Inavya Ventures Ltd

AVATR

With AVATR, medical teams can create, share and deploy at scale personalised care plans for frail and elderly patients remotely. AVATR is also enabling patients to share data from medical-grade devices with environmental, and behavioural data, supporting medications compliance, reassurance, and connecting them to useful resources in their community.

Features

• Access to Live actionable data: Medical and contextual
• Continuous automated remote patient monitoring
• Data accessible remotely via a secured web based interface
• Data privacy and security: Patients always controls their data
• Doctors and Patients both control the data for enhanced collaboration
• Centralised patient information that can be updated directly by them
• Patient engagement including personalised recommendations location based
• Personalised Information provided to the patient remotely and at scale
• Automated personalised reports with advanced triage function
• Medical teams can share AVATR care plans, and centralise documents

Benefits

• Improved efficiency: Remote monitoring of the patient, early discharge
• Improved A&E services usage: improved discharge planning, real-time monitoring
• Improve clinical outcomes: targeted healthcare interventions, better care plan compliance
• Hospital beds optimisation: Early discharge and readmission reductions
• Improved patient engagement: medications compliance, reassurance, connecting to the community.
• Frail and elderly population monitoring and engagement
• Improved medical collaboration: Doctors can share a patient’s AVATR
• Early discharge / Spaced appointments from the remote monitoring
• Long term condition management: AVATR enhances local Primary Care Networks

£1 to £3 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aymeric.teulon@inavya.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

577076818186355

Contact

Aymeric Teulon
07875492564
aymeric.teulon@inavya.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The current version of the patient Chatbot for the application is compatible with Android 6.0 or higher.
• System requirements: Patient chatbot: Android 6.0 or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a ticketing platform used to address questions/issues. Questions are addressed within 24 hours.; Due to resources contraints, response time at weekends can be different that on weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Target Response and Resolution times are:; ; Critical: An issue that prevents all end users from using core features of the platform: Target Response time: 8 hours; Target Resolution time: 24 hours.; ; Serious: A non critical issue that affects more than one end user and can be replicated on more than one device: Target Response time: 1 working day; Target Resolution time: 2 working days.; ; Minor: Requests for support and clarification, when the platform is functioning as expected and end users are not affected: Target Response time: 1 working day; Target Resolution time: 3 working days.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding Process:; The doctor, as PI, onboards the patient in a face-to-face meeting, providing the patient with instructions for Avatr use. ; If there is any technical problem during the patient’s use following the face-to-face meeting, the patient contacts their doctor who acts on behalf of the patient. The doctor only will liaise with Avatr technical support if necessary. ; Only identified Avatr technical team members, working under confidentiality agreement, will have access rights to clear any technical matters under instruction by the patient's doctor. ; ; Inavya ventures provides 2 days on site training with the acquisition of the licence. ; Inavya ventures will also provide user documentation for both doctor dashboard and patient chatbot, as well as 6 hours of online training.; Additional training can be provided, charged at SFIA rate card rates.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The AVATR Dashboard offers the users the possibility to extract all data in .csv or pdf format, anonymised or not. The extract can be directly managed by the user upon extinction of the contract. ; The team can also provide a raw database export of the data in a secured encrypted drive if required.
• End-of-contract process: At the end of the contract, access to the doctor dashboard gets deactivated, the data extracts are provided back to the user. The patient chatbot can still function but will no longer be connected to the doctor dashboard. In this regard a message will be provided on the chatbot to inform the patient of the matter.; Should additional extracts of data be required, they can be provided at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The AVATR Doctor dashboard is a web based dashboard that can be accessed either on a desktop browser or on a mobile browser. There are no difference between the two versions.; The AVATR patient chatbot is only accessible on a mobile phone, as it captures data including location, activity and other API data feed that are only accessible on a mobile device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The doctor dashboard is a web based interface enabling the doctor to manage patients, create customised care plans and alerts for each patient, engage patients directly though a chatbot, update patients details and records and upload files that can then be share with the medical teams.; The interface includes a ledger providing records of all interactions and alerts triggered between the patient, AVATR and the doctor.; It also enables doctors to generate and set up medical reports and analysis.; The AVATR patient chatbot is a simple dialogue interface, where the patient can provide and request information.
• Accessibility standards: None or don’t know
• Description of accessibility: Each Doctor can load their patients base into their dashboard and invite them to use AVATR through the patient app.; The doctor can create a personalised care plan that gets pushed to the patient via the chatbot. This can include medication, medical readings, activity, diet and appointment reminders. It also generates alerts based on generic or personalised metrics decided by the practician. The doctor can also share the AVATR with his medical team. It is also possible for the patient to communicate with the doctor via the chatbot through controlled and pre-defined topics that trigger an automated or direct response.
• Accessibility testing: The interface testing has taken place with medical teams in leading heart centers in Singapore (National Heart Center), Brazil (Sao Paulo University Hospital), Frankfurt (University Hospital). In the UK, the technology has been demonstrated and is being presented to the ethics committee for a future test on patients.; The interface/technology testing outside of the UK covers the following studies:; 1- Pre-post operation patient remote management: The hypothesis to be validated quality of care following discharge and the impact on health outcomes and readmission rates.; 2- Careplan compliance: The hypothesis being tested is that AVATR improves compliance to care plans thereby providing positive outcomes such as improved quality of life, cost savings, patient engagement.; 3- Comorbidities monitoring and medical teams collaborations: The ambition AVATR as a platform to facilitate knowledge transfer and collaboration by clinicians across leading hospitals globally.
• API: No
• Customisation available: Yes
• Description of customisation: The doctors can select the data channels they want to activate or deactivate for the remote monitoring of their patients. They can also create personalised triggers and alerts for each of them directly through the dashboard.; Patients using the chatbot can also choose to activate or deactivate data channels, upload additional medication reminders, and personal information.; At the request of customers and based on SFIA card rates, it is possible to add medical grade data from additional devices, create enhanced care pathways, and push messages to patients, enabling to cover a wider range of pathologies.; The customisation can also include EHR connectivity, as well as a white-label licensing option.

