Somerford Associates Limited

Delinea - Secret Server Privileged Access Management (PAM)

Delinea Secret Server is a Privilege Access Management (PAM) Solution available on-premise or cloud SaaS hosted in MS Azure, and on the Delinea Platform. Providing password management, with layered built-in security, easy access management for IT admins, robust segregation of role based duties, AES256 encryption, built-in reports to demonstrate compliance.

Features

• Secure vaulting and password management for privileged accounts
• Proactive protection including automated password changing heartbeat and configurable policies
• Intelligent workflow checkout privileged access request justification requirements tiered approval
• Discovery finds service accounts across the entire network
• Custom script support to configure dependencies, hooks, integrations
• DevOps workflow security extends PAM protection to DevOps
• Auditing, reporting, alerts scheduled or custom help meet compliance obligations
• Granular policy control applies across all devices and teams
• Real-time session monitoring & control includes proxying, keystroke logging
• Integrations with SIEM and vulnerability scanners provide visibility

Benefits

• Protect privileged access to reduce attack surface, build resilience
• Easy to Use - simplified interface and streamlined design
• OOB templates and reports, flexible customization makes Secret Sserver easy
• Fast ROI- Configure rapidly with wizard-driven setup and configuration
• Meet Compliance Mandates- Avoid significant financial penalties
• Scale your PAM Controls- Deploy on cloud-native Delinea Platform
• Extend your PAM everywhere with Just In Time (JIT)
• Adaptive controls
• Seamless adoption of PAM security tools as you grow
• Available on AWS Marketplace

£595.77 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

578743490856521

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Delinea Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No ; Constraints are not typically reached however Secret Server Cloud comes with 4TB of storage, for session recordings. Additional storage can be purchased, or recordings can be exported. Delinea will provide regular notifications on resource usage.
• System requirements:
  • Microsoft Server 2012 or newer
  • .NET Framework: 4.8 or higher
  • RAM: 4GB or higher
  • Processor: 4 x Dual Core 2GHz or higher
  • Disk Space: 150MB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. We also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. We also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Web documentation portal https://docs.delinea.com/products can save information in formats required
• End-of-contract data extraction: Use inbuilt functionality to export data in XML or CSV format. Reports can also be saved in PDF formats. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
• End-of-contract process: Clients have 30 days to export their data, as per EULA, using in built features, after 30 days the instance and data will be deleted using MS Azure secure delete protocols.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop is preferred and more feature rich.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Interface is a WEB GUI
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: In house AT users that perform some limited testing.; Delinea also use tools for AT testing:; Axe Dev Tools are used for accessibility scanning and pipeline automation ; For manual testing Delinea use both nvda and jaws.; More information and the WCAG report can be found at https://docs.delinea.com/online-help/secret-server-accessibility/start.htm
• API: Yes
• What users can and can't do using the API: All features can be accessed via API services, for more information please see https://docs.delinea.com/online-help/secret-server/api-scripting/index.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Your logo can be uploaded, and colour scheme can be amended to match corporate colours. Views, dashboards and position of reports can be annotated as per client preference too.

Scaling

• Independence of resources: Secret Server Cloud is hosted on MS Azure leveraging multi tenant architecture with isolation and encryption. Each Secret Server Cloud customer has their own instance with own individual cloud database. Delinea production environment is setup to our defined baseline with load balancing to automatically scale with increase resource demand. Azure resources are dynamically allocated as required up to the size limit purchased. There a 4tb limit incorporated into the standard service for session recordings. An extra storage licence can be purchased if required. Alternatively, session recordings can be offboarded to the customer's own storage.

