SMART TRANSPORT HUB LTD

Smart Lenz

Cloud-based software to store, manage, analyse and report on various traffic and transportation datasets including integration of existing third party vendor APIs. Computer vision based machine learning AI for automatic live data to help clients interrogate data and understand change in data trends over time.

Features

• Real-time data analytics
• Integrate with multiple APIs
• Data analytics and visualisations
• Highly customisable
• High level and detailed automated custom reporting features
• Sophisticated use of AI and Machine Learning
• Innovative predictive modelling features
• Multi tenant and role based access
• Historical data storage and querying

Benefits

• Visualise change
• Fully GDPR Compliant
• Single dashboard allows data extrapolation and integration from different sources
• Central hub for all data
• Access to instant information used for reporting and decision making
• Cost benefit of utilising existing vendor services/devices
• Innovation through continual development
• Dataset comparison module
• Gather insight about traffic and environmental datasets
• Convert raw data into meaningful information for stakeholders in real-time

£7,995 to £15,995 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@smartransport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579220759740843

Contact

Christian Constantinides
07506739326
info@smartransport.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Broadband internet connection
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: High - 3 hours; Medium - 48 hours; Low - 7 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We are currently in a testing environment with clients and fully utilising it for our website
• Onsite support: Onsite support
• Support levels: Dedicated project manager and technical officer. there will also be a devops team to monitor and manage the cloud.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are provided with their login details and a manual on how to use the system and its features. Both on-site and virtual training is provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Through their technical lead. A data dump will be provided in either CSV or any other machine readable format.
• End-of-contract process: Access to all data captured and managed during the term contract period will be accessible for a period of 30 days following contract expiration.; ; Any further access requirements will be at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The screen is auto optimised for mobile and tablet views
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can get and send data through APIs. ; Authenticated APIs are used to get, push data and queries.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can build custom report and data analytics/visualisations. ; New features can be added based on the clients requirements. This may be subject to additional cost.

Scaling

• Independence of resources: We use auto-scaling features of AWS which ensures that the resources are assigned when demand increases.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be saved as pdf, csv or xls.; Data visualisation can be saved as png.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • XLS
  • PNG
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs are in place with all users and the level of availability is 97%.
• Approach to resilience: This is available on request.
• Outage reporting: Through email alerts (SMS alerts can be provided at an additional cost)

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All pages on the application have role based access. Users will have privileges based on the ACL.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 3 May 2023
• What the ISO/IEC 27001 doesn’t cover: Covers the entire company
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have full ISO 27001:2013 certification (certificate number 244882) and cyber essentials plus. We have an appointed CISO to ensure security policies and procedures are followed. We conduct process analysis, risk analysis, and change managements at regular interval. The CISO reports to ISMS Committee which includes CIO and Senior Management. Policies and controls are in place to check Physical access, System access, Data access, Data backups, Data Handling & Retention Controls, Personnel Security controls, etc.,; ; We have ISO 9001:2015 certification (242378) in place also.; ; We are currently in the process of completing ISO 14001 and have successfully completed stage 1 of the audit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Below is the change management process:; ; Change Initiator } Change Request } Change Classification } Change Authorisation } Change Development } Release Management } Change Review
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is an ongoing internal process where we run a scan across host/ network, endpoints, workloads, and systems, and appropriate actions are taken based on report findings. We also carry out a vulnerability assessment - one-time evaluation of a host or network through third party vendor.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We audit electronic logs (network logs related to firewall, etc., server logs, device logs) regularly for indications of any unauthorised security-related activities which have been attempted or performed on the system or application. Based on the audit, we will generate incident report and necessary preventative measures are taken immediately. Based on the severity of the incident, the tickets will be closed between 2 to 24 hours.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management process ensures that IT service disruptions are restored with minimum/ no disruption to business activities. All incidents are logged immediately upon disruption and either incident/ service request ticket will be created. Then incidents are categorized as Critical, High, Medium and Low and prioritised in the same categories. The incidents are routed to technical team which is then broken down into sub-activities or action steps as part of resolution process. All service requests will be addressed within acceptable time or SLA. Post resolution, tickets are marked as closed and moved to Post-incident review for record/ knowledge purpose.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Smart Transport Hub is dedicated to reducing our environmental footprint and fighting climate change through pragmatic and effective measures across various facets of our operations. This commitment includes sustainable sourcing, energy efficiency, single-use plastics reduction, carbon minimisation and transportation efficiency.; ; 1. Sustainable Sourcing and Resource Management: STH prioritises responsible sourcing practices to minimise environmental impact. We support suppliers with robust environmental policies, promote recycling, and seek waste minimisation opportunities.; ; 2. Energy Efficiency: Our commitment to energy efficiency involves practical measures aimed at reducing our overall energy consumption and environmental impact. STH will invest in energy-efficient technologies, such as energy-efficient equipment and smart energy management systems. Additionally, we will explore the incorporation of renewable energy sources where feasible, aligning our operations with the principles of sustainable energy consumption.; ; 3. Elimination of Single-Use Plastics: STH is actively reducing and eliminating single-use plastics through a phased approach. We've installed water refill stations and provided eco-water bottles to staff. Our strategies include developing clear policies, promoting reusable items, conducting audits, and replacing plastics with biodegradable alternatives.; ; 4. Carbon Reduction: We prioritise carbon reduction initiatives by optimising transportation routes, using eco-friendly vehicles, and exploring carbon offset programmes. Continuous monitoring ensures transparency and accountability in reducing greenhouse gas emissions.; ; 5. Transportation Efficiency: STH adopts measures like route optimisation and supporting public transport to minimise transportation-related emissions. We're implementing a bike purchase reward programme to promote sustainable commuting to and from work.; ; These efforts aim to contribute positively to the environment while aligning with our commitment to sustainability and responsible business practices.

