GOACO GROUP LTD

Location Tracking Service

Our GPS Location Verification Service enables organisations to confirm a user’s geographic location through the GoIdentity dashboard and mobile app. The service supports fraud prevention, safeguarding, and compliance use cases, while prioritising user consent, privacy, and secure UK-based delivery.

Features

• GPS-based location verification through GoIdentity app
• User consent-led location capture
• Location checks managed via GoIdentity dashboard
• Configurable location verification rules
• Real-time location confirmation events
• Privacy-first design with minimal data retention
• UK-hosted and operated service
• Supports fraud prevention and safeguarding use cases
• Integrated with GoIdentity identity verification journeys

Benefits

• Verify a user’s location at key interaction points
• Reduce fraud and misuse through location assurance
• User-controlled consent and data visibility
• Single dashboard for identity and location checks
• No additional integration required
• UK-based service and support team
• Designed for public sector and regulated environments
• Scalable service aligned with GoIdentity platform

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@goaco.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

580027007949234

Contact

Bid Team
0333 444 07 90
bidteam@goaco.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our Digital Identity Verification Service integrates with and extends existing identity, compliance, and screening services, including Right to Work, Right to Rent, DBS checking, and source-of-funds verification. It complements customer HR, onboarding, compliance, and case-management systems via secure APIs and configurable workflows.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service provides fully flexible 24/7 support, available remotely and on-site by agreement. Service performance and response times are defined by the selected service level. The primary constraint is reliance on customer-selected licensed tools, vendors, and third-party data sources. These dependencies are identified, assessed, and mitigated during service onboarding.
• System requirements:
  • Modern web browser (Chrome, Edge, Safari, Firefox)
  • Internet Connectivity
  • HTTPS/TLS 1.2+ support
  • Email access for notifications
  • API access credentials
  • Mobile device with camera (for mobile users)
  • IOS or Android operating system
  • Secure authentication credentials
  • Role-based user access permissions

