embedded in our culture, and we are passionate about decarbonisation and sustainable practices.; Underpinning this cultural influence is a Social Impact Strategy (SIS) built on four Environmental, Social and Governance (ESG) pillars, of which the Planet is one. The SIS details our environmental commitments in a clear plan communicated with all stakeholders, who are encouraged to add their support to benefit people and the planet.; To extend our sustainability stance into our supply chain, we identify suppliers who prioritise decarbonisation. This involves conducting assessments and due diligence to evaluate suppliers’ environmental initiatives, certifications, and practices. Collaborating with suppliers committed to sustainability aligns with our goal of minimising our carbon footprint throughout the supply chain.

  Covid-19 recovery

  Aceni Mail supports organisations to manage and recover from the impacts of COVID 19, where new ways of working replace traditional office-based processes – with fixed cost printing and mailing equipment – that are expensive to maintain and no longer as accessible for today’s remote workforce. ; For service delivery to advance, flexible working staff need secure cloud-based technology they can access anytime, anywhere. Technology that removes manual and repetitive tasks to rapidly and accurately get critical documents from the desktops of service teams to the doormat or device of your recipients. Technology that’s accessible and doesn’t restrict service delivery to one physical location but allows teams to work wherever and whenever they need. Aceni Mail delivers on all these requirements.; Service users simply upload their files into Aceni Mail, where they can manually select or allow Aceni Mail to automatically select their printing and digital distribution options. Then, the Datagraphic production team goes to work delivering the required output.; Centralising production with Datagraphic results in flexible capacity at controllable costs to help public sector teams process information faster.; Aceni Mail delivers instant paperless working and productivity improvements. Plus, public sector organisations can significantly lower document processing costs with economies of scale – achieved from Datagraphic buying materials in bulk and mail sorting post on-site before it enters the postal system. ; More strategically, organisations also remove the need for capital investment, equipment maintenance and extra resources used internally. As Aceni Mail centralises and processes all outbound mail in digital and physical envelopes at Datagraphic, long-term savings can be made by digitalising and automating internal mailroom operations.

  Equal opportunity

  To tackle pay inequality and support financial wellbeing in the workforce, all Datagraphic employees receive the Real Living Wage or higher and we have no zero-hours contracts. ; We are the only supplier in our sector certified as a Real Living Wage and Living Hours employer. Datagraphic is proud to say we were the first in our industry to support employees as a Living Hours employer and continue to do so. ; We believe strongly in delivering fair workplace practices for employees; this includes but is not limited to the following:; • Mental Health Champions qualified to L2 Mental Health First Aiders; • Employees are contracted for over 16 hours as a Real Living Hours employer; • Employee training and professional development processes are in place; • The is a flexible working policy accessible to all employees; We take action to identify and manage the risks of modern slavery in contract delivery, including in the supply chain.; Datagraphic is not required to comply with Section 54 of the Modern Slavery Act 2015. Still, as an SME committed to responsible business practices, we take this matter seriously. Therefore, we publish a statement on our website in accordance with the Modern Slavery Act 2015.; We condemn all forms of modern slavery, including forced labour, human trafficking, and child labour. We are dedicated to ensuring that our operations, supply chain, and business relationships are free from unethical practices.; All employees, contractors, suppliers, and partners are responsible for adhering to our Anti-slavery and Human Trafficking statement. Our senior management is committed to providing leadership, resources, and support to ensure compliance and continuous improvement.; We conduct due diligence to identify and assess potential risks of modern slavery within our operations and supply chain. This includes evaluating our suppliers’ practices and ensuring they align with our values.

  Wellbeing

  Datagraphic takes action to support the health and wellbeing of its workforce, including physical and mental health. ; We have a comprehensive multidimensional wellbeing programme provided by BHSF, which all staff members, including those working for Datagraphic on client contracts, have access to. ; We pay into a BHSF healthcare plan, which all employees are automatically enrolled into as bronze members. This plan provides help with physical health services such as dentist or optician appointments or private physiotherapy. It allows staff to seek professional help and claim back the cost of everyday healthcare when it may be beyond their budget.; Staff can also access BHSF Connect, a service that offers 24/7 access to a GP, counselling, health and wellbeing guidance, gym membership discounts and more. So, whether it’s emotional, financial and legal advice or mental health support, staff can access specialists instantly.; We influence staff, suppliers, clients, and communities through contract delivery to support health and wellbeing, including physical and mental health. Our initiatives include linking into national mental health campaigns run by organisations like the Samaritans to raise awareness by sharing information through talks, newsletters and posters, supporting physical wellbeing with Datagraphic step challenges, and promoting more walking within our teams.

Pricing

• Price: £0.05 to £0.58 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gking@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.