Equine Register Ltd

National/Central Canine and Feline Database

The National/Central Canine and Feline database enables the recording of microchips, identification and ownership information. This service provides a real-time picture of the canine and feline population in the UK. The data can be used to support disease control, traceability and movements, animal welfare, enforcement and protect against criminal activities.

Features

• Real time data updates
• Single unified database
• Accessible from multiple devices
• Controlled user group access
• Available 24/7 at a minimum of 99% availability
• Offline caching
• Comprehensive standard and ad hoc reporting
• Interoperable with other systems

Benefits

• Supports compliance with UK legislation
• Provides real time data on canine and feline population
• Supports traceability and monitoring of canine and feline movements
• Provides information to support animal welfare
• Supports management and investigation of criminal activity
• Provides details of microchips
• Supports data insights

£10,000 to £100,000 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie.palmer@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579730064149323

Contact

Stephanie Palmer
03330 100145
stephanie.palmer@equineregister.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Interoperable with Equine Register Services including; National Canine and Feline Identity Checker, Animal Traceability Services, API Services, Border Enforcement, Digital High Health Certificates, Transporter App, Vet App etc.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Accessible through any web browser (desktop or mobile)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Queries from clients are responded to within 45 minutes of receipt. Queries from others are responded to within 2 hours of receipt. Issues are resolved within given service levels depending on severity of issue and profile of the user raising the issue. Acknowledgements and responses are managed between 10am - 4pm Monday to Friday excluding bank holidays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Various tools and scanners are used to ensure compliance.
• Onsite support: No
• Support levels: Support is managed by email and/or phone to registered users of the service. Support tickets are raised and prioritised based on the severity of the issue. ; A technical account manager is allocated to the client.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will provide documentation, training and live support throughout the onboarding process for users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Equine Register will extract the data in XML format and send securely online to the client.
• End-of-contract process: The data extract in XML format and transmittance of the data is included in the price.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop services are functionally identical whether accessed via the app or via the responsive website.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: All services can be accessed through common browsers and conforms to GDS style, components and patterns. The service interface allows admin access to administer various features. The service interface is configurable to user profile and user permissions.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Various tools and scanners are used to ensure compliance.
• API: Yes
• What users can and can't do using the API: The API allows permitted user organisations to add new records and amend existing records on the database. Permitted users cannot access any other functionality using the API. Equine Register's technical team will work with the organisation to ensure that any API calls are set up correctly.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Equine Register will work with customers to customise the front end of the applications (iOS, Android and Web), the workflow, the look and feel of the screens and of the final documentation, and the final integration with their electronic database. All customisation is carried out by Equine Register's technical team, supported by a defined Statement of Work.

Scaling

• Independence of resources: Equine Register's services are all designed to scale automatically to ensure quality if service for all users. This is achieved by using a number of load balancers, scalable resources and multiple failover and availability designs.

Analytics

• Service usage metrics: Yes
• Metrics types: Uptime. Volume of transactions, user performance data including number of times have used the system in a period, number of records added, duplicate or incomplete records. Response times for technical service requests etc.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The data is extracted by Equine Register and sent through secure digital channel to the client.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service available 24/7 at a minimum of 99% availability excluding planned outages.
• Approach to resilience: Information is available upon request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to the service is restricted to defined list of users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: All Equine Register's services and applications are compliant to ISO 27001:2013 and Cyber Essentials.
• Information security policies and processes: Policies are approved by the executive team and embedded in staff contracts, objectives and training.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are assessed for potential security impact as part of our change request process. The testing cycle contains a set of security tests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and suppliers and specialist databases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises using a combination of system controls, processes and tests carried out by independent companies. When a potential compromise is identified, a remediation plan is created and actioned. The resolution time varies according to the complexity of the compromise. The resolution is monitored at the highest level within the company.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a defined incident reporting process which covers every component of the services. We perform root cause analysis on every incident that interrupts service. Users can report issues by phone, email to the support desk. Incident reports are provided to the client in the form of a PDF with follow up communications as required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise our need to help fight climate change. We have introduced hybrid working which significantly reduces the travel of our employees and has significantly reduced our use of electricity and heating in the office. The leased office premises operate a green energy policy and actively encourages the recycling of waste. We aim to use recycled products as much as we can in the office.

  Covid-19 recovery

  We recognise the impact and concerns of our workforce as a result of Covid. We have taken measures; ; • For those most vulnerable, we have identified those individuals and/or their family members who are at risk to allow them to change their place of work to home if they choose to do so; • To help physical and mental health of our employees, we have introduced hybrid working for all employees to allow them to work from home and only come to the office if required or if they wish to ; • To manage cross contamination, we have maintained the position of social distancing in the office and a policy of work from home if someone has signs of any illness; • We are constantly reviewing our policies to ensure that we are taking the most appropriate measures to protect our staff and the business.

  Tackling economic inequality

  We recognise that the digital technology sector is a high growth area. As a business we are experiencing significant rapid growth. Attracting and retaining the right staff is key for us. We also recognise the value of growing our own talent. As such this year we have introduced a pilot to help individual’s to re-skill in our sector and are actively talking with local education, community groups and the DIT on how we can do more.

  Equal opportunity

  We operate an equal opportunities policy and do not prejudice against disabled or minority groups. Our office working policy and work environment and our pilot to re-skill individuals supports our aim to offer equal opportunities to all.

  Wellbeing

  The physical and mental well-being of our staff is important to us. We have introduced this year a range of employee benefits paid for by the company that provides access to private medical health and other health services for both the employee and their families. This includes mental health support lines. ; We have also increased the minimum holiday entitlement, given every member of staff an additional day’s holiday for their birthday and introduced a flexible holiday policy to allow staff to add or reduce their holiday allocation to suit their personal needs.

Pricing

• Price: £10,000 to £100,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie.palmer@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.