Roelto Ltd
Visual Collaboration Services: SharpCloud and ISO 44001 Collaboration
Roelto provides integrated visual collaboration services and solutions by providing SharpCloud Professional Services/Data Visualisation (Roadmaps; Strategic Portfolio Management ); ISO 44001 collaborative business relationship facilitation/support (Accredited Facilitator). These integrated services provides a visual and collaborative way of working, enhancing productivity, gaining insight, simplifying complex decision making and supporting continuous improvement.
Features
- Experienced and trusted SharpCloud Busines Partner for over 10 years
- Multiple SharpCloud templates/solutions to support quick and cost effective delivery
- SharpCloud training available and online support for all project solutions
- Proven agile SharpCloud Deployment Methodology to ensure successful outcome delivery
- Highly experienced in visual Roadmapping and Strategic Portfolio Management
- Accrediated and experienced ISO 44001 Collaboration Facilitator since 2012
- Online and face to face ISO44001 Collaboration Gap Analysis Workshop
- Corporate/Project Collaboration Relationship Management Plan guide, templates and supporting content
- Integrated hybrid collaboration including people, data and digital collaboration framework
- Preconfigured online ISO44001 collaboration portal with supporting content and tools
Benefits
- Uncover the hidden insights and gaps between strategy and execution
- Low/no code flexibility allows solutions to be easily user customised
- More adaptable to change, risk and open to future opportunities.
- Visualise the big picture and align people, processes, and projects
- Improved business processes through new insights and knowledge sharing
- Working collaboratively generates opportunities to innovate and deliver new value
- Collaborative working increases performance, competitiveness and helps reduce risk
- Develop people and improve their collaborative behaviours, trust and openness
- Collaborative relationships facilitates better engagement, continuous improvement and productivity
- Improved business performance through new insights and knowledge sharing
Pricing
£450 to £1,750 a unit a day
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
5 7 8 5 3 0 2 5 5 0 7 6 0 6 1
Contact
Roelto Ltd
Jason Hier
Telephone: +447766442628
Email: jason.hier@roelto.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our Professional Integrated Approach and Services Delivery Model works alongside the Client Success Roadmap and takes a 4-step approach to ensure the project is a success whilst minimising risk to all parties as the project proceeds:
1.Discovery Workshop: a free 1/2day workshop is completed to introduce SharpCloud and ISO 4001 Collaboration where applicable to understand the “why”. This includes completing a SWOT workshop to produces a scope, outcome(s) and high-level roadmap/plan.
2. Proof of Concept: this takes 4 to 6 weeks and includes capturing User Requirements, developing a high-level concept solution design and a component (one story) to validate benefits.
3.Pilot / Phase 1: using Roelto agile SharpCloud Deployment Methodology (SCDM) a backlog of tasks to complete will be created along with a high-level roadmap/plan. The work will be completed in 1 to 2 weeklong sprints with 3 iterations followed by a soft launch and then a Go Live. This process is repeated until the agreed backlog has been delivered.
4. Support - After Go Live the solution will go into support. Two types of support are provided, first is the SharpCloud service support and the second is the actual solution support. Refer to the service levels for more details. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- SharpCloud
Training
- Training service provided
- Yes
- How the training service works
-
SharpCloud and ISO 44001 Collaboration Training is provided.
SharpCloud Training - Training on how to use VCSL user cases and standard SharpCloud functionality is provided either as part of set up/deployment for both users and administrators with supporting documentation. This can be delivered onsite or online, supported with training documentation.
Additional training content can be accessed online via Roelto website and YouTube to view "How To" videos
Access to the SharpCloud Resource Center provides online SharpCloud videos, guides and knowledge base articles.
SharpCloud training includes Navigating SharpCloud and Accreditation Parts 1 and 2.
Tailored training courses can be produced and delivered on request.
ISO 44001 Collaboration Training - Two standard training modules are provided. The one day training includes an introduction and overview to ISO 44001 and introduces keep concepts and how collaboration can be applied within your business and business partners. The 2 day includes the one day agenda and on the 2nd day focusses on creating your corporate Relationship Management Plan (cRMP), which includes completing an initial gap analysis. In both training modules an introduction to Roelto Collaboration-as-a-Service (CaaS) which shares a typical Collaboration Transformation Roadmap and the activities you may need to undertake. - Training is tied to specific services
- Yes
- Services the training service works with
- SharpCloud
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
As part of our Integrated Transformation Approach the following ongoing steps are completed alongside specific implementation project activities listed within the project Work Breakdown Structure as specific Work Packages.1. Agree the change - starting with the Project Setup and why we are migrating data. It defines the current As Is and the future To Be and where necessary initiates a formal Change Plan Document.
2. Agree the Urgency - data migration work is scheduled and prioritised in terms of Collecting, Storing, Reporting, Deciding, Distributing and Disposing of data.