User support

• Email or online ticketing support: Yes
• Support response times: Goaco has an SLA matrix based upon an industry standard triage process. Response SLA times start from 30mins within business hours and can be delivered 24/7/365, depending on the service level our customer has chosen. Customers opting for a full managed service (FMS) have 24/7 cover as part of their service. Weekend response times are the same. We do however aim to respond faster than the SLA where possible.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Goaco has undertaken web chat testing with users on behalf of clients.; Level AAA: ; • Use of alternative input devices besides a mouse, provision for low vision users and clear view of the current point-of-focus.; Level AA: ; • Easily identify the point of focus, including Dragging, Pointer Target Spacing and easily accessible Hidden Controls. Users with disabilities can click or select any elements without activating adjacent elements.; Level A:; • Ensure that users with disabilities can find references to content based on printed versions of documents, to enable easier cross-referencing.; • Findable Help: Users can easily find help for carrying out any actions on a website. The help feature is prominently and consistently visible.; • Accessible Authentication: Apart from passwords, accessible, easy-to-use, and secure method to log in and access content.; • Redundant Entry: auto-fill or remove entries, to assist users with cognitive disabilities with form filling.
• Onsite support: Yes
• Support levels: Goaco provides all customers with an ITIL Certified Delivery Manager and aligned Service Desk providing 1st, 2nd, and 3rd Line support. Support is accessed via multiple channels (email, portal etc.) with response performance reported to customers. Each customer will have named resources for their support requirements. Services are provided across our UK offices (with optional nearshore/offshore) during office hours. Out of Hours support is delivered via an on-call rota of named resources. Support Levels and response times are:; ; • Critical (P1): up to 30 mins; • Standard (P2): up to 2hrs; • Low (P3): up to 4 hours; • Request (P4): up to 24hrs; ; We can also develop Business Continuity Plans with customers and provide resources to implement them.; ; Cost is determined by the level of support requested.; ; You will be provided with a Service Delivery Manager and a Technical Lead. Cloud Support Engineers will be part of the Tier 3 and 4 response capability.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Our service is designed to be intuitive and quick to deploy. Customers begin with a structured onboarding process led by Goaco’s delivery team, covering service configuration, user access, and integration options. Clear documentation, configuration guides and API references are provided to support both technical and non-technical users.; Most customers can begin using the service immediately via the web interface, with no local installation required. For organisations integrating via API, sample code, testing environments, and implementation guidance are supplied. Optional training sessions can be delivered remotely or on-site by agreement.; Throughout onboarding, customers are supported by a named point of contact and access to 24/7 support, ensuring a smooth transition into live operation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, customers retain full ownership of their data. Our service, provides secure mechanisms to extract all customer-owned data, including verification records, reports, audit logs, and configuration information.; ; Data can be exported in commonly used, open formats such as CSV or JSON via the platform interface or API. Customers are supported during the extraction process to ensure completeness and data integrity. Exports are provided within agreed timeframes and in line with contractual and regulatory obligations.; ; Following confirmation of successful data extraction, customer data is securely deleted from systems in accordance with data retention policies, GDPR requirements, and industry best practice. Certificates of deletion can be provided on request.
• End-of-contract process: At the end of the contract, Goaco works with the customer to agree timelines for service termination, data extraction, and account closure. The standard contract price includes access to data export tools and reasonable support during offboarding.; ; Any additional services, such as bespoke data formats, extended retention periods, or on-site support, are agreed separately and charged as additional services. Once offboarding is complete, system access is revoked and customer data is securely erased.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is designed primarily for administrators and operational users, providing dashboards, case management, reporting, configuration, and audit functionality. The mobile service focuses on end-user identity verification, optimised for document capture, biometric checks, and guided workflows. Mobile users complete verification tasks using smartphone cameras and NFC where supported, while desktop users manage verification requests and outcomes. Both interfaces share the same underlying platform, security controls, and verification logic, ensuring consistent results across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Our service, provides a clean, intuitive, web-based interface designed to minimise user effort and reduce errors. Administrative users access a secure dashboard to initiate checks, review results, manage users, and export reports. End-users are guided through simple, step-by-step verification journeys with clear instructions and visual prompts. Interfaces are responsive, accessible, and designed for both desktop and mobile use, ensuring a consistent experience across devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: At present, this service follows recognised accessibility best practices and standards, including WCAG 2.1 AA design principles. Interfaces are built using semantic HTML, clear labelling, logical navigation order, and sufficient colour contrast to support screen readers and keyboard navigation.; The platform has been tested internally using common assistive technologies such as screen readers, keyboard-only navigation, and browser accessibility tools to identify and resolve usability issues. Mobile interfaces are designed to work with native accessibility features available on iOS and Android, including voice control, screen readers, and adjustable text sizes.; Formal user testing with external assistive technology users is planned as part of ongoing service improvement. Feedback gathered through customer support and onboarding is reviewed regularly to identify accessibility improvements, which are prioritised within the product roadmap.
• API: Yes
• What users can and can't do using the API: Users can:; • Programmatically create and manage identity verification requests; • Configure verification workflows and document requirements; • Retrieve verification results, audit logs, and reports; • Integrate into existing onboarding or compliance systems; Users can’t:; • Modify core verification logic or security controls; • Bypass mandatory compliance or validation steps; • Access data outside their authorised tenant; • API setup and changes require valid credentials and role-based permissions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our service is delivered on a cloud-based, multi-tenant architecture with logical separation between customers. Resource allocation is monitored and scaled dynamically to ensure individual customer demand does not affect service performance for others. Usage limits and service levels are enforced per customer to maintain consistent performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides operational and compliance metrics including verification volumes, success and failure rates, processing times, user activity, and audit events. Availability, performance, and error metrics are monitored continuously. Customers can access standard reports and export metrics for internal analysis and compliance reporting.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Customers export data through secure, role-based access using the web interface or API. Data is provided in open, machine-readable formats such as CSV and JSON. Exports include verification outcomes, timestamps, and audit information. Transfers are encrypted in transit and logged for audit purposes.
• Data export formats:
  • CSV
  • Other
• Other data export formats: We can support data exports in PDF format
• Data import formats: Other
• Other data import formats: JPEGs, PNGs