  Tackling economic inequality

  Smart Transport Hub is committed to addressing long-term unemployment challenges through collaboration on the opportunities which will come from this framework. These opportunities will allow STH to create further job opportunities and training programmes that address the needs of individuals facing extended periods of unemployment. This effort involves partnerships with local educational institutions and training centres to develop skill development initiatives tailored to the demands of the transport and technology sectors.; ; STH operates an annual apprenticeship programme, bringing on board 1-2 new apprentices each year, especially when successful in securing contracts through this framework. This commitment not only addresses the demand for skilled workers but also provides a platform for individuals to learn and contribute meaningfully to projects. Additionally, STH has successfully transitioned interns into permanent staff positions, demonstrating the effectiveness of such programmes in nurturing talent and career growth.; ; The internship opportunities offered by STH serve as pathways for skilled individuals to transition into permanent roles, addressing unemployment among recent graduates and long-term job seekers. STH also plans to engage the community through job fairs and recruitment events, collaborating with partners to connect directly with local talent and offer mentorship programmes for those seeking to re-enter the workforce.; ; Furthermore, STH supports local SMEs by engaging them in the supply chain, offering support and mentorship programmes for growth, and ensuring prompt payments to support their cash flow. This commitment to supporting the local economy aligns with STH's values of tackling economic inequality, evidenced by the prioritisation of local suppliers.

  Wellbeing

  Smart Transport Hub is committed to promoting health and wellbeing among our contract workforce through various initiatives that prioritise physical and mental health. One of the key benefits we offer to our staff is a complimentary gym membership, ensuring access to fitness facilities that support regular physical exercise. This initiative encourages employees to prioritise their health and incorporate physical activity into their routines, contributing to improved overall wellbeing.; ; In addition to providing gym memberships, STH organises an annual sports day event for our staff. This event not only increases team bonding but also encourages participation in various sports and physical activities. It serves as a fun and engaging way for employees to stay active, promoting a healthy lifestyle and positive work-life balance.; ; Furthermore, STH is actively exploring the organisation of an annual football charity event involving our clients. This event aims to bring together stakeholders from different sectors in a friendly and competitive setting while raising awareness and funds for charitable causes. Engaging in such activities not only supports physical health through sports participation but also promotes community involvement and social interaction, which are essential for overall wellbeing.; ; Beyond these specific initiatives, STH is committed to influencing our staff, suppliers, customers, and communities positively through the delivery of our contracts. We prioritise practices and policies that support health and wellbeing, recognising the importance of creating a supportive and healthy work environment. This commitment extends to promoting mental health awareness, offering resources and support to employees facing mental health challenges, and creating a culture of inclusivity and empathy. Our flexible working arrangements also contribute significantly to this giving staff the ability to strike a work life balance.; ; By integrating health and wellbeing initiatives into our operations, STH demonstrates our dedication to supporting the wellness of our workforce and broader community.

Pricing

• Price: £7,995 to £15,995 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30 day free trial to the software and data being produced is included.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@smartransport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.