NXG Forensics
Cloud-based Software and services that empower finance teams to protect their organisational spend and eliminate supplier risk.
We use advanced forensics and AI to find duplicate payments, defend against fraud, automate processes such as statement reconciliation, optimise working capital and provide trusted reports in real-time.
Provided pricing is per module
Features
- Cloud-based SaaS
- Reporting and Analytics
- Transaction monitoring
- Duplicate invoice detection
- Supplier statement reconciliation
- Supplier compliance monitoring
- Recovery audit software
- Accounts Payable transaction controls
- Real-time accounting risk detection
- Continuous supplier risk detection and control
Benefits
- Optimise working capital
- Improve Accounts Payable processes
- Find and prevent payment of duplicate invoices
- Prevent invoice fraud and errors
- Prevent duplicate payments
- Increase ledger accuracy
- Automate supplier statement reconciliation
- Find and recover historical overpayments
- Prevent overpayments and duplicate payments
- Analyse invoice errors and Accounts Payable process and reporting
Pricing
£2,500 to £150,000 a transaction a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 7 8 5 1 5 1 7 2 1 6 0 3 7 2
Contact
FISCAL Technologies Ltd.
Michael Johns
Telephone: 07710160661
Email: mjohns@fiscaltec.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Fiscal responds within 15 minutes to any material support issues.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
-
All customers have a nominated Customer Manager who oversees the Customer's interaction with Fiscal.
Fiscal's support centre splits customer issues into 4 (System unavailable, Partially usable, Minor inconvenience, suggested improvement). Response times range from 1 hour to 2 days depending upon the severity of the issue.
The complete service is described in Fiscal Support Services - Service Level Agreement. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Fiscal provides online training and user documentation when the Customer's data has been added to the service. Follow up sessions are managed by the Customer Service Manager
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- A customer's data is deleted by Fiscal within 30 days of the end of the contract. Fiscal can provide a certification of deletion if required.
- End-of-contract process
- At the end of the contract, the data supplied by the Customer is deleted.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Fiscal currently has over 200 customers on its UK service. The Service capacity will increase as and when the total Customer demand requires it.
Analytics
- Service usage metrics
- Yes
- Metrics types
- NXG has a number of Dashboards that show the analysis of the customer's data processed in terms of matches/rejections/further analysis required etc for the customer to direct their next steps.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
There is no standard User export facility.
The data files a customer uploads (in batch mode) can be returned within a 7 day period. The amalgamated data can be deleted at Customer request and will be deleted at the end of the contract. - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Fiscal aims for 99.5% availability.
Performance figures are available. - Approach to resilience
- FISCAL leverages Microsoft Azures datacentres to provide resilience data services using a mix of SaaS, PaaS and IaaS services.
- Outage reporting
- Fiscal contacts our customers generally by Email for issues affecting many customers and by phone for individual customer issues.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to customer and confidential data is restricted based on the principle of least privilege, and only designated FISCAL employees are allowed access based on role. FISCAL requires strong and complex passwords in line with current recommended practices and enforces multi-factor authentication, device, and compliance checks for access to data and systems wherever possible.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
-
Access to customer data is restricted. It is only accessible to FISCAL employees required to investigate specific customer issues upon customers raising a request via the FISCAL customer helpdesk.
Engineers do not have access to data by default and we utilise Privileged Identity Management tools requiring peer review and secondary authorisation to elevate privilege prior to access being granted.
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 11 January 2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
-
It is the responsibility for all employee's at FISCAL Technologies and its subsidiaries for looking after the Company’s assets which includes our information, data, and business security.
FISCAL Technologies operates its own ISMS programme with bespoke policies and procedures providing a framework within which FISCAL may handle information and data in the most secure way given the demands of the business and our customers.
The FISCAL Technologies Executive Leadership Team has the objective to provide management direction and support for information security in accordance with business and compliance requirements, and relevant laws and regulations.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
FISCAL Technologies software development is carried out by permanent employees located in the United Kingdom releasing product updates every week.
Employee duties are split between the development, infrastructure and support functions.
FISCAL operates separated Development, Test, Performance and Production environments. FISCAL leverages Continuous Integration / Continuous Delivery pipelines for managing secure code deployments. Code changes are peer reviewed, approved by separate employees, and tested in Test and Performance environments before they are promoted into production.
FISCAL leverages code review and vulnerability management tools reviewing all code and releases both prior to deployment and in production, to reduce risk of vulnerability. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
FISCAL's platform is monitored by tools for vulnerability management both through the development process and in production.
All software must be kept in support and up to date. Automatic updates are enabled where possible or Update schedules defined ensuring that high and critical risk vulnerabilities (CVSS v3 base score of 7 or above) are patched within 14 days of an update being released.
FISCAL shall review and implement established configuration benchmarks such as those outlined by Microsoft or the Center for Internet Security.
FISCAL utilises security partners to provide details of potential threats within the platform and environment. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Incident discovery is through various inputs, including monitoring of internal or external events (including notification from system support providers of e.g., data centre systems), security tools, scheduled checks, or via telephone calls/emails.
Upon an identified incident, engineers will invoke the incident response procedure through to mitigation or resolution. Any incident where the security of customer data is at risk is to be notified to the customer delegate within 24 hours of discovery.
Incidents are responded to depending on criticality --- XXX SLA DOCUMENT XXX - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Incident management follows the following process.
1. All security breaches, events, weaknesses, incidents shall be immediately recorded by FISCAL Technologies’ helpdesk for appropriate investigation and remedial actions as per the defined procedure.
2. All reported incidents shall be logged and classified according to specific criteria relating to the criticality of the incident and all actions followed during the incident shall be effectively
documented.
3. The Incident Management Team shall finalise a formal report describing the incident, actions taken and recommended preventive measures.
This report shall be provided to Management and Customer as appropriate within 5 business days of the resolution.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Through the provision of a multi-tenanted cloud service verses a single customer host implementation, the amount of resources used per Fiscal customer is minimised.
Pricing
- Price
- £2,500 to £150,000 a transaction a year
- Discount for educational organisations
- No
- Free trial available
- No