KIVUE LIMITED

KIVUE PERFORM Project Portfolio Management Platform (PPM Solution)

Perform is a project and portfolio management optimisation (PPM Solution) tool with intuitive user interfaces for anyone to use. Instant access to concise & visual insights on multiple devices anywhere. Perform is a standalone solution or can integrate with other systems providing an engaging front end.

Features

• Real time executive portfolio insights, visual reports and escalations
• Visibility of history for RAG, milestones, project reports etc.
• Meeting ready automated slide formats and visual report templates
• Web & mobile access for executives, optimised for multiple devices
• Automated reports for projects and portfolios with executive dashboards
• The ability to integrate with other systems across the organisation
• Instant option to share escalation alerts with sponsors and stakeholders
• Intuitive user interfaces for data inputting and executive viewer access
• Project prioritsation module to priortise deployment of budgets on projects
• Increased security and user management with Single Sign On

Benefits

• Prioritsed allocation of funds on projects aligned to strategic drivers
• Improve engagement with portfolio information to engage leadership when needed
• Run governance meetings directly on Perform, no PowerPoint and Excel
• Easy access for key stakeholders across multiple devices
• Automated report production to reduce manual time, effort and cost
• Transparency and audit trail of key milestone and report history
• More agile leadership response to escalations, enabling accelerated delivery
• Accessible and easy to use assuring portfolio input completion rates
• Launch in days generating immediate impact and value
• Improved security, instant access and easier user management

£25 to £65 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.taylor@kivue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579595390463099

Contact

Ben Taylor
07809 421110
ben.taylor@kivue.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We have regular maintenance updates but these are usually out of hours and notified in advance. Our out of hours service is from 8:00 to 18:00 Monday to Friday excluding public holidays.
• System requirements:
  • Internet / Network Access
  • Use of approved browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During Support Hours which are 8.30 - 5.30, Monday to Friday, Critical and High Priority issues will be initially responded to within 1 hour of ticket being registered. Minor, Cosmetic or General queries will be answered within 8 hours of ticket being registered
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A Perform licence will include telephone or email support 9 to 5 (UK time), Monday to Friday. Each customer has their own technical Customer Support contact who will handle and process any technical or usage questions. Normally on a phone call. Queries are dealt with in rotation rather than by any form of premium payment. There is a defined escalation process for unresolved queries.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Kivue provide a full and robust training capability using experts in the use and management of Perform. The Kivue team will provide the training either via ‘Train the Trainer’ approach or by doing the training using our own team of experts. Kivue will either deliver training on site or via online platforms to support staff based in disparate locations. ; ; Kivue Perform is extremely intuitive and is not hard to learn but during the initial period of mobilisation of and familiarisation with Perform, Kivue provide access to the Customer Support team as required and will also run ‘Drop In’ clinics to enable users to ask any questions and explore how to get the best out of the platform.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, any relevant customer data can be downloaded as csv files.
• End-of-contract process: Clients can output any reports they require themselves, data can be downloaded as a csv file, or a copy of the sql database can be provided, then the all data is deleted. This is included as part of the service and additonal bespoke requirements can be costed individually.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The output from Kivue Perform is visual and the arrangement of the windows in the various views adjusts to suit the sizer of the screen. In certain views it can be configured to show what is important when viewed on that particular device. Kivue Perform also has a Mobile App - available on iOS and Android.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Kivue Perform is accessed via a standard list of approved browsers. You are taken to a login page. Username and password access is provided as standard, these should be unique per user. Alternatively Single Sign On or Multi Factor Authentication can be provided. Once logged in, you are taken to the user dashboard where the various screens or modules can be accessed.
• Accessibility standards: None or don’t know
• Description of accessibility: • Most graphs and other outputs have a data table or similar which can be read by screen readers. ; • Output is via standard web browsers so will comply with any individual settings; • Output is in colour but can be read in greys and is mainly supported with alphanumeric titles, most include hover hints.; • Programme to incorporate tabbed progression to enable keyboard only entry; • We are very happy to assist with configuration changes to the programme to allow any reports or outputs to be as accessible as possible.
• Accessibility testing: Testing has been undertaken using standard browser tools for reading, zooming and some testing without mouse availability.
• API: Yes
• What users can and can't do using the API: Kivue's APIs are predominantly used for importing uploaded content or pushing content to APIs or data services exposed by our clients perhaps to link in with 3rd party software running at the clients (example Finance system or Enterprise Risk Register).
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Perform configuration can be broken down into 3 areas.; ; 1. User configuration: There are a number of changes the user can make to view relevant information in the desired format. Information can be filtered to show what's needed at the time, then grouped and sorted to give the chosen view. These settings can be saved for re-use with the MyPerform functionality.; ; 2. Client Administrator: The appointed administrator(s) – a customer user team member can make a number of changes ‘system wide’ so that all users would be subject to these changes. Terminology of programme governance (e.g. lifecycles and programme gates) can be configured, as well as the information which is displayed on certain pages like the Programme Strips and Portfolio on a Page Dashboards. Permissions can also be set on the site to control which users can see which individual pages, or which programmes can be seen from the portfolio.; ; 3. Kivue Customer Support: There are a number of fundamental configurations that Kivue Customer Support can setup during the configuration and implementation phase of the instance. Such as the programme reporting calendar, the layouts of the Tabbed Dashboard and Projector Views and building of bespoke forms to capture non-standard information.

