Sailotech UK Limited
Oracle e-Business Suite & Fusion Cloud Implementation & Support
We provide diverse Oracle services, including migration, E-biz, and Fusion support, optimizing your environment with end-to-end solutions covering consultation, implementation, customization, and support, tailored to your unique needs. We have a proven track record of migration and cloud implementation.
Features
- Oracle E-Business Suite implementation
- Seamless Data Migration services
- Transition services from SAP to Oracle
- Oracle ERP Cloud Integration and Migration
- Customized Roadmap Development
- Tailored System Design
- Oracle Consulting Expertise
- Performance Testing and Quality Assurance
- Oracle Cloud Optimization
- Cloud Infrastructure Scalability
Benefits
- Minimizes the risk of critical system failures and associated costs
- Enhances business agility through optimized workflows and automation
- Maximized investment outcomes through ROI measurement and monitoring
- Smooth transformation journeys with personalized roadmap assistance
- Assured reliability, scalability, and security thorough testing
- Enhanced system efficiency through continuous optimization efforts
Pricing
£400 to £1,400 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amul.patel@sailotech.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 7 7 5 1 6 5 6 5 2 0 6 3 2 3
Contact
Sailotech UK Limited
Amul Patel
Telephone: 07774939492
Email: amul.patel@sailotech.com
Planning
- Planning service
- Yes
- How the planning service works
- We begin by conducting a thorough consultation to understand our client's unique needs and objectives. From there, we craft a customized solution, taking into account key considerations such as infrastructure, security, and system integration. Our deployment process involves configuring cloud resources and seamlessly integrating them with existing systems. We handle data migration and integration meticulously, prioritizing data integrity and compliance throughout. Robust security measures are implemented, and ongoing monitoring and optimization efforts ensure optimal performance and cost-effectiveness. We provide comprehensive training and support to empower our client's team with the necessary skills for success. Our commitment to continuous support and maintenance guarantees smooth operations post-implementation. Throughout the process, we maintain open communication and collaboration with our clients, staying abreast of Oracle technologies to deliver innovative solutions. This structured approach guarantees a seamless and successful transition to Oracle cloud hosting or software services, aligning perfectly with our client's needs and maximizing the return on their investment.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our approach includes understanding your specific requirements and designing a tailored training solution. We provide questionnaires to gather insights into your training needs and conduct workshops to offer recommendations on best practices. Our training sessions are designed to enhance your understanding of the system and its usage, empowering you to maximize the benefits of cloud software and hosting services. Whether it's basic user training or advanced technical training, we ensure that our training programs are aligned with your goals and requirements.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- At Sailotech UK Limited, we simplify the migration journey to the cloud or between cloud services by understanding buyer needs through questionnaires and workshops. Experienced consultants guide clients through planning, ensuring minimal disruption. We offer end-to-end guidance, from planning to implementation and handover, leveraging our expertise in cloud migration tools and processes to ensure a smooth transition with minimal downtime.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
At Sailotech UK Limited, we ensure quality assurance for buyers' projects by adhering to ISO9001 standards. We conduct thorough peer reviews for all deliverables to maintain quality standards. Additionally, as the complexity of work increases, we incorporate management reviews to ensure comprehensive quality control.
For performance testing, we provide test scripts to ensure testing coverage and offer various tools to facilitate performance testing. Our experienced team conducts accessibility testing for users requiring assistive technologies, application testing for product integrity, and data auditing to ensure data profiling aligns with intended purposes. We also perform load and performance testing to assess infrastructure and application performance under realistic conditions. Our process includes auditing for integrity, compliance, and suitability of IT architecture, configurations, and operations. Through these measures, we ensure that buyers receive high-quality solutions that meet their performance expectations.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our team specializes in Oracle and Infor solutions, offering tailored support to meet the unique needs of each client. With a focus on customer satisfaction, we prioritize prompt resolution of issues and ongoing optimization of services. Whether it's troubleshooting technical problems or providing guidance on best practices, our support team is dedicated to ensuring the success of your cloud hosting and software services.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer email and online ticketing support. Our standard package includes these options at no extra cost. Response times aim to be within 24 hours on regular business days, but weekends may have slightly longer response times, up to 48 hours. For issue resolution, we follow standard severity levels: P1 (critical) issues are resolved within 4 hours, P2 (high) within 8 hours, and P3 (medium) within 24 hours. Please note that these times may vary depending on the complexity of the issue and available resources.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
-
During web chat testing, we ensured inclusivity by engaging participants representing diverse backgrounds and abilities. Test scenarios covered a range of interactions, such as initiating conversations, navigating menus, and accessing support resources. Each participant utilized assistive technologies pertinent to their needs, including screen readers, speech recognition software, and alternative input devices.
Through these tests, we evaluated the effectiveness of accessibility features, usability challenges, and overall user experience. Feedback from participants provided valuable insights into areas for improvement, such as clarity of labels, keyboard navigation, and compatibility with assistive technologies.
This rigorous testing process allowed us to identify and address accessibility barriers, ensuring that our web chat interface meets the needs of all users, regardless of their abilities. We continuously strive to enhance accessibility based on user feedback and industry best practices, fostering a more inclusive and user-friendly experience for everyone. - Support levels
-
We offer premier-level support services tailored to meet the unique requirements and budget of each customer. Our support options are aligned with industry standards such as ISO9001, and ISO 27001, ensuring the protection of valuable information and systems.
All of our support is provided at a premier level and priced based on the requirements of the customer, This includes technical account managers and cloud support engineers as applicable.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 28/02/2018
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our cloud-based service reduces the need for on-premises infrastructure, leading to lower energy consumption and carbon emissions. Additionally, we prioritize sustainable practices in our operations, such as optimizing resource usage and promoting remote work, further reducing our carbon footprint.Covid-19 recovery
We are not yet established during the Covid-19 period but after our establishment we have made sure that all our products and services help with prevention & recovery. Our service enables remote collaboration and digital transformation, supporting organizations in adapting to new ways of working. By facilitating remote access to critical systems and services, we contribute to business continuity and resilience, aiding in the recovery efforts from the impacts of Covid-19.Tackling economic inequality
We intend to offer cost-effective solutions through the G-Cloud service, enabling public sector organizations to access innovative technology without significant upfront investments. By providing affordable and scalable solutions, we help bridge the digital divide and empower organizations of all sizes to thrive in the digital economy.Equal opportunity
Our service is designed to be accessible and inclusive, ensuring that users of all backgrounds and abilities can effectively utilize our platform. We prioritize usability, compliance with accessibility standards, and provide training and support to ensure equal access and opportunity for all users.Wellbeing
Through our service, we promote employee wellbeing by facilitating remote work and flexible working arrangements. By enabling a better work-life balance and reducing the need for commuting, our service supports the physical and mental health of employees, contributing to overall wellbeing and productivity.
Pricing
- Price
- £400 to £1,400 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at amul.patel@sailotech.com.
Tell them what format you need. It will help if you say what assistive technology you use.