IRIS SOFTWARE LIMITED

School Spider by IRIS

School Spider is an all-in-one platform for primary schools, designed to simplify parent engagement and school administration. It provides tools for website management, secure messaging, homework sharing, event booking, and online payments, helping schools streamline communication and create a connected experience for parents and staff.

Features

• Real-time attendance monitoring tracking attendance instantly via live reports
• Secure MIS integration with automatic synchronisation of student/parent data
• One click instant communication via unified messaging platform
• Attachment support sharing important documents and files quickly and securely
• Automated scheduling plans communications, reducing administrative workload intelligently
• Two-way instant messaging enables direct, real-time conversations with parents
• Personalised templates save time by streamlining consistent custom messaging
• Create unlimited custom forms with live responses and automated reminders
• Parents access communications, forms, payments via one single login app
• Multichannel translation support parent inclusivity with automatic translation

Benefits

• Broadcast messages once across app, email, SMS, minimising duplication
• Send unlimited secure emails, accelerate announcements to targeted groups
• Enable two‑way messaging, resolve absences quickly and reduce phone calls
• Use templates and merge tags, personalise communications at scale effortlessly
• Provide single‑login parent access, consolidate actions and reduce support queries
• Run surveys online, capture responses instantly and download analytics
• Trigger reminders automatically, boost completion rates and shorten response cycles
• Translate communications broadly, include multilingual families and expand participation
• Integrate securely with MIS, keep records current without manual updates
• View graphical overviews, understand trends quickly and inform leadership decisions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

578896099033449

Contact

Bid Team
0344 225 1525
Bidteam@iris.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The software is a complementary service alongside the school MIS.
• Cloud deployment model: Public cloud
• Service constraints: School Spider is a fully Cloud based platform with no constraints related to maintenance, support, or specific hardware. It operates through standard web browsers and mobile apps, ensuring compatibility with desktops, tablets, and smartphones without requiring bespoke hardware or on-premise servers. All updates and maintenance are managed centrally in the cloud, guaranteeing high availability and minimal disruption. This design removes complex support requirements and eliminates additional hardware investments, providing schools and trusts with a flexible, scalable, and cost-effective solution. School Spider is simple to deploy and maintain, delivering reliable performance without hardware dependencies or restrictive maintenance obligations.
• System requirements: Web browser

User support

• Email or online ticketing support: Yes
• Support response times: During opening hours (Monday - Friday, 8:30 - 16:30) we aim for a first response to tickets in the following: ; P1 tickets in under an hour, ; P2 tickets in under 2hours, and ; P3 and P4 tickets in under 1 day.; ; We aim to answer chats within 30 seconds.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: School Spider uses HubSpot for web chat support.
• Web chat accessibility testing: No testing by IRIS has been done.
• Onsite support: No
• Support levels: We provide standard technical support which is free of charge and includes logging queries on the ticketing system and chat.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We offer online, remote training for customers.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word documents
  • Online walk throughs, once live
  • Help/resource centre for guidance post launch
• End-of-contract data extraction: Currently, customers can generate reports within product to extract data. Commonly payment data is extracted.
• End-of-contract process: Customers can export all website content, payment records, and engagement data in CSV format.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding documentation (welcome emails, training confirmation, promotional materials) are sent to customers via email. ; ; Once access has been given to the product, customers can obtain promotional materials and support via the Help Centre.; ; Off boarding documentation isn't accessible, however, support and/or renewals team can provide any answers to off boarding questions upon request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: School Spider is fully responsive and designed to work seamlessly on both mobile devices and desktops. Users can access all core features—such as website management, parent communication, and homework tools—via mobile browsers or the dedicated app. On mobile, the interface is optimised for smaller screens with simplified menus and touch-friendly navigation, making it easy for parents and staff to manage tasks on the go. The desktop version provides a wider layout, ideal for handling detailed content updates or managing multiple features simultaneously. Functionality remains consistent across platforms; only the interface adapts to enhance usability for each device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: School Spider provides a service interface. A service interface is the point of interaction between users and the system, allowing access to its features and tools. School Spider’s interface is available via a secure web portal and mobile app, designed for simplicity and accessibility. Users can manage websites, send communications, and handle homework tasks efficiently through this interface. It is responsive and consistent across devices, ensuring parents and schools can interact easily without the need for bespoke hardware or complicated setup.
• Accessibility standards: None or don’t know
• Description of accessibility: The UI meets many of the accessibility standards, but there are some gaps, particularly around keyboard navigation, that need to be addressed to be fully compliant. We are working towards this and expect to be fully compliant during 2026.
• Accessibility testing: We do not work directly with users of assistive technology but do use accessibility tools available in browsers as part of our testing process.
• API: Yes
• What users can and can't do using the API: Customers cannot access as our APIs are not public.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: ParentMail offers several features that schools can tailor to suit their communication, admin, and payment needs. Customisable elements across our key modules include: Customisable Communication Options, Online Form Collection (Customisable Forms), Parents Evening Manager -Customised Booking Setup, IRIS PlusPay - Customisable Payment Options, Automated Admin Tasks (school set rules), and MIS Integration - Custom Data Sync. Customisation can be completed by user admins using the web-based admin interface.

