Cirro

IoT - Software as a Service

The Internet of Things (IoT) Software-as-a-Service (SaaS) is an advanced application designed to facilitate the efficient lifecycle management of multiple IoT applications and use cases on a single unified IoT platform. With an SDK and API, the applications can be integrated with existing systems and new IoT applications built.

Features

• Seamless integration, deployment of diverse IoT applications & use cases
• Managed SaaS with API, integrate with BPM systems
• SDK for bespoke application develop for Industrial use-cases
• Measure Occupancy, People Flow, Pipe Temperature, Position, Presence, Pressure, Traffic
• Accumulated AMP hours, Ambient CO & CO2, Humidity, Oxygen, Ozone,
• Sensors for Temperature, Conductivity, Contact, current, distance, electricity meter, motion
• Fill Percentage, Ground Temperature, Light Level, Occupancy, Particulate Matter, Sound
• Water Sensor, Level, Leak, Temperate, Pressure, Meter, Cold Chain
• Tilt, Traffic Flow, Tvoc, Voltage, Wind Speed & Direction, Proxy
• Connectivity; LoRaWan, NBIoT, SigFox

Benefits

• Core IoT lifecycle management application, project management, bespoke development
• Multiple IoT applications and use cases on a single platform
• Standardise IoT data for Machine Learning and AI & BPM
• Modular approach; Application, ProjectManagement, Integration, Development, ML/AI, Installations
• Tailored support to suit your needs, service designed to requirements
• Industrial & facilities use-cases for compliance monitoring
• Assets Tracking, Temperature Monitoring, Cold Storage, ESG
• Energy & Carbon Monitoring & ESG Reporting
• Maintenance & Operation efficiency
• Facilities monitoring, & compliance

£3 to £7.50 a licence an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

577966935781078

Contact

Michael Owen
020 3418 0412
michaelo@cirro-solutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cirro has a software development team that can create bespoke IoT & IIoT applications using the SaaS platforms SDK and delivering integrations using the API.; ; Our Data Scientist can also utilise IoT data to create Machine Learning (ML) and AI processes.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: As standard the service is delivered from AWS EU & UK regions. Any other deployment type is designed to customer requirement.
• System requirements: The IoT SaaS application is accessed using a standard web-browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is specified in a customer support agreement. Generally this is within 30mins during working hours and 2 hours for all other times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat is via Slack
• Onsite support: Yes, at extra cost
• Support levels: Multiple support options are available, they include: IoT Business Case Review. Project Planning. Site Surveys with Risks & Methods. Physical installations. SDK Bespoke Application, API with back office systems. Machine Learning & Predictive Analytics. Basic support includes: 2nd line access to support Remote diagnostics Proactive performance monitoring and alerting Support with data standardisation Charged as a % of the monthly spend Premium Support Added support for onside support Charged as a % of the monthly spend Commercial, project and technical support services are all available
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The IoT SaaS platform and all IoT solution elements are scoped in a SoW so the lines of responsibility are clear. For larger projects, we can provide a project management team to deliver the full SoW including managing the deliverables for all parties. We can also provide onsite engineers to complete site surveys (pre-installation), identify risks and methods for installation, check communications links, and complete IoT device installations. The core IoT application is handed over to the customer via our professional services team who provide remote training and configuration support. Our application and data scientist provide direct engagement with customers to complete any bespoke development, back-office integration work or the creation of predictive analytics. This is typically managed by a commercially focused technical project manager as agreed within the SoW
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers own the data which comes from any IoT deployment. Towards the end of the term, a SoW can be produced which covers the details of any exit for those elements affected. Typically customers will buy the IoT devices and own them as assets, the licensable elements are the core IoT management application and any support for bespoke development or data science work. The data produced for the core IoT application is standardised and can easily be migrated between IoT management platforms that aren’t proprietary. Our professional services team and technical project managers can provide existing or migration support to customers on a T&M basis. Once exited from the IoT platform, a certification of data destruction can also be provided
• End-of-contract process: Customers own the data which comes from any IoT deployment. Towards the end of the term, a SoW can be produced which covers the details of any exit for those elements affected. Typically customers will buy the IoT devices and own them as assets, the licensable elements are the core IoT management application and any support for bespoke development or data science work. The data produced for the core IoT application is standardised and can easily be migrated between IoT management platforms that aren’t proprietary. Our professional services team and technical project managers can provide existing or migration support to customers on a T&M basis. Once exited from the IoT platform, a certification of data destruction can also be provided

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service is accessed via a standard web browser and is used for general IIoT functionality.; ; The mobile application is designed for installations engineers to be scheduled and complete specific work, such as site surveys and installations
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The application utilises User Type to control access to specific features and functionality. The application can be fully administered through the Web UI. This includes setting up sites, IoT devices, projects, use cases, data visualisation, resources, jobs, naming conventions, performance dashboards, device status and system alerts. Additionally, all gateways, security, device protocols and networks are all managed through the UI. A separate UI is also available for installation engineers who need to know which devices they need to install and at which locations
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: All operations within the core Daizy application can be performed using a RESTful API. The API allows for the management of your organisation's devices (and versions) and their lifecycle. Including audit details. device responses, inventory, device import/export, and bulk subscriptions. Additionally, the API covers all critical operational areas of the core platform to allow for control and data flows, these include: Gateway, positions, tasks, types Networks Organisations Projects Users Tasks SIM’s Subscriptions DataExplorer Units Jobs Notifications
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The application has both an SDK and an API. The SDK can be used to design and build bespoke IoT & IIoT applications to deliver a specific use-case.; ; The API can be used to build business process management (BPM) and operational workflows, with existing back office applications and processes.