Scaling

• Independence of resources: Kivue Perform is a single tenancy database (each customer gets their own database). This allows us to horizontally scale out for heavy users of Perform.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Tab delimited csv file or pdf
• Data export formats:
  • CSV
  • Other
• Other data export formats: .pdf
• Data import formats: Other
• Other data import formats: Data is entered manually

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Perform can generally be expected to be available 24 hours per day, 365 days per year, with the exception of any regular or agreed Scheduled Outages. Perform support will be available throughout Normal Service Hours, defined as 0800 to 1800 (UK Time), Monday to Friday, excluding UK (English) Public Holidays, and excluding any periods of unavailability agreed in advance between Kivue and the customer. . ; ; Periodically, the service may need to be suspended to Perform platform upgrades, release new versions of Perform, or other maintenance activities. These activities are undertaken at our sole discretion, and will generally be performed outside Normal Service Hours to avoid inconvenience to the customer.; ; Such periods of unavailability for Scheduled Outages outside Normal Service Hours will not exceed a total of 3 hours per month, and will be communicated to the customer in advance. Any exceptional requirement that requires the service to be unavailable outside Normal Service Hours for a duration that exceeds this level will be discussed and agreed with the customer in advance, as would any requirement to make the service unavailable within Normal Service Hours.
• Approach to resilience: DataCentre is ISO27001 approved, further details can be supplied on request.
• Outage reporting: The system is monitored 24 hours, 7 days a week for any outages. During office hours any outage is alarmed in the main office, out of hours nominated staff receive calls on outage.; An email is sent internally to key staff and customer facing staff to make them aware of the situation and estimated time to restoration of service – once known. These internal emails continue until service is restored; they will update estimate for full service as well as any updates on causes.; Customer services will contact all ‘main contacts’ at our customers by email, with details on how badly the service is affected, and any other information known such as estimated time for repair / recovery and information on causes. We will then send regular update emails until resolution. Once the system is working normally again, a final email will be sent to confirm that the system is back as usual, and any steps taken to avoid re-occurrence.; Once the outage is resolved, an Incident Report is created. This is normally for internal circulation, but it can be made available on request to main contact at a customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Single Sign On via ADFS Authentication is also possible.
• Access restrictions in management interfaces and support channels: Our solution is based on permissions based access controls. Users and or roles are assigned specific permissions with all changes made on resources logged, as well as all sign ins. We also support SSO and MFA with our clients .
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: 01/02/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our ISO27001 certification encompasses a number of policies. These policies include a variety of checks on employees and sub-contractors, policies governing their activities, both in the office and when working off site. We have policies covering use of remote access, password specification and use, mobile phones and laptops. They also cover the storage of any confidential information whether physical or digital, combined with a clean desk policy and of course, a full set of Health and Safety policies. We have a monthly internal audit to check compliance with these policies and with our stated Business Management System, recommending updates to a management board for implementation. The Management board consists of senior managers and directors. This board sits on a quarterly basis. In addition to the audits we have policies covering any data breaches, any security incidents, together with a comprehensive logging system to capture activity on our system and network. All our internal documents have a security rating applied at the creation level, and our classifications are regularly reviewed and amended if required. Our hosting provider is also ISO27001 – Information Security Management, ISO9001 – Quality Management, ISO22301 Business Continuity Management approved, amongst others, and they are listed on G-Cloud.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: These processes are externally audited on annual basis and form part of our monthly internal audits to check that they are in compliance with ISO27001 and our Business Management System Document.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: These processes are externally audited on annual basis and form part of our monthly internal audits to check that they are in compliance with ISO27001 and our Business Management System Document.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We review access logs to the system daily and would see any access attempts to Perform. Any such data breach would be handled in line with our Data Breach Policy with the relevant senior management involved from the first notification. This policy forms part of our ISO27001 certification review.
• Incident management type: Undisclosed
• Incident management approach: We have an established Incident Management Process for any relevant incident. This involves an investigation and completion of an incident report, which is circulated to senior Management and relevant team members. This forms part of our ISO27001 process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Kivue we have focussed our attention on supporting the fight against climate change both with our core product (Kivue Perform) which offers our customers a platform enabling their people involved in delivery and supporting projects to operate a work from home or hybrid working approach. This reduces the amount of travel and associated carbon footprint. ; ; In our offices we have implemented both a car share system and a waste recycling solution and we have now managed to source 100% of our energy is from renewable energy sources. In addition we are sensitive about social values of our suppliers and our biggest area for energy consumption is via our data centre partner. In 2021 this partner has achieved a 43% reduction in electricity usage, 69% reduction in company car mileage and a 79% reduction in paper.; ; As part of our annual reviews and briefings to our staff, we have a section allocated to the value and importance to our business and team members of continuing to increase our focus on fighting climate change in the way we work and the way we think every day. ; ; As part of our focus on social values and working towards a net zero position, we are currently working to obtain ISO14001 certification. As part of this certification we are putting in place a process for evaluating our supply chain’s commitment to fighting climate change and a selection process for evaluating and selecting suppliers with a focus on their commitment to fighting climate change.

