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WAVENET LIMITED

Azure Site Recovery

Azure Site Recovery ensures business continuity by replicating workloads from a primary site to a secondary location, allowing seamless failover and failback.

Features

  • Simple BCDR Solution: Manage replication, failover, and failback
  • Azure VM Replication: Set up disaster recovery for Azure VMs
  • Workload Replication: Support Azure VMs, Hyper-V, VMware, and physical servers.
  • Cross-Platform Replication: Support Windows, Linux, and other OS
  • Monitoring and Alerts: Receive real-time notifications for status changes.

Benefits

  • Business Continuity: Reliable failover for critical workloads and data.
  • Rapid Recovery: Minimize downtime and resume operations swiftly.
  • Testing Without Impact: Validate recovery plans without disrupting production.
  • Replicate across Azure regions for geographic redundancy.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 8 0 0 0 9 7 2 1 8 8 7 0 2 8

Contact

WAVENET LIMITED Paddy Sheridan-Ruddy
Telephone: 07714737991
Email: publicsector@wavenet.co.uk

About your service

Service categories

IaaS

IaaS Compute

Virtualised x86

  • General purpose

Service scope

Service constraints
Docker Workloads: Azure Site Recovery does not support Docker workloads running on virtual machines. To protect these VMs with Site Recovery, exclude the disks that have Docker installed on them. Ephemeral Disks: Currently, Azure Site Recovery does not support Ephemeral Disks. Persistent MAC Addresses: Azure does not support persistent MAC addresses. Software with MAC-based license models cannot be used for both on-premises to Azure migration or disaster recovery. Trusted Launch – currently, Azure Site Recovery does not support Virtual Machines with Trusted Launch configured.
System requirements
  • Windows Server: Versions 2012, 2012 R2, 2016, 2019, and 2022.
  • Linux: Various distributions such as Ubuntu, CentOS, RHEL and SLES
Cloud deployment model
Public cloud

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Wavenet support - 1 hour response time inside core working hours 9-5 Monday-Friday UK time. Extended hours 8-8 Monday-Friday available with same SLA. Out of Hours support available with 1 hour response for critical issues. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
Support available to third parties
No

Onboarding and offboarding

Getting started
Optional low-level design documentation shared with the client. 'Train the trainer' either on-site or remote. Guidance on customer up-skilling in accordance with the Microsoft Cloud Adoption Framework for Azure (CAF)
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customers are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process
Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1
Documentation accessibility standard
WCAG 2.2 A

Using the service

Web browser interface
Yes
Using the web interface
Azure Management Portal provides ability to configure Azure Management Groups, Policies, Subscriptions, Resource Groups. Deploy and configure Azure resources such as Virtual Machines, Storage Accounts, Virtual Networks, Backup and Recovery services. All access is governed by Role-Based Access Control (RBAC) and Identity and Access Management (IAM) governed by aforementioned Management Groups and Policies, in conjunction with Azure roles and Microsoft Entra ID Conditional Access.
Web interface accessibility standard
WCAG 2.2 AA
Web interface accessibility testing
See https://www.microsoft.com/en-us/accessibility/
API
Yes
What users can and can't do using the API
The Azure REST API serves as a vital interface for developers to interact programmatically with Azure services. This API empowers users to automate tasks, manage resources, and integrate Azure functionalities into custom applications efficiently. With RESTful endpoints, developers can perform a myriad of operations such as provisioning and configuring resources, querying status, accessing metadata, and monitoring performance. The API offers extensive capabilities, enabling users to deploy, scale, and manage services across Azure's diverse ecosystem. Additionally, it provides access to billing information, facilitating cost management and optimization. Security is paramount, and the API supports various authentication methods, including Azure Active Directory (AAD) tokens, ensuring secure access to resources. Its flexibility allows for seamless integration with third-party tools and platforms, enabling developers to build dynamic, agile workflows tailored to their specific needs. Moreover, the API's scalability accommodates diverse use cases, from small-scale applications to enterprise-grade solutions. Overall, the Azure REST API streamlines development processes, enhances productivity, and empowers users to leverage Azure's vast array of services effectively.
API automation tools
  • Terraform
  • Other
Other API automation tools
Bicep
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Any and all options available in the Azure GUI are configurable via CLI, with some additional options, for example deployment of Legacy Azure Networking SKUs may only be accomplished via CLI.

