Ultima Business Solutions Ltd

Ultima Modern Workspace Services

Ultima's Modern Workspace Services provide productive, flexible, and efficient end-user experience. Provide devices that are secure, quick to deploy, easy to maintain and evergreen, and pay using cloud-based models. Services range from workspace advisory, Microsoft FastTrack for M365, Citrix Cloud Success, Privileged Access Management, Citrix Cloud to fully managed workspace.

Features

• Modern Workspace for Local Government, Central Government, NHS, and Education.
• Citrix and Microsoft Specialists (Office 365, Windows 10/11, Enterprise Mobility/Security).
• Microsoft FastTrack for eligible Microsoft 365 at no additional cost.
• Citrix Cloud Success Program shorten time-to-value with Citrix Cloud.
• Citrix Transition and Trade Up with Hybrid Rights service.
• Azure Virtual Desktop (QuickStart) for quick managed environment, AVD.
• Windows 365 (QuickStart) securely stream Windows including apps and content.
• Windows 11 (QuickStart) readiness assessment for Windows10 and pilot deployment.
• Endpoint Management Health Check of Microsoft Endpoint Configuration Manager (MECM).
• Microsoft 365 Deployment Accelerators covering Azure AD, Security, AVD, RPA.

Benefits

• Citrix Platinum Plus Solutions Advisor, and Microsoft 14x Gold Partner.
• Move current on-premise licenses to Citrix Cloud and exchange.
• Easy migration of Microsoft 365 with Microsoft Tenant to Tenant.
• Quick migration of on-premise mailboxes with Microsoft Mailbox.
• Migrate Microsoft ADFS to Azure AD providing secure remote working.
• ROI through Citrix Cloud Migration with virtual apps and desktop.
• Citrix DaaS Assessment boosts productivity and reduces IT costs.
• Citrix DaaS Security Assessment to mirror best-practice security, protecting remote-access.
• Citrix ADC Assessment for secure access and optimal performance.
• Citrix Virtual Apps and Desktops Upgrade, Citrix DaaS in Azure.

£600 to £1,450 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

578002049734272

Contact

Ultima Bid Office
+44333 0158000
publicsectorbids@ultima.com

Planning

• Planning service: Yes
• How the planning service works: Preparation is key to achieve optimum deliverables. Scoping, design and collaboration are the ingredients to successful solution design. To gain a thorough understanding of the customer's current infrastructure and future business goals, a thorough scoping of the environment will be undertaken by Ultima's Technical Architects. Scoping will take place phone. Ultima's Architects will then analyse the results to create the solution of best fit, taking into account any legislative or security requirements that will underpin the design This will then form the understanding for the design sessions. To ensure Customers have full autonomy with solution design, the customer will be presented with each draft of the design, up until it looks and feels the way that the customer wants. This ensures customers have the knowledge and the independence to input into their own design. At which point, the customer will sign-off the design before the next stage of the project commences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: To ensure customers have comprehensive knowledge of their IT estates, Ultima will provide a full knowledge transfer for all solutions and support. This will be either on site or remote (virtual) planning and design workshops and via migration and service transition phases. This will be held for key individuals responsible for disseminating it across the wider IT support team. We recommend customers shadow our team in order to familiarise themselves with the technology and understand what is being delivered and how it is configured and maintained. While we retain ownership of our deliverables and the quality therein, working with staff that will support the environment post-handover, a hands-on approach is a great way of transferring knowledge. Training materials will include but not be limited to: - High and low level designs - Operations Guide for each solution - Administration Guide where appropriate In addition, we are able to recommend paths for staff who wish to attain a specific certification, especially when it comes to new technologies being introduced by this project.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ultima’s team will provide customers with the on-boarding forms, guides and technical support services to assist in your migration to the service. Our transition team will manage the on-boarding process to ensure all service components are enabled. This will include setting up support access, approval mechanisms for subscription and configuration changes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Each solution is tested to ensure its quality, and continually measured against performance via SLAs and KPIs. Acceptance testing is a process to obtain confirmation by a Subject Matter Expert that an application or workload meets mutually agreed requirements. Following a defined test plan/strategy, Senior Users will be required to confirm the success of a service, recommend remediation or ultimately a roll back. Once the business has defined the test scripts to allow users to verify that the application functions as expected on the new platform, UAT can be carried out. Customers need assurance of continual performance, so SLAs and KPIs are agreed and monitored. These will be tailored to each customer's service. That way they can measure what is important to each customer.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: IT teams often maintain a variety of skills and capabilities, and may want different outcomes. By taking a flexible approach to managed cloud, we provide access to two tiers; Advanced and Ultimate, with each providing an increased level of ownership and accountability across CSP and Azure.

Service scope

• Service constraints: While the scope of the services have been described in the Service Definition, they are subject to change in line with developments from Microsoft over the Azure platform. At the point of enquiry, Ultima will work with Buyers to capture exacting requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Tickets - 15 Minutes Priority 2 Tickets - 4 hours Priority 3 Tickets - 1 Day Priority 4 Tickets - 2 Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Accessibility for assistive technology is continually being reviewed and researched, such as reviewing appropriate fonts or contrasts, as well as speech to text functionalities.
• Support levels: There are three typical levels of support for Ultima services: Essentials, Advanced and Ultimate.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 23/08/2021
• What the ISO/IEC 27001 doesn’t cover: The certificate covers all areas relevant to this service.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Fighting climate change; ; Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

  Covid-19 recovery

  Covid-19 recovery; ; Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract

  Tackling economic inequality

  Tackling economic inequality; ; Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

  Equal opportunity

  Equal opportunity; ; Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

• Price: £600 to £1,450 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.