  Covid-19 recovery

  As we started to emerge back to a semblance of normality from the first 18 months of the Covid 19 pandemic we were very aware of and sensitive to the potential impacts on our employees of returning to a more ‘normal’ working scenario. We held daily briefings to all our employees throughout the pandemic and slightly changes the emphasis as we started to return to work. We made sure there was as much flexibility as we could for all of our team to come back to our offices when they felt comfortable to and to not feel compelled to come back if they weren’t feeling comfortable.; As an organisation our core product suits a working from home scenario and so we were less financially impacted than some and we created additional opportunities to recruit both an intern and also 4 people coming out of education and getting into the workplace for the first time.

  Tackling economic inequality

  Over the last few years we have increased our focus on delivering a range of project, programme, portfolio and PMO services. This has enabled us to develop more opportunities to grow our supply chain of small businesses and sole traders who we can offer opportunities of work to support the delivery of our managed services.; ; We have also initiated and invested in an initiative to offer our core product to be resold by a new network of SME resellers, offering them new revenue streams and new opportunities to employ more people.; ; Our software product Perform can be used by anyone, irrespective of race, creed, ethnicity, colour or ability. Kivue have a strong ED&I approach and we pride ourselves on our diversity ; At Kivue we offer Intern paid employment contracts with a range of projects to be delivered over a 3 month period to offer experience in the workplace, a diversity of functional immersion for the intern and remuneration for their work. We also offer places to school leavers as well as university graduates. ; ; As an organisation we are fully aligned with are committed to practicing and have the evdince to support our activities to achieving the core principles in the work place of:; • satisfaction.; • fair pay.; • participation and progression.; • well-being, safety and security.; • voice and autonomy.

  Equal opportunity

  We have now been operating for 10 years and have built and continue to build a supply chain which includes a range of large, SMEs and sole traders. This balance gives us a combination of diversity, thought leadership and healthy competition as well as offering smaller businesses and individuals opportunities in the workplace.; We develop our relationships with our supply chain by adopting open, honest, fair and regular communication and supplier governance to help them be successful and open new opportunities for them and our business.; We ourselves are a small business with 20 employees but we pride ourselves that we have built and continue to build a team with people from a wide range of backgrounds, ethnicity, colour and abilities. Both of the Founders are involved in the recruitment for each new employee and are committed to continuing our policy of diversity.; We are committed to organisational learning and development of both our company and the individuals who work with us, both employees and suppliers. We manage an appraisal scheme which gives the opportunity for two way feedback and is a platform for our employees to raise both concerns and areas they would like to focus on in their own personal development.

  Wellbeing

  Kivue is becoming more committed and engaged with initiatives that promote wellbeing in the communities with work with. During the pandemic, our PPM software platform (Kivue Perform) was a key enabler for people who run projects, programmes, portfolios and PMOs to work effectively from home. As we come out the pandemic Kivue Perform continues to enable people to enjoy a better work life balance by giving them the option of working from home or working in the office with no negative impact on the ability to do the job well.; Kivue has moved offices to a green space in Reading that is surrounded by nature and green areas giving immediate access to a space for the people working with us to get away from stresses and strains of working life. Our offices are in Green Park, Reading where there is a full schedule of community events which we encourage all of our employees to take time to participate in. ; ; We are also setting up a community based forum in Green Park for people within the community who are involved in project and portfolio management. This is a non-commercial community forum for people who have an interest in projects to come along and share knowledge, experiences and challenges in a safe and learning environment.; ; As an employer Kivue promotes a healthy work/ life balance by offering all our employees and our supply chain the option of working from home where possible. ; ; Kivue is initiating a number of initiatives in the communities of our customers whereby we are offering to run learning forums for the vulnerable in partnership with our customers and committing resource based on customer spend to support some training and development of more vulnerable people to open opportunities to get into the workplace and support better health and welfare.

Pricing

• Price: £25 to £65 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: • Option 1: Demo (no cost) ; A full online or on site demonstration of Perform ; • Option 2: Data Build (no cost) ; We create your own instance of Perform for 10 days to load up some of your portfolio so you can explore how it will work in your environment
• Link to free trial: https://www.kivue.co.uk/contact.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.taylor@kivue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.