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service is delivered on Microsoft Azure and is designed in line with Azure’s standard high-availability and resilience patterns. Goaco guarantees 99.9% service availability for core service components, measured on a monthly basis, excluding planned maintenance.; This availability commitment aligns with Azure platform SLAs for multi-instance, production-grade workloads and equates to a maximum of approximately 43.8 minutes of unplanned downtime per month. The service architecture uses redundant components, load balancing, and automated recovery to minimise service disruption and maintain continuity.; Availability is continuously monitored using Azure-native monitoring and alerting services. In the event that monthly availability falls below the guaranteed 99.9% threshold, customers are entitled to service credits, applied to the next billing period. Service credits are calculated in proportion to the duration and impact of the outage, in accordance with contractual terms.; Planned maintenance activities are scheduled in advance wherever possible and communicated to customers to minimise operational impact. Unplanned incidents are managed through established incident response procedures.; This approach ensures the service delivers a reliable, transparent, and contractually backed level of availability, suitable for public sector and mission-critical use.
• Approach to resilience: Our service is hosted on Microsoft Azure, whose data centres are designed for high resilience, fault tolerance, and availability by default. Services are deployed using Azure regions and Availability Zones, ensuring workloads are distributed across physically separate locations with independent power, cooling, and networking.; Resilience is achieved through redundancy at every layer. Traffic is distributed using Azure load balancing, while auto-scaling ensures capacity adjusts dynamically to demand. Core services and data stores use replication and automated failover to maintain continuity in the event of infrastructure or component failure.; Azure’s continuous health monitoring and self-healing capabilities detect failures in real time and automatically restart or replace unhealthy resources without manual intervention. Backup and disaster recovery mechanisms support defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), which are tested periodically.; Security controls and tenant isolation ensure that issues affecting one customer or workload cannot cascade across the platform. Together, these Azure-native capabilities provide a resilient, enterprise-grade foundation suitable for delivering secure, highly available public sector services.
• Outage reporting: Our service provides clear and timely outage reporting using a multi-channel approach aligned with Azure operational best practice.; Service availability and incidents are communicated through a public service status dashboard, which provides real-time visibility of system health, active incidents, and historical availability information. During a service-impacting event, the dashboard is updated regularly with progress and resolution updates.; For customers requiring automated monitoring,the service exposes status and error information through APIs, allowing integration with customer-side monitoring and alerting tools. This enables organisations to correlate service status with their own operational systems.; Email notifications are issued to nominated customer contacts for significant incidents and planned maintenance. These notifications include details of affected services, severity, expected resolution timelines, and confirmation once service is fully restored. Where appropriate, a post-incident summary is provided outlining root cause and remedial actions taken.; Azure-native monitoring, logging, and alerting services underpin this approach, ensuring rapid detection and accurate reporting of service issues. This transparent reporting model enables customers to remain informed, respond appropriately, and meet their own operational and governance obligations.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC) and least-privilege principles. Administrative access is limited to authorised personnel and protected by strong password policies and secure authentication controls. All access is logged and monitored using Azure-native audit and monitoring services. Customer data is logically segregated to prevent cross-tenant access. Support access is granted on a need-to-know basis, is time-limited where appropriate, and is subject to approval and audit. Secure, encrypted communication channels are used for all support interactions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Goaco operates under a robust Information & Cyber Security Policy aligned with ISO 27001 standards. The framework establishes an Information Security Management System (ISMS) to safeguard confidentiality, integrity, and availability of data. Policies cover access control, teleworking, mobile device security, and compliance monitoring. Regular internal and external audits ensure adherence to ISO 27001 and GDPR requirements, with violations subject to disciplinary action and potential legal consequences. Overall responsibility for information security rests with the business leadership. The Head of Information and Cyber Security owns all security policies, while Heads of Departments enforce compliance within their areas. A dedicated Security Operations Centre (SOC) manages threat detection, incident response, and governance using Microsoft Sentinel and Defender tools.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Goaco’s change management process ensures modifications are controlled, whilst minimising risk. It starts with a change request detailing justification, benefits, risks, dependencies, and approvals, linked to the original incident or service request for full traceability. The Change Advisory Board (CAB) reviews each request, categorises it (Standard, Normal, Emergency), assesses resources, technical steps, and security impacts. Approved changes are implemented by technical teams with monitoring and rollback options. Post-implementation reviews confirm success, verify outcomes, and capture lessons learned. This structured approach safeguards system integrity, data protection, and operational resilience while maintaining clear documentation for audits and continuous improvement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Goaco conducts continuous vulnerability scans using ConnectWise’s threat database, enriched with Microsoft threat intelligence and NCSC feeds. Potential threats are assessed through CVSS v3 scoring and contextual factors such as asset criticality, exploit availability, and current threat landscape. High-risk issues are prioritised by SOC analysts using real-time telemetry. Patches for critical vulnerabilities are deployed promptly during scheduled maintenance windows under ITIL-compliant change control, ensuring minimal disruption and rollback capability. Threat intelligence sources include vendor advisories, public CVEs, and government security guidance. This structured process ensures rapid remediation, traceability, and resilience against evolving cyber threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Goaco uses 24/7 Security Operations Centre (SOC) monitoring with advanced SIEM tools like Microsoft Sentinel to identify potential compromises through real-time log analysis, anomaly detection, and threat intelligence feeds. Alerts are triaged immediately, and suspected incidents trigger predefined response workflows under ITIL and ISO 27001 standards. The Digital Forensics and Incident Response team engages within minutes to contain, eradicate, and recover systems, preserving evidence for investigation. Critical incidents receive priority escalation to senior security leadership. Post-incident reviews ensure lessons learned and continuous improvement. This rapid, structured approach enables Goaco to respond to compromises swiftly and maintain operational resilience.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Goaco follows ITIL-aligned, pre-defined workflows for common events such as service outages, security breaches, and access issues. Users report incidents via the central Service Desk portal, email, or phone, ensuring immediate logging and prioritisation. Each incident is categorised, assigned severity, and linked to related problems or changes for traceability. Automated alerts from monitoring tools also generate tickets for rapid response. Incident reports are provided through structured summaries in the Service Desk system, detailing root cause, resolution steps, and timelines. Post-incident reviews capture lessons learned, driving continuous improvement and compliance with ISO 27001 standards for operational resilience
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our free evaluation tier delivered via a limited-value credit or gift card. This allows customers to perform a small number of identity checks using standard functionality. Advanced features, higher volumes, and enhanced service levels are excluded. The credit is finite, intended solely for evaluation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1.5%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Ltd
• ISO/IEC 27001 accreditation date: Friday 24 February 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Ltd
• ISO 9001 accreditation date: Wednesday 26 October 2022
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D62c9d8d-621e-4327-8c67-793aaf3ba240
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 92df56a8-eee3-415e-babd-98e5a7206f7d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@goaco.com. Tell them what format you need. It will help if you say what assistive technology you use.