3. Negotiate the Change - creating and agreeing core data model within SharpCloud (data attributes) and mapping with data from other sources requires an agreed data governance approach and principles using ISO 38500 to the governance of data. A data dictionary is created and controlled to manage the use of data.
4. Validate adoption - verifies that appropriate training and support is provided for the organisation and people to ensure they have the right behaviours to complete the data migration and governance processes.
5. Verify performance - measure the benefits and outcomes of a successful data migration and established KPIs to ensure the integrity, quality and timeliness of the data is maintained. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- SharpCloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Within the R-SCDM methodology the daily stand ups include an "inspect and adapt" cycle to verify the product is working and delivering the backlog features and outcomes specified in the Story/URS. This iterative cycle ensure quality and functionality are being built in and constantly being reviewed. The Team ensures they build the solution right, whilst End Users are engaged throughout the sprint cycles, participate in the testing and provide feedback to the team.
Where appropriate more formal User Acceptance Testing, System Integration Testing can be completed based on a risk based assessment and criticality of the solution. This will include written test scripts/protocols, agreed acceptance criteria with written reports and conclusions.
Test Incident management is included along with continual lessons learnt to support continuous improvement for future sprints and projects.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
The following SharpCloud Work Breakdown Structure includes 7 key Work Packages that include 49 WP activities, A summary of the 7 Work Packages are listed below and describe the services provided by Roelto:
WP 1 Discovery – discover the potential value and suitability of using SharpCloud and complete a Proof of Value.
WP 2 Define – the business objectives and outcomes, functional requirements by completing data collation and a series of workshops, meetings, and interviews. Produce a budget and timeline and initiate the Proof of Concept/Pilot.
WP3 Analysis and Design – review the data/information collated in WP2 and co-create an approved solution design to meet current and future needs.
WP 4 Develop – configure the SharpCloud Platform in a series of sprints and share with key users to get feedback and familiarisation.
WP 5 Deliver – train users, complete user acceptance testing and produce Go Live Plan.
WP 6 Deploy – complete final user training guides/videos, solution user training, create Production environment and complete Go/No Go decision process.
WP 7 Decide (Operate) – go live, establish hyper care / user support, complete end-to end process, handover to Business as Usual and complete After-Action Review.
Service scope
- Service constraints
-
Roelto is a London based organisation and will complete most of the work virtually using online collaboration tools. Travelling to other locations has to be planned and organised.
Integration into other systems and applications may require additional 3rd party support. This will be identified at the beginning of any project.
Support is provided via the online Roelto External Service Desk, Monday to Friday except UK Bank Holidays between the hours of 9am and 5:30pm
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Roelto: Level 1, 2 and 3 support is available Monday to Friday between 9am - 5:30pm (excludes UK bank holidays).
Level 1 response, when support is available;
Level 2, response within 24 hrs or less;
Level 3 within 8 hours or less.
SharpCloud: P1 incidents raised with SharpCloud support will receive a response within 2hrs during UK working hours 9am-5.30pm Monday-Friday.
Support is provided by the Jira Service Desk. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- No
- Web chat support
- No
- Support levels
-
Level 1 Support: Questions, issues, support and service requests related to a purchased VCSL and delivered SharpCloud and ISO 44001 collaboration service can be raised on the Roelto External Service Desk. Online support will be provided and excludes any additional configuration, set up or modification to the installed solution(s). Level 1 support is free to current Roelto clients and will be responded to when service support is available.
Level 2 Support is provided as an additional cost and can include additional consulting, configuration and maintenance days and can be provided upon request. Level 2 Silver includes Level 1 support and will be responded within 24 hours or less, during UK working hours 9am to 5:30pm Monday to Friday, excluding UK bank holidays. Consulting, configuration, and maintenance support is limited to 1 day per month.
Level 3 Support is provided as an additional cost and can include additional consulting, configuration and maintenance days and can be provided upon request. Level 3 Gold includes Level 1 support and will be responded within 8 hours or less, during UK working hours 9am to 5:30pm Monday to Friday, excluding UK bank holidays. Consulting, configuration, and maintenance support is limited to 1 day per month.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SharpCloud Software Ltd
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
All our services can be delivered online, no matter where people are located.
Our online services significantly reduce carbon footprints by minimising the need for physical infrastructure, like office buildings, which lowers energy consumption for heating, cooling, and lighting. This approach not only enhances operational efficiency but also supports the goal of achieving net zero greenhouse gas emissions, essential for combating climate change.
By enabling remote working, these services substantially decrease commute-related emissions. Vehicles, a major source of greenhouse gases, are less used, reducing emissions further. The digital nature of these services allows the adoption of energy-efficient technologies and practices. Data centers, crucial to online services, increasingly use renewable energy and enhance energy efficiency, setting industry standards for environmental responsibility.
Our collaboration and online services uniquely influence stakeholders by using our services with the SharpCloud platform to educate, engage and show customers, staff, suppliers, and communities how to work online collaboratively, which helps to protect the environment.