Scaling

Independence of resources
Azure’s robust isolation mechanisms ensure that users remain unaffected by the demands placed by other tenants. Your Azure Files access remains secure and performs consistently, even when other users are heavily utilizing the service
Usage notifications
Yes
Usage reporting
Email
Optimising consumption
Yes
Automatic scaling
Yes

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Replicated items
  • Test failovers
  • Configuration issues
  • Errors
  • Infrastructure
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Azure

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data in Azure is encrypted at rest by default. See: https://learn.microsoft.com/en-us/azure/security/fundamentals/physical-security and https://learn.microsoft.com/en-us/azure/storage/common/storage-service-encryption
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

What’s backed up
Virtual Machines
Backup controls
Azure Site Recovery is controlled from within the Azure Management Portal allowing granular configuration, backup scheduling and failover capability.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team
Backup and recovery
Yes
RPO/RTO
Yes

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Azure virtual networks entirely segregated from Wavenet's network.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Role-Based Access Control (RBAC), Multi-Factor Authentication

Availability and resilience

Guaranteed availability
See Microsoft's Service Level Agreements (SLA) for online services: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
Approach to resilience
Numerous options are available to increase resilience subject to workload and business importance including (but not limited to) distribution of data and compute instances across multiple datacentres or Azure regions, synchronous or asynchronous replication of data for disaster recovery, robust encrypted and immutable backups
Outage reporting
Platform level outages are reported publicly via: https://azure.status.microsoft/en-gb/status. Individual servers/applications are proactively monitored and incidents raised with Wavenet helpdesk to remedy as required.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Conditional Access governs access based on logon location, device used for access and its compliance status.
Access restrictions in management interfaces and support channels
Microsoft Entra ID (Microsoft's cloud-based Identity provider) provides advanced identity management functionality such as Multi-factor authentication, device registration, self-service password management, self-service group management, privileged identity management and role-based access.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Wavenet is an ISO27001 certified company and we adhere to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber security framework, we are audited on this standard annually, Wavenet is also a CE+ certified company.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Wavenet conform to ISO2000
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We conform to and follow the NIST standard and ISO27002
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
Incident management type
Supplier-defined controls
Incident management approach
Wavenet is ISO27001 certified and we follow the playbooks as part of our certification.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Hyper V
How shared infrastructure is kept separate
Logical separation of Azure resources into subscriptions associated with individual client Azure tenants. Access governed by Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA) and Conditional Access.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We leverage Power Purchase Agreements (PPAs) and purchase energy attribute certificates (EACs) to increase our renewable energy coverage.

Pricing

Discount for educational organisations
No
Free trial available
No

Discount

Provide your minimum discount applicable to your baseline prices
1.5%

Formula for calculating price of your services

Formula for calculating price of your services

Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost
The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing
Baseline pricing can be found on the Microsoft Azure calculator
Baseline Pricing - Web link
https://azure.microsoft.com/en-gb/pricing/
-
Minimum Discounting
1.5%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Additional sources of cost from the supplied baseline pricing may include Wavenet supplied elements such as: support, managed services, and bespoke requirements
-
Additional sources of cost reduction
Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

Private Cloud - Formula for calculating price of your services

Total Cost
The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing
Baseline pricing for our Private cloud deployments can be found in our G-Cloud service offerings.
-
Minimum Discounting
1.5%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Additional sources of cost that may affects deployments include fluctuations in vendor pricing or exchange rates.
Other factors include situations where expectations for level of utilisation, capacity or storage have been specified, and these have then been exceeded by the customer.
-
Additional sources of cost reduction
Some services may offer discounts and cost reductions based on sector, or for agreeing to a multi-year contract.

Mandatory certifications

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Upload

Upload

Provided

Organisation 2

Organisation name

Hewlett Packard Enterprise

Website address/upload for organisation

Website address

Website address

https://partnerconnect.hpe.com/partner/wavenet-gb121801474

Organisation 3

Organisation name

Asanti Datacentres Ltd

Website address/upload for organisation

Website address

Website address

https://asanti.com/partners/

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?
Yes
Cyber Essentials Plus certificate Number
6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce

Non-mandatory Standards and certifications

ISO 28000:2022 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.