Scaling

• Independence of resources: The architecture of the platform is containerised and build in AWS using elastic functionality to control scale up and scale out needs. Additional the application structure supports load-balancing at the networking level and the application request level. ; ; More details can be provide on request to cover the database, API and SDK structure and request prioritisation

Analytics

• Service usage metrics: Yes
• Metrics types: Service performance, device specific performance and device specific metrics
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Daizy

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The application has an export feature that support data export, it also supports data back-up to alternative locations and the API can also be used to extract data.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SLA on the IoT SaaS platform is 99%, and on data integrity, it is 99.999%. Refunds are typically provided as service credits against future invoices. Such credits are calculated based on a given month's uptime of the SaaS platform. No SLA is provided for the availability of gateways or endpoints connecting to third parties through Packet Broker
• Approach to resilience: The IoT SaaS platform runs in AWS and has deployed instances in EU and UK regions. The platform is designed to be fault-tolerant and is configured to run in high-availability clusters. The platform is backed up regularly with data segregated for quicker restoration. Including snapshots, databases and file-level back-ups. DR testing is regularly performed with any identified risks being reviewed and remedied for continual improvement to service performance, security, data integrity and availability
• Outage reporting: The Major Incident Process for a core outage ensures that all affected customers are notified at pre-allocated touch points, this is normally via email and phone. Each customer has access to the ticketing system which provides continual updates on any incidents and the Support desk proactively keeps customers informed. This process covers: P1-P2 Core platform and network incidents P1-P2 Customer-specific platform, Service and networking incidents Platform APIs are available that provide performance information and alerts based on thresholds for both Cloud Core and Customer specific elements. Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, this details the problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQS
• ISO/IEC 27001 accreditation date: 16/07/2023
• What the ISO/IEC 27001 doesn’t cover: Elements that sit outside of the application and company operation, such as 3rd party services, integrations and coding
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security.; Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials.; Cirro will be completing ISO 27001 independently; Any security incidents are captured and recorded. A full incident response and remedial report is available and provided to an affected customer

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: There are two aspects to Change Control, they are Customer and Supply chances. Customer changes are implemented by a Customer Administrator, this should follow a customer Change Control Process, which the supplier has no control or insight over typically. Supplier Changes; where the Customer asks the Supplier to review major changes for impact and risk as part of the support agreements. Typically the Customer would still implement these changes however the Customer can create an Administrator account for the Supplier to make changes as a trusted 3rd party on the Customer's behalf as part of a Support Agreement.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
• Incident management type: Supplier-defined controls
• Incident management approach: Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Commitment to Reduce Carbon Footprint and Climate-Related Initiatives In alignment with our commitment to reducing our ecological impact, we are dedicated to collaborating with our customers and suppliers to contribute to environmentally sustainable initiatives that improve ecosystems and reduce ecological impact. Our primary objective is to minimise the environmental impact of our operations. Focus on Environmental Impact Reduction Our main focus is to engage in discussions with our customers to explore collaborative approaches for reducing the environmental impact, particularly by minimising non-essential travel, to reduce energy usage and wastage of time and materials, all of which have an impact on operational consumption. As we transition back to regular operations, we are focused on reducing our physical impact, including initiatives such as flexible working, minimising printing, and enhancing recycling efforts. We are committed to optimising our physical office requirements to ensure efficient resource utilisation. Future-Focused Solutions and Efficiency We are dedicated to designing future-oriented solutions that embed efficiency into our design and delivery processes. Leveraging the momentum generated by the pandemic, we aim to build on successful new working methods. At Cirro, we are continually looking to identify potential improvements in the way we work to improve our operational efficiencies which directly impact energy usage, travel or ecological impact. By championing these initiatives, we are steadfast in our commitment to not only reduce our own ecological impact but also to actively engage with our stakeholders to foster environmental sustainability and support initiatives that have a positive impact on our world.

  Equal opportunity

  Delivering Social Value Theme 4 and PPN 06/20 Model Award Criteria In the following section, we elaborate on our approach to fulfilling Social Value Theme 4 and the relevant PPN 06/20 Model Award Criteria Our strategy, aligned with WSP’s 2022-24 Inclusion & Diversity Strategy, encompasses the following initiatives: Skill Development for Underrepresented Groups We are committed to supporting the development of new skills that lead to recognised qualifications for underrepresented groups. Addressing Inequality in Employment, Skills, and Pay We will demonstrate a clear commitment to identifying and addressing inequality in employment, skills, and pay within the contract workforce. This includes implementing time-bound action plans to monitor the inclusion and progression of full-time equivalent (FTE) employees from underrepresented groups. Supporting In-Work Progression Our approach includes support for in-work progression, aiming to assist individuals from disadvantaged or minority groups in transitioning into higher-paid roles by developing new skills relevant to the contract. Real-World Equal Opportunity When recruiting, Cirro has a policy to ensure that all names, ages, race or gender details are removed from CVs, so we focus on interviewing and employing the most suitable person for the role.

  Wellbeing

  Wellbeing Initiatives In our commitment to prioritising the well-being of our teams, we are dedicated to supporting the health and well-being of our employees, contractors, suppliers and customers. Flexible Working Support We offer flexible working conditions to our staff. They have a clearly defined job description, they know what needs to be done and they have the flexibility they need to be able to do that whilst balancing home life, physical and mental health. Internal Support Cirro’s works typically in virtual teams, it’s important that we have ‘virtual’ tea breaks and have regular discussions. Cirro also keeps an eye on the level of output expectations and workloads of employees to ensure the right resourcing levels and workloads. During periods of high-intensity working, such as working on tenders, delivering projects or whatever it might be, Cirro ensure employees take time out once this is more practically possible to ensure employees can refresh and relax.

Pricing

• Price: £3 to £7.50 a licence an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Pilots and trails are available on request, these are defined by a SoW

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.