Scaling

• Independence of resources: Elastic Resource Scaling - The platform uses auto-scaling infrastructure in UK-based ISO 27001-certified data centres. Compute and storage resources scale dynamically based on demand, maintaining consistent performance during peak periods.; ; Load Balancing & High Availability - Requests are distributed across multiple servers using load balancing, preventing bottlenecks. High-availability architecture with failover ensures continuity even if one node experiences high load.; ; Performance Monitoring & SLAs - Continuous monitoring of system health and throughput.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can see what functionality they are using, compliance levels for websites and full reporting on usage of payments and messaging.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is encrypted at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Customers can export all website content, payment records, and engagement data in CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data is end-to-end encrypted using TLS 1.2 or higher. Secure authentication mechanisms, including role-based access and strong password policies, ensure only authorised users can access the system. Sensitive information (e.g., credentials, payment data) is never sent in plain text; it is encrypted before transmission. Network traffic is filtered through enterprise-grade firewalls and intrusion detection systems.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Segmented access control, regular access reviews, and 'need to know' restrictions are in place throughout the organisation. Firewalls and firewall rules are in place, and access is logged and actively monitored. All IRIS data servers are located behind a VPN, firewall, and access control.

Availability and resilience

• Guaranteed availability: We do not guarantee any level of uptime, however historical performance is above 99% uptime. All data is backed up nightly, and regular tests are undertaken to ensure that the service can be restored from backups as part of the hosting provider's Disaster Recovery process. Capacity is monitored automatically, and any notable changes are highlighted and reviewed.
• Approach to resilience: Elastic Resource Scaling - The platform uses auto-scaling infrastructure in UK-based ISO 27001-certified data centres. Compute and storage resources scale dynamically based on demand, maintaining consistent performance during peak periods.; ; Load Balancing & High Availability - Requests are distributed across multiple servers using load balancing, preventing bottlenecks. High-availability architecture with failover ensures continuity even if one node experiences high load.; ; Performance Monitoring & SLAs - Continuous monitoring of system health and throughput.
• Outage reporting: Via our customer service portal, in-product if appropriate, or by email and social media if needed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: We authenticate users through secure, standards-based protocols, incorporating multi-factor authentication and token-based access controls to ensure identity verification and protect sensitive data.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled to minimise risk. Users are limited to read‑only access wherever possible, reducing the potential for unauthorised changes. Where elevated privileges are essential for troubleshooting or configuration, these are granted at the lowest possible level and only for the minimum time required. Temporary access is logged and monitored to ensure accountability and compliance. Role‑based access control (RBAC) enforces segregation of duties, while secure authentication protocols and audit trails provide full visibility of administrative actions. These measures collectively safeguard system integrity and protect sensitive data across all management and support environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Connections to machines containing PII are only authorised from the corporate VPN. This VPN requires an email, password, and MFA (Multi-Factor Authentication) to access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We comply with PCI, GDPR, Microsoft SDL and Cyber Essentials.
• Information security policies and processes: IRIS has a policy in place for the acceptable use of email, instant messaging, and other electronic communications. No PII is permitted to be shared via email and can only be shared using the customer case management platform.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are tracked and monitored throughout the development and release cycle using project and issue management tools. Every component undergoes unit testing, manual testing, and release testing before deployment. Regular automated penetration tests are performed on test environments containing release code prior to production release. All changes follow a formal process including scoping, specification, implementation, regression testing, and approval before release. This structured approach ensures traceability, quality assurance, and security compliance at every stage of the development lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In addition to our development procedures, the application is automatically penetration tested using software penetration testing tools at each major release. It is also penetration tested annually using a CREST accredited security company.; ; Our hosting environment is penetration tested on a monthly basis.; ; Patches are generally deployed immediately after they are approved for release, or as soon as practicable (after they are approved for release) in other cases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Capacity is monitored automatically. Firewall access is logged and actively monitored. System administrator and system operator activities are logged, and the logs are protected and regularly reviewed.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is formally outlined in our Information Security policy. Users are instructed to report any actual or suspected incidents to the internal service desk, where each case is reviewed by a member of the information security team. All reports, whether via phone, email, or live chat, are logged and tracked through to resolution.; ; Incidents are managed or escalated to the appropriate level of authority, up to and including board level when necessary. For major incidents, a detailed incident report is produced. For minor issues or cases found not to be incidents, direct feedback is provided to users.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: Sunday 13 October 2024
• What the ISO/IEC 27001 doesn’t cover: Some regions where ISO is not the prevalent standard, for example North America, are not covered by our ISO Certifications and in those regions we have other assurance frameworks like SOC1 and SOC2.; ; Our Every HR is not actively ISO 27001 compliant but is working towards.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bsi
• ISO 9001 accreditation date: Tuesday 21 January 2025
• What the ISO 9001 doesn’t cover: Some regions where ISO is not the prevalent standard, for example ; ; North America, are not covered by our ISO Certifications and in those regions we have other assurance frameworks like SOC1 and SOC2.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Foregenix Ltd
• PCI DSS accreditation date: Friday 4 April 2025
• What the PCI DSS doesn’t cover: Only our PayPlus environment is covered by our PCI certification. No sensitive payment card information is processed or stored in any IRIS environment and all processing activities are outsourced.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2896d6f0-b1c8-4f71-8256-596356f682e0
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidteam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.