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FISCAL Technologies Ltd.

NXG Forensics

Cloud-based Software and services that empower finance teams to protect their organisational spend and eliminate supplier risk.

We use advanced forensics and AI to find duplicate payments, defend against fraud, automate processes such as statement reconciliation, optimise working capital and provide trusted reports in real-time.

Provided pricing is per module

Features

  • Cloud-based SaaS
  • Reporting and Analytics
  • Transaction monitoring
  • Duplicate invoice detection
  • Supplier statement reconciliation
  • Supplier compliance monitoring
  • Recovery audit software
  • Accounts Payable transaction controls
  • Real-time accounting risk detection
  • Continuous supplier risk detection and control

Benefits

  • Optimise working capital
  • Improve Accounts Payable processes
  • Find and prevent payment of duplicate invoices
  • Prevent invoice fraud and errors
  • Prevent duplicate payments
  • Increase ledger accuracy
  • Automate supplier statement reconciliation
  • Find and recover historical overpayments
  • Prevent overpayments and duplicate payments
  • Analyse invoice errors and Accounts Payable process and reporting

Pricing

£2,500 to £150,000 a transaction a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mjohns@fiscaltec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 7 8 5 1 5 1 7 2 1 6 0 3 7 2

Contact

FISCAL Technologies Ltd. Michael Johns
Telephone: 07710160661
Email: mjohns@fiscaltec.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Fiscal responds within 15 minutes to any material support issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
All customers have a nominated Customer Manager who oversees the Customer's interaction with Fiscal.
Fiscal's support centre splits customer issues into 4 (System unavailable, Partially usable, Minor inconvenience, suggested improvement). Response times range from 1 hour to 2 days depending upon the severity of the issue.
The complete service is described in Fiscal Support Services - Service Level Agreement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Fiscal provides online training and user documentation when the Customer's data has been added to the service. Follow up sessions are managed by the Customer Service Manager
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A customer's data is deleted by Fiscal within 30 days of the end of the contract. Fiscal can provide a certification of deletion if required.
End-of-contract process
At the end of the contract, the data supplied by the Customer is deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
No

Scaling

Independence of resources
Fiscal currently has over 200 customers on its UK service. The Service capacity will increase as and when the total Customer demand requires it.

Analytics

Service usage metrics
Yes
Metrics types
NXG has a number of Dashboards that show the analysis of the customer's data processed in terms of matches/rejections/further analysis required etc for the customer to direct their next steps.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no standard User export facility.

The data files a customer uploads (in batch mode) can be returned within a 7 day period. The amalgamated data can be deleted at Customer request and will be deleted at the end of the contract.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Fiscal aims for 99.5% availability.
Performance figures are available.
Approach to resilience
FISCAL leverages Microsoft Azures datacentres to provide resilience data services using a mix of SaaS, PaaS and IaaS services.
Outage reporting
Fiscal contacts our customers generally by Email for issues affecting many customers and by phone for individual customer issues.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to customer and confidential data is restricted based on the principle of least privilege, and only designated FISCAL employees are allowed access based on role. FISCAL requires strong and complex passwords in line with current recommended practices and enforces multi-factor authentication, device, and compliance checks for access to data and systems wherever possible.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access to customer data is restricted. It is only accessible to FISCAL employees required to investigate specific customer issues upon customers raising a request via the FISCAL customer helpdesk.

Engineers do not have access to data by default and we utilise Privileged Identity Management tools requiring peer review and secondary authorisation to elevate privilege prior to access being granted.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
11 January 2024
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
It is the responsibility for all employee's at FISCAL Technologies and its subsidiaries for looking after the Company’s assets which includes our information, data, and business security.

FISCAL Technologies operates its own ISMS programme with bespoke policies and procedures providing a framework within which FISCAL may handle information and data in the most secure way given the demands of the business and our customers.

The FISCAL Technologies Executive Leadership Team has the objective to provide management direction and support for information security in accordance with business and compliance requirements, and relevant laws and regulations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
FISCAL Technologies software development is carried out by permanent employees located in the United Kingdom releasing product updates every week.

Employee duties are split between the development, infrastructure and support functions.

FISCAL operates separated Development, Test, Performance and Production environments. FISCAL leverages Continuous Integration / Continuous Delivery pipelines for managing secure code deployments. Code changes are peer reviewed, approved by separate employees, and tested in Test and Performance environments before they are promoted into production.

FISCAL leverages code review and vulnerability management tools reviewing all code and releases both prior to deployment and in production, to reduce risk of vulnerability.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
FISCAL's platform is monitored by tools for vulnerability management both through the development process and in production.

All software must be kept in support and up to date. Automatic updates are enabled where possible or Update schedules defined ensuring that high and critical risk vulnerabilities (CVSS v3 base score of 7 or above) are patched within 14 days of an update being released.

FISCAL shall review and implement established configuration benchmarks such as those outlined by Microsoft or the Center for Internet Security.

FISCAL utilises security partners to provide details of potential threats within the platform and environment.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Incident discovery is through various inputs, including monitoring of internal or external events (including notification from system support providers of e.g., data centre systems), security tools, scheduled checks, or via telephone calls/emails.

Upon an identified incident, engineers will invoke the incident response procedure through to mitigation or resolution. Any incident where the security of customer data is at risk is to be notified to the customer delegate within 24 hours of discovery.

Incidents are responded to depending on criticality --- XXX SLA DOCUMENT XXX
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management follows the following process.
1. All security breaches, events, weaknesses, incidents shall be immediately recorded by FISCAL Technologies’ helpdesk for appropriate investigation and remedial actions as per the defined procedure.
2. All reported incidents shall be logged and classified according to specific criteria relating to the criticality of the incident and all actions followed during the incident shall be effectively
documented.
3. The Incident Management Team shall finalise a formal report describing the incident, actions taken and recommended preventive measures.

This report shall be provided to Management and Customer as appropriate within 5 business days of the resolution.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Through the provision of a multi-tenanted cloud service verses a single customer host implementation, the amount of resources used per Fiscal customer is minimised.

Pricing

Price
£2,500 to £150,000 a transaction a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mjohns@fiscaltec.com. Tell them what format you need. It will help if you say what assistive technology you use.