The services includes the use of online business templates for workshops, meetings, roadmapping, strategy and technology transformations. Where people thought that completing this type of work required face-face meetings involving travelling, have realised that it can be completed completely online or in a hybrid way. This not only advances our environmental objectives but also encourages other businesses to adopt greener practices, amplifying environmental benefits across industries.
In summary, our online services help to play a pivotal role in environmental stewardship, effectively promoting a sustainable future through direct reductions in carbon emissions and by influencing broader environmental improvements across our networks and industries.Covid-19 recovery
Due to COVID-19 restrictions, namely lockdown, working from home (WFH) and now post lockdown, Hybrid Working, R-VCS apps and SharpCloud provided people and businesses new ways of working to deliver their services efficiently, effectively and collaboratively.
Due to the many user case R-VCS apps and SharpCloud functionality, the ability to quickly create an app and being online, visual and interactive supported services such as project control and delivery, change, transformation, workshops and business as usual services for organisations and people across multiple sectors.
Along with the delivery of the R-VCS app on the SharpCloud platform, collaborative behaviours, culture and ways of working are incorporated and integrated using the ISO 44001 collaboration framework.
This enabled people who were/are shielding/isolating to continue working (where able) and still be part of the delivery team reducing any adverse impacts to them both physically and mentally and to the business and its customers.
This supported effective social distancing, remote/hybrid working and sustainable or reduced or eliminated travelling.Tackling economic inequality
Tackling economic inequality
R-VCS apps and SharpCloud platform supported the increase supply chain resilience and capacity by simplifying end-to end processes and modernising them, to deliver increased performance and productivity. This has included projects with single consultants, SME's and large international organisations all part of the project/supply chain team, delivering many types of projects (IT, construction, engineering, charities).
This resulted in lower costs of delivery and shortened time frames. Due R-VCS apps and SharpCloud visible and transparent use of data and information, enhanced collaboration was experienced, insights were uncovered and complex decision making was simplified. This form of collaborative contracting led to a WIN-WIN behaviour and way of working as one team.
Through the collaborative sharing of data, information and knowledge/peoples comments, new ideas and innovative solutions have been and continue to be created. This has helped organisations to adopt a collaborative, continuous improvement and high performance way of working.
This service has supported and enabled an SME to deliver a complete reporting portal of change for Network Rail in a very innovative, cost efficient and collaborative way.
The R-VCS apps and SharpCloud platform have helped clients to adopt a data culture, understand the importance of data governance and data driven reporting solutions. As a result this has created new full time positions within their business to provide support, continual development of new solutions and ongoing training.Equal opportunity
Equal opportunity
Through the delivery and application of R-CaaS App (Roelto Collaboration-as-a-Service), powered by SharpCloud and based on the ISO 44001: 2017 Collaborative business relationship management systems — Requirements and framework, this app enables businesses to adopt and implement tools/ways-of-working in collaborative way, both internally and externally with other organisations and business partners.
For example, the ISO 44001 8 stage Gap Analysis App identifies where a business/project does not consider Diversity and Inclusion (D&I).
This gap analysis has successfully identified this as an issue in projects with organisation where disabled people (deaf) felt left out and did not participate actively in group/ project meetings. This also helps people to understand, consider the "gaps" and influence staff, suppliers and contractors through the delivery of the contract.
Thereafter D&I was included as part of meetings and project delivery plans. A corporate Collaboration Relationship Management Plan was developed and implemented globally.
Further examples include a more detailed assessment in the selection of partners, suppliers, contractors and people during the procurement stage for example.Wellbeing
At the beginning of projects, the following collaboration activities are completed using the R-CaaS App based on ISO 44001 Collaborative business relationship management systems, (requirements and framework) and SharpCloud platform to improve community integration.
The App and SharpCloud platform enables this type of assessment to be completed before contract signature and during delivery so that collaboration is built into the contract and continually improved, to support a strong integrated team and community.
R-CaaS enables a collaboration charter to be co-created by all "hybrid" project and community members and organisations. This is an opportunity for all people (this can sometimes include 00's of people) to write their ideas down by answering the following questions based on their experience. This workshop is completed with users and communities in the codesign and delivery of the contract to support strong integrated communities. The digital workshop uses the following questions to start the "conversation":
- When a team is at its best- what has worked well?
- What values /behaviours underpin these positive times?
- What kind of atmosphere do you want to create
- What behaviours would you like to encourage?
- What can get in the way? Behaviours you don’t want – think of the positive behaviours
Alignment of Interests and Outcomes
R-CaaS/SharpCloud allows all parties to record their interests, what they want to achieve and the Outcomes (what does good look like) and share with others. This is critical to gaining shared and integrated outcomes for staff, suppliers, customers and communities. Against each outcome are agreed joint Key Performance Indicator (KPI) including targets, frequency and units of measure.
Pricing
- Price
- £450 to £1,750 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jason.hier@roelto.com.
Tell them what format you need. It will help if you say what assistive technology you use.