DE NOVO SOLUTIONS

Services - Cloud Assurance

de Novo has over 100+ Cloud digital transformations, and 100+ years of public sector delivery experience. de Novo provides Cloud Assurance governance services for Cloud transformation projects using the Infrastructure and Projects Authority (IPA) methodology. Specialists in ServiceNow, Oracle Cloud, but also available for Salesforce, Workday, SAP Cloud implementations.

Features

• Objective Assessment: Enhancing decision-making and mitigating risks
• Independent Review: Spotting gaps for targeted improvement and optimisation
• Validate Alignment: With standards and best practices for assurance
• Improve Data: Identify, cleanse and rectify errors for quality assurance
• Assesses Project Health: Ensuring timeline and budget alignment
• Unbiased Insights: Enhancing project efficiency and effectiveness
• Provide Confidence: In project outcomes and return on investment
• Identify Potential Roadblocks: Recommending proactive mitigation measures
• Enhanced Transparency: Accountability throughout the transformation process
• Assurance Success: Delivering SRO and wider stakeholder satisfaction

Benefits

• Seamless integration: Ensure smooth transition without disruption to operations
• Enhanced accuracy: Improve data quality and reliability for informed decisions
• Cost efficiency: Minimise expenses associated with manual data re-keying
• Increased productivity: Streamline processes, saving time and resources
• Better insights: Access comprehensive data for strategic analysis and planning
• Scalability: Adapt to evolving needs with flexible data management capabilities
• Enhanced security: Safeguard sensitive information with robust encryption and controls
• Regulatory compliance: Align with data protection regulations and standards
• Unified working: Single version of truth with Oracle Cloud data
• Growth potential: Ability to leverage legacy data in Oracle Cloud

£250 to £1,950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

577282642712664

Contact

Mark Sweeny
01633 492 042
mark.sweeny@de-novo-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Planning for an Assurance review of Oracle Cloud Applications (ERP - EPM - HCM - Payroll) can differ based upon the trigger that is the background to initiating such an inspection. de Novo Solutions experts bring meticulous assessment and strategy experience to ensure a seamless operation of their Oracle Cloud Applications investment. We guide the client on the assurance journey for Oracle Cloud Applications bringing significant value and quality throughout the process.; ; Collaborative planning ensures alignment on assurance objectives ensuring client goals, expectations and resources are kept in focus. Leveraging our deep understanding of Oracle Cloud Applications, we will jointly develop a comprehensive roadmap tailored to the client's needs, optimising every step of the process.; ; de Novo provides invaluable support and guidance, overseeing the execution of the plan and addressing any challenges that may arise. The objective is complete assurance - delivering accurate, secure, and constructing commentary to SRO (Senior Responsible Officers) without bias or disruption to guarantee minimal downtime and maximum integrity.; ; Successful assurance sign off and acceptance is a key driver in preserving the integrity of the service and unlocking the full potential of Oracle Cloud Applications, setting the stage for enhanced productivity, innovation, and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Training

• Training service provided: Yes
• How the training service works: As a trusted expert in Back Office consulting for the public sector and specialising in Oracle Cloud Applications – (ERP – EPM - HCM - Payroll) our UK-based team commits to providing support assurance training tailored to the specific needs of clients. ; ; de Novo Solutions will deliver face-to-face or via virtual sessions, such as MS-Teams or Zoom, to ensure quality education experiences when transitioning to Oracle Cloud Applications.; ; Our training sessions are highly adaptable, ranging from 1:1 sessions for personalised learning to 1:Many group sessions for broader engagement. Additionally, we offer "Train the Trainer" programs to empower designated personnel within the UK public sector body to serve as internal advocates and trainers for their teams.; Education is an important component within the change management and adoption process and our experts contextualise and shape the learning process to reflect the clients Oracle Cloud Application configuration.; ; By focusing on complete and thorough knowledge transfer, we equip clients with the skills and understanding needed for a smooth Oracle Cloud Application assurance experience for SRO (Senior Responsible Officers). This approach fosters user engagement, adoption, and confidence, ultimately driving success and maximising the value of the digital transformation journey for the organisation and its stakeholders.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Being a leading UK public sector expert in Back Office transformation, specialising in all service components of Oracle Cloud Applications - (ERP - EPM - HCM - Payroll), our UK-based team will facilitate seamless assurance service for our clients. Our deep understanding of the intricacies of the public sector and a wealth of experience in digital transformation, we are well-equipped to assist organisations in assessing their implementation inspecting all aspects of Oracle Cloud Applications.; ; Our knowledgeable experts employ proven methodologies to ensure a smooth and effective assurance service spanning - preparation, validation, transition, minimising disruptions, and maximising integrity. We begin by conducting a thorough assessment of existing visions and objectives (cloud and non-cloud) detailing the requirements, then crafting detailed assurance strategies for the SRO (Senior ResponsiblelOfficer) to address specific client needs and compliance standards.; ; Throughout the assurance process, our team remains dedicated to client success, providing proactive communication, ongoing support, and rigorous quality assurance measures to guarantee a successful outcome. By leveraging our expertise and proven track record, clients can trust us to navigate the complexities of data migration with precision and efficiency, empowering them to unlock the full potential of Oracle Cloud solutions for their organisation's growth and success.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financial Mgmt, Procurement, Project Mgmt, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting Oracle
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a leading expert in Back Office consulting for the public sector, specialising in Oracle Cloud HCM, ERP, and EPM, our UK-based team takes a meticulous approach to independent assurance and evaluation. We lead the charge in ensuring that our clients in the UK public sector receive a quality Oracle Cloud Applications experience when it comes to receiving an effective on-time and on- budget implementation.; ; From the outset we will collaborate with your experts on the assurance process defining roles and responsibilities along with process acceptance criteria and performance management checkpoints.; ; Our knowledgeable experts oversee every aspect of the assurance process, from validation, sampling / testing to user interviews and assurance reconciliation and report acceptance reviews. Through comprehensive assessment we rigorously explore the performance of the platform and ensure the smooth delivery of Oracle Cloud Applications promptly to guarantee a flawless user experience.; ; Our assurance service and validation means SRO (Senior Responsible Officer) and clients have confidence in the reliability, performance and stability of their Oracle Cloud Applications deployment. Our commitment to excellence ensures that the transition is successful also delivers tangible benefits, paving the way for enhanced efficiency, productivity, and innovation in the UK public sector.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in Oracle Cloud applications post go-live powered by our ServiceNow customer portal. ; Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned Oracle Cloud updates. ; The offering has been designed specifically for Oracle Cloud applications client and delivers the following services: ; ; • Service Delivery Management ; • Service Desk - Access support via telephone, web portal, and email ; • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required ; • How To’s - Any question in relation to the use of the in-scope modules ; • Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration ; • Training - Formal training or ad-hoc knowledge transfer sessions ; • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments ; • Regression Testing - Regression testing following product upgrades or major patches ; • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

• Service constraints: De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance. ; All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.; All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.; Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.; Service Hours (System Users) ; 08:00 - 18:00 Monday to Friday excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (System Users) ; As a general rule system users will be using Oracle within the hours mentioned above. In; the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead. ; Service Hours (Users) ; 08:00 - 18:00 Weekdays excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (Users) ; As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance); Severity 1: Critical; Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins; Severity 2: High; Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours ; Severity 3: Medium; Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours; Severity 4: Low; Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Corporation and ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PJR - Perry Johnson Registrars
• ISO/IEC 27001 accreditation date: 24/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours; de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.; Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

  Covid-19 recovery

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Tackling economic inequality

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all. ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Equal opportunity

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Wellbeing

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

• Price: £250 to £1,950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.