Solution Performance Group Ltd

Cyber Security & SOC Services

SPG CloudOps delivers a managed Security Operations Centre (SOC) that monitors networks, infrastructures, and critical services. Our real-time monitoring of the Security Information & Event Management (SIEM) system enables swift identification of potential threats, incorporated with our MDR and XDR capabilities.

Features

• Incident prevention, detection, response and reporting through 24/7 SOC
• Cloud SIEM, threat Intelligence, log management, security analytics options
• Metadata Traffic Analytics
• Centralised incident management providing integrated business context through data gathered
• SOC measurement and reporting with KPIs, dashboards and automated reports
• Cloud environment protection and compliance
• Malware protection, MDR and XDR
• SIEM, NOC and SOC
• 24x7x365 security information and event management from highly trained team

Benefits

• Detect attacks in real time from the whole IT infrastructure
• 24/7 or 9x5 security monitoring and alerting, with on-site presence
• Alerting, analysis, escalation, and automated response
• Infrastructure and security landscape mapping
• ISO27001 and ITIL aligned, compatible service
• Service Reporting and Periodic Reviews driving continual service improvement
• Identity process mapping and analysis.
• Analysis and assurance of TCO, ROI and TCV

£450.00 to £1,600.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579181770787529

Contact

The Solution Performance Group Team
0191 4957490
hello@thinkspg.com

Planning

• Planning service: Yes
• How the planning service works: SPG can bring our wealth of experience to bear in any cloud hosting or cloud software implementation, and will run a series of workshops to ensure that plans are constructed accurately and that the implementation will be performed successfully. First, we will hold a kick-off meeting to ensure that objectives, scope, business and operational requirements are being captured and used to form the basis of any success criteria. We will then move into discovering and planning the connectivity, data, security and business requirement specifics that will inform the overarching plan. Success criteria will then be finalised and RAID captured in a tried and trusted format for ease of tracking. Our Architecture team will create a holistic and deliverable solution which, combined with the inputs above will result in an implementation plan that is heavily weighted towards success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training for all cloud software solutions in the SPG portfolio.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SPG best of breed tooling provides buyers with tried and trusted migration solutions that negate risk and increase migration velocity. We perform auto discovery of existing infrastructure and use historic usage analysis to understand buyer needs. We deliver a simple and scalable multi-cloud management solution that includes self-service resource provisioning, application automation and orchestration. By providing a view of workloads (virtual machines, containers, multi-tier apps) and data across 18 public and private clouds including Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform (GCP), OpenStack, Microsoft Hyper-V and VMware vSphere, the migration process can be road-tested and simulated prior to any real-world production systems being moved. This unique approach completely de-risks migration and offers a full roll-back capability that can be invoked in the unlikely event of operational issues.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All SPG services are quality assured and rigorously tested in accordance with the processes and procedures of our ISO 9001 Quality Accreditation.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: SPG provides support for all of the hosting and software services in our portfolio.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs are contained within our service description documentation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The support levels and costs for this service are contained within our service description and pricing documentation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Multiple Organisations' dependent on client requirements.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ATLAS Certification Ltd
• ISO/IEC 27001 accreditation date: 04/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As part of a multi-disciplined consultancy and services business, we are looking at innovative ways of doing what we can to champion sustainability across all of our projects and services. For example, our security solutions are designed to use best-of-breed technologies which are managed remotely reducing the number of staff required, meaning less journeys to the office, less carbon emissions and less energy usage.

Pricing

• Price: £450.00 to £1,600.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.