CDW Limited

CDW Mimecast Cybergraph

Mimecast CyberGraph utilizes artificial intelligence (AI) to protect from the most evasive and hard-to-detect email threats, limiting attacker reconnaissance and mitigating human error.

Features

• AI-powered email tracker prevention.
• Identity Graph technology powered by machine learning.
• AI-powered contextual warning banners in suspicious emails.

Benefits

• disarms email trackers, halting inadvertent information disclosure.
• Detects anomalous behaviors.
• Empower users at risk.

£11.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

579843382127455

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Any application enabled compatible with SMTP routing.
• Cloud deployment model: Private cloud
• Service constraints: Please refer to Mimcaster Central for further information:
• System requirements: A corporate, SMTP-based email system.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This would be dependent on the Support Package chosen. Further details can be provided on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents which can be provided on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Email Tracker prevention technology within Cybergraph provides the ability to export logs to CSV format.
• End-of-contract process: All features and benefits of the service cease to be available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: User management
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications and disclaimers, authentication requirements options.

Scaling

• Independence of resources: Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

• Service usage metrics: Yes
• Metrics types: CyberGraph Dashboards provide data on:; ; - Dynamic Banners ; - Trackers ; - Activity Log
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The Email Tracker prevention technology within Cybergraph provides the ability to export logs to CSV format.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No other formats.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All customer data is independently encrypted and Mimecast operates with least priviledge model.

Availability and resilience

• Guaranteed availability: Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf; ; Email Delivery Credit Fee; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
• Approach to resilience: This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Public Dashboard / Website announcements; ; Emails; ; Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 7/12/23
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/9/
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type I and Type II, ISO 27018
  • ISO 22301, full details here:
  • https://www.mimecast.com/company/mimecast-trust-center/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads our business resilience and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  " At Mimecast, we are committed to environmental resilience and have taken significant steps to reduce and offset our collective footprint.; ; We've installed solar arrays at multiple office locations, use 100% renewable energy to power many of our data centers and offices, and eliminated all single-use paper and plastic in our office kitchens. We've also created incentives for green commuting such as efficient vehicle charging stations and parking.; ; Starting in 2021, Mimecast conduced a full materiality assessment and procured renewable energy credits to offset our entire operational footprint (Scope 1 & 2 emissions) with third-party certified renewable energy certificates (RECs) and carbon offsets. As part of our offset efforts, Mimecast has invested in RECs and offsets associated with a reforestation project in Uchindile and Mapanda, Tanzania. By supporting the replanting of these forests that were decimated by wildfires, Mimecast is committed to offsetting its carbon footprint while helping to restore a vital ecosystem in the southern portion of Tanzania.; ; We recognize that we can't solve our planet's problems alone, but we can and will do our part while setting an example for others.; ; Additional information is available in Mimecast’s ESG report and on our Corporate and Social Responsibility page: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/; ; https://www.mimecast.com/company/corporate-social-responsibility/"

  Tackling economic inequality

  "Mimecast is committed to supporting the communities in which we work and live. Through corporate donations, employee gift matching, and volunteerism, we strive to expand our impact alongside our business. Community resilience strengthens our own resilience, and we look forward to embedding citizenship further into our business processes. Our charitable partnerships align with two key areas of focus for Mimecast: Workforce development for underrepresented communities and the resilience of underserved communities. We are proud of the multi-year nature of many of our partnerships as we deepen our community impact.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

  Equal opportunity

  "As a global company, we believe our success rests in the diverse nature of our business and our ability to connect with our employees, customers, and clients from all walks of life. We believe our ability to scale and grow relies in part on our efforts to attract and retain diverse talent. Since launching our DEI strategy in FY2022, we have invested in efforts to address representation opportunities across our workforce to better reflect our local communities, with a focus on increasing the representation of Women and People of Color (PoC) in our employee base. Representation targets were established, and we continue to measure progress toward these targets.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

  Wellbeing

  "As part of our human capital strategy, Mimecast has invested in a new employee relations role to drive a consistent employee experience that aligns to our core values. This investment strengthens our commitments to both employee wellbeing and DEI.; ; Under the remit of Mimecast’s employee relations lead, employee policies are made easily accessible, undergo a regular review process, and are interpreted in a consistent manner. This is foundational to a comprehensive approach to effectively address workplace issues. Mimecast has positioned employee relations as a center of excellence available to management and employees.; ; Mimecast achieved Great Place to Work recertification the US, UK, South Africa, and Australia. These four key regions encompass a significant majority of our employees. Business leaders, research institutions, and the public all rely on the Great Place to Work® Trust Model© as the definitive standard of what it means to be a great workplace. Their annual research represents more than 12 million employees from thousands of organizations of varying sizes, industries, maturity, and structures in over 90 countries.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

Pricing

• Price: £11.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
• Link to free trial: Details are available on request at: https://www.mimecast.com/company/contact/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.