Torchbox Ltd

Information Architecture (IA)

Our information architecture service ensures that digital products are structured to meet user needs and enable them to complete their tasks. We create content that is easier to navigate, search and manage. We research users’ mental models, design sitemaps, validate IAs, produce content models and taxonomies, and design search interfaces.

Features

• Top tasks research
• Card sorting
• Information architecture (IA) and navigation design
• Tree testing and first-click testing
• Defining taxonomies and metadata
• Content modelling
• Information architecture (IA) review
• Search strategy and design

Benefits

• Identify user needs and prioritise the most important user journeys
• Gain insights into users’ thought processes and domain understanding
• Organise and structure information in a clear, accessible way
• Evaluate navigation design
• Ensure users find the content needed to complete their tasks
• Make content easier to navigate, search and manage
• Evaluate how well existing navigation systems are performing
• Ensure your search results meet user needs

£500 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579390258923023

Contact

Paul Vetch
07976297092
business@torchbox.com

Planning

• Planning service: Yes
• How the planning service works: We provide planning
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Wr provide support
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide support
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide QA

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Standard support is offered within UK office hours excluding bank holidays. Customised support packages are available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Vi Slack
• Support levels: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 18th October 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Social Value; ; Fighting climate change; Tackling economic inequality; Equal opportunity; Wellbeing; Fighting climate change; ; As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment

  Tackling economic inequality

  Social Value; ; Fighting climate change; Tackling economic inequality; Equal opportunity; Wellbeing; Fighting climate change; ; As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment

  Equal opportunity

  Social Value; ; Fighting climate change; Tackling economic inequality; Equal opportunity; Wellbeing; Fighting climate change; ; As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment

  Wellbeing

  Social Value; ; Fighting climate change; Tackling economic inequality; Equal opportunity; Wellbeing; Fighting climate change; ; As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.