Analytics

• Service usage metrics: Yes
• Metrics types: Inbuilt report and PBA
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Use inbuilt functionality to export data in XML or CSV format. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please see https://delinea.com/legal for more information and service credit information. Service credits can be applied upon written request as per MSLA Service Level Addendum.
• Approach to resilience: Secret Server Cloud leverages Azure capabilities with high availability, with at least 3 replicas and georedundant backups. Secret Server cloud can automatically switch into secondary replicas or to the failover recovery site. All services for Secret Server Cloud within Azure are auto-scaling so that during heavy usage, computing resources are automatically increased to ensure uninterrupted service even during the most heavily used times. Customer databases are continuously backed up with a differential backup every12 hours and a transaction log every 5 minutes and weekly full backups. All data on the Azure platform is geo-redundant in the event of an outage or interruption to facilitate immediate disaster failover and recovery. In addition, Secret Server Cloud is protected by a Web Application Firewall (WAF) as an extra layer of protection against malicious scripts and potential Distributed Denial of Service (DDoS) attacks. Secret Server Cloud also takes advantage of Azure’s built in redundancy which generates three copies of each customer’s database that are maintained across fault tolerant nodes to ensure continuous availability
• Outage reporting: Yes; Public dashboard, available at https://status.delinea.com/; Alerts to subscribed users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: TyycoticOne; see https://docs.delinea.com/online-help/secret-server/authentication/two-factor-authentication/2fa-with-thycotic-one/index.htm; also https://docs.delinea.com/online-help/secret-server/authentication/index.htm; https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
• Access restrictions in management interfaces and support channels: User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. To access Delinea support users must be a registered support user or provide the customer support pin.; Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; https://docs.delinea.com/online-help/secret-server/authentication/index.htm
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click; User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. ; Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; https://docs.delinea.com/online-help/secret-server/authentication/index.htm

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/10/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Level 2 certification; https://cloudsecurityalliance.org/star/registry/thycotic-software/services/secret-server-cloud An update to CSA STAR v4.0.2 has been requested.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 certified
  • Common Criteria certified
  • FIPS 140-2 and NIST-compliant
  • FedRAMP authorised
  • GDPR-compliant
  • Complies with EU/US Privacy Shield

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Delinea is ISO27001 accredited and SOC2 audited. Our software is Common Criteria FIPS 140-2, CSA STAR, and NIST compliant. Delinea is GDPR compliant and EU/US Data Privacy Framework certified. Please see https://trust.delinea.com. for more information. We are currently undergoing Fed ramp certification and updating some of our accreditations.
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework. Delinea have a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels. Delinea have enforced security policies and continuous auditing and monitoring in place as well as enforced and tracked annual security awareness training for all employees. Please see our trust centre for more information https://trust.delinea.com/and https://trust.delinea.com/?itemUid=a20d3390-7b3b-47ea-970f-4fd56770a621&source=search

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Delinea follows an Agile methodology for our S/SDLC with change management tracked in our Issue and Project management system and worked between Development and QA. Before every release Delinea conducts vulnerability testing, both Static and Dynamic Code Analysis, and code reviews by two other developers. For major releases, "full system" QA process takes place. Delinea also adheres to OWASP and NIST. Delinea’s security controls aligned with NIST Cybersecurity Framework’s Core are tested by SOC2. Delinea monitor/protect against web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans occur before application release and for our SSDLC. Delinea monitor and protect against the most critical web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Threat data is continuously updated and Delinea subscribe to direct vulnerability feeds, threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT and software vendors. Patch management processes are in place typically monthly. Delinea have independent 3rd party perform annual independent penetration and vulnerability testing on our solutions.; Please see https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe&source=title
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Delinea have systems and processes in place to perform protective monitoring, incident management and vulnerability management. Delinea perform regular vulnerability and penetration testing, as well as monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. Delinea follow NIST guidelines for remediation. For more information please see our trust centre https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemName=application_security&source=click
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Delinea have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited. All potential security incidents are first reviewed and triaged by Delinea’s Security Operations team and escalated to the Critical Incident Response Team (CIRT) as required. the CIRT determines the scope and risk and responds appropriately to that incident with immediate control and mitigation measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £595.77 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Secret Server; Privilege Manager; Account Lifecycle Manager; Privileged Behaviour Analytics; Cloud Suite; Server Suite
• Link to free trial: https://delinea.com/resources?t=trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.