Scaling

• Independence of resources: Environment is virtualised and scales according to demand

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The AVATR Dashboard offers the users the possibility to extract all data in .csv or pdf format, anonymised or not. The extract or report can be done manually or automated on a timely basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Pdf
• Data import formats: Other
• Other data import formats:
  • Pdf
  • Txt
  • Jpg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee at least 95% availability of the AVATR Basic and Premium services. The services are considered available in the following scenarios:; ; - Users are able to log in to the service, log in to the Dashboard and chatbot, access applications on the Dashboard and chatbot and reset passwords.; - IT administrators are able to create, read, write and delete entries in the directory, or provision or de-provision users to applications in the directory.; - Under 95% availability, we will proceed with 100% Service Credits; - We will apply any Service Credits only against future AVATR otherwise due from you.
• Approach to resilience: Information available on request
• Outage reporting: The service will report outages via email alerts to the IT administrator.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted to backend platform systems via 2-factor authentication, and restricted RBAC control.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: CE mark (MHRA confirmation number 2018101601166801)

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Inavya Ventures Ltd ensures that the data exported from the Avatr system for further evaluation by doctors is anonymised and not trackable back to a patient. A maximum of two dedicated team members of the Inavya technical team , working under a confidentiality agreement between Inavya and the client, will have access to data on the server for troubleshooting and security purposes only, and only under instruction from the patient's doctor. They will sign confidentiality agreements if required.; Encryption happens only during data transfer over the internet, using https.
• Information security policies and processes: We follow our internal information security policy and process, reviewed and agreed by the Management Board. The policies can be provided upon request.; The reporting structure is the following:; Scientists and Development team reporting to the Head of AI &IT infrastructure, reporting to the CEO.; Policies are enforced with yearly reviews and sign off from all team members. Upon review the Management Board will sign off that all reviews have been completed and acknowledged by the team members.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Components of the service are tracked through a dedicated life cycle tool, and a ticketing system for prioritisation.; Changes are assessed by the technical team and the CEO, and cover any potential security impact.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Inavya Ventures uses various system to track and manage all potential threats and can mobilise quickly to address threats and apply patches. Inavya Ventures follows industry best practices and guidelines at all times and work with industry leading partners to keep ahead of all information relevant to threat management.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Application environment are scanned for threats on a monthly basis.; Patches to the systems are applied on a timely basis and when a threat is detected.; We are also using our network of specialist cyber security suppliers and contacts we continually monitor potential security threats. ; Issue Resolution - patches and updates can be implemented on a same day basis where required.
• Incident management type: Undisclosed
• Incident management approach: Incidents sent to our helpdesk are automatically entered into our task tracking system, using an industry standard ticket management solution.; ; Internal investigations are linked to the ticket and tracked; ; Responses to the customer are sent from the Ticket management system and tracked

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Inavya Venture is committed to reducing carbon emissions by reducing travel as much as possible, checking the carbon certification of providers when available and going for the lowest emission option everytime it is available, including B corp certified entities.
• Covid-19 recovery:

  Covid-19 recovery

  AVATR is dedicated to assisting patients and medical teams in fighting Covid19 by enabling the best allocation of resources for the medical staff.
• Tackling economic inequality:

  Tackling economic inequality

  AVATR's remote monitoring solution is targeting economic inequality by providing affordable remote healthcare monitoring for all populations. Our work in Sao Paulo Brazil and the medical study conducted there demonstrated that AVATR can provide improved quality of life for the patients from all background, including illiteracy.
• Equal opportunity:

  Equal opportunity

  AVATR is committed to providing equal opportunity chances to all employees and providers. The diversity of the team is there to ensure we can deliver on this objective.
• Wellbeing:

  Wellbeing

  As a healthcare solution, wellbeing is at the center of our core values. We offer flexible working conditions and open communication channels to ensure the wellbeing of all employees can be optimised.

Pricing

• Price: £1 to £3 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial service is available for a period of three months to evaluate the service. Up to five user accounts (Dashboards) and 50 patients chatbots are available to support the free trial evaluation, using the existing AVATR demo service.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aymeric.teulon@inavya.com. Tell them what format you need. It will help if you say what assistive technology you use.