AKITA SYSTEMS LIMITED
Microsoft 365 Support Service
Microsoft 365 Support Service provides ongoing end user and administrative support for Microsoft 365 environments. Akita supports incident resolution, configuration management, service monitoring, update management and performance optimisation. The service desk provides clear guidance and practical support to help buyers operate Microsoft 365 reliably and securely.
Features
- End user and administrator Microsoft 365 support
- Incident logging, tracking and resolution
- Configuration and permissions management
- Service monitoring and health checks
- Microsoft liaison and escalation management
- Security and compliance support
- Change and update support
- Audit and reporting support
- Remote support via phone and ticketing
- Ongoing operational guidance
Benefits
- Resolve Microsoft 365 issues quickly
- Reduce disruption to business operations
- Improve service reliability and stability
- Maintain secure and compliant configurations
- Reduce internal IT workload
- Access specialist Microsoft 365 expertise
- Identify issues before they escalate
- Improve visibility of service performance
- Support users effectively day to day
- Keep Microsoft 365 running smoothly
Pricing
- Education pricing available
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
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Framework
G-Cloud 15
Service ID
5 7 7 9 2 9 4 1 1 7 1 6 5 0 3
Contact
AKITA SYSTEMS LIMITED
Akita
Telephone: 0330 058 8000
Email: info@akita.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- Support is delivered primarily through remote support channels including phone, email and ticketing. Standard support is provided during UK business hours, with out-of-hours support available for contracted customers where agreed.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support is available 24 hours a day, 7 days a week for contracted customers. During standard business hours, Monday to Friday, responses are prioritised based on incident severity and impact. Requests raised outside standard hours are triaged and responded to in line with incident severity and contracted support arrangements
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Akita provides tiered support for the Microsoft 365 Support Service. Standard support includes remote assistance via phone, email and ticketing during UK business hours. Requests are logged, prioritised and managed based on severity and impact. Standard support covers incident resolution, configuration guidance, service monitoring and liaison with Microsoft where required.
Enhanced support options can be agreed at call-off. These may include extended support hours, faster response targets, proactive service reviews and regular reporting. Pricing for enhanced support is defined per customer and depends on the agreed scope, service hours and response requirements.
Support is delivered by experienced cloud support engineers with Microsoft 365 expertise. Where agreed, a named technical account manager can be provided to coordinate support activity, act as an escalation point and support ongoing service improvement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau (UKAS accredited)
- ISO/IEC 27001 accreditation date
- Friday 18 January 2019
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau (UKAS accredited)
- ISO 9001 accreditation date
- Saturday 31 December 2016
- What the ISO 9001 doesn’t cover
- The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 56073cca-376a-486b-a991-0f76b99f23b2
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Cc55b424-1c83-4f89-8550-44e6b24ec430
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.