SOMERFORD ASSOCIATES LIMITED

Splunk AppDynamics

Splunk AppDynamics delivers cloud-based application and infrastructure performance monitoring, providing real-time visibility across hybrid environments. It offers automated anomaly detection, dynamic baselining, dependency mapping, user-experience analytics, and intelligent root-cause diagnostics. AppDynamics helps organisations optimise infrastructure reliability, ensure service continuity, and proactively resolve issues through unified observability and AI-driven insights.

Features

• Real-time application performance monitoring across hybrid and multi-cloud environments.
• Automated anomaly detection using AI-driven dynamic baselining models.
• End-to-end business transaction tracing with root-cause diagnostics.
• Infrastructure and server monitoring with unified observability dashboards.
• User experience analytics through browser and mobile real-user monitoring.
• Cloud-native service visibility for Kubernetes containers and microservices.
• Dependency mapping showing service, database, and network relationships.
• Custom dashboards and reports for business and technical insights.
• Health rules with proactive, intelligent alerting and remediation triggers.
• API integrations supporting CI/CD pipelines and IT service workflows.

Benefits

• Quickly identify performance issues before they impact end users.
• Reduce downtime through proactive, AI-driven operational insights.
• Accelerate root-cause analysis with real-time dependency mapping.
• Improve user experience with continuous end-to-end monitoring.
• Enhance service reliability across multi-cloud and hybrid environments.
• Optimise resource usage through intelligent performance baselines.
• Strengthen decision-making using business impact analytics.
• Improve team collaboration using unified dashboards and alerts.
• Support faster releases with integrated DevOps and CI/CD insights.
• Increase operational efficiency by automating issue detection.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

580599189294920

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Splunk AppDynamics can operate standalone but also extends other services. It enhances cloud platforms (AWS, Azure, GCP), Kubernetes environments, CI/CD tools, ITSM systems like ServiceNow, collaboration tools such as Slack and Teams, API gateways, and log platforms including Splunk providing unified performance insights and integrated workflows.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Splunk AppDynamics requires supported agents for monitored applications, operating systems and frameworks. Certain features depend on cloud connectivity to the AppDynamics SaaS controller. Scheduled maintenance windows may apply to the SaaS platform, with advance notice provided. On-prem or private-cloud deployments require appropriate infrastructure capacity and database provisioning. Some advanced capabilities, such as Business iQ or Cloud Native Observability integrations, may require additional licensing or configuration. Performance data retention varies by edition. Service availability may depend on third-party cloud providers when monitoring multi-cloud workloads. Custom instrumentation may be required for legacy or unsupported technologies.
• System requirements:
  • Supported AppDynamics agents installed on monitored applications and servers.
  • Network connectivity to AppDynamics SaaS controller endpoints required.
  • Firewall rules allowing outbound HTTPS communication to controller services.
  • Admin access to applications for agent installation and configuration.
  • Compatible operating systems, runtime versions, and application frameworks needed.
  • Supported browser versions for using the AppDynamics web console.
  • Sufficient server resources for agent CPU, memory, and overhead.
  • Database permissions for configuring database monitoring agents.
  • Access to CI/CD or infrastructure tools for integration setup.
  • Kubernetes cluster access for deploying cloud-native monitoring components.

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Splunk AppDynamics can provide free evaluation licences for 30 days trial. We will provide Professional Services to help plan and execute your deployment and offer a full catalogue of training services to support the deployment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online knowledge-base articles
  • In-product guidance documnets
• End-of-contract data extraction: At the end of the contract, users can extract their data from Splunk AppDynamics using built-in export tools. Performance metrics, configuration data, dashboards, and analytics outputs can be downloaded from the web interface or retrieved programmatically through the REST API. Data export formats vary by component and commonly include CSV, JSON, and PDF. Customers are responsible for initiating and completing data extraction before service closure. After the contract ends, any remaining data is deleted according to Splunk’s standard data-retention and security policies. Support is available to advise customers on the extraction process.
• End-of-contract process: At the end of the contract, users retain access to Splunk AppDynamics until the contract expiry date. During this period, customers can export their data using the web interface or REST API. After the contract ends, access is removed and any remaining data is securely deleted in accordance with Splunk’s standard data-retention and security policies. Customers are responsible for completing all data-extraction activities before service closure.; ; Included in the contract price is continued access until the contract end date, standard support for offboarding queries, data export capabilities, and secure deletion of remaining data. Additional costs may apply for extended access beyond expiry, dedicated offboarding support, large-scale data migrations, or professional services. Customers may choose to renew, change licence tiers, or fully exit the service at contract end.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app provides streamlined access to alerts, health status, and key performance dashboards, optimised for smaller screens. It supports push notifications and incident monitoring. However, advanced functions—such as deep diagnostics, instrumentation, configuration, agent management, and detailed analytics—are only available through the desktop web interface. The mobile app is primarily designed for visibility and alerting, not configuration.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Splunk AppDynamics provides a comprehensive REST API that enables users to automate configuration, retrieve metrics, manage alerts, and integrate external systems. Through the API, users can create and modify health rules, dashboards, policies, and alerting configurations. They can query performance data, transaction snapshots, analytics events, and application health status. The API also allows integration with CI/CD pipelines, ITSM systems, monitoring tools, and event-processing platforms.; ; Users cannot perform certain administrative operations—such as licensing changes, controller-level upgrades, or internal SaaS platform configuration—through the API. Setup requires API credentials with appropriate role-based permissions.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Splunk AppDynamics provides extensive customisation options to align monitoring with each organisation’s applications, infrastructure, and business needs. Users can customise dashboards, alerts, health rules, business transactions, service flows, and analytics queries. They can create custom dashboards, defining custom metrics, and user-specific layouts. Alert thresholds, policies, and anomaly detection rules can be modified to match operational requirements.; Customisation can be done through the web interface or via the REST API. Permissions are role-based: administrators can configure global settings, dashboards, agents, and policies; power users can customise dashboards, analytics, and alerting; standard users can personalise views and reports.

Scaling

• Independence of resources: Splunk AppDynamics is delivered as a scalable, multi-tenant SaaS platform designed to isolate customer workloads. Each customer’s data, processing, and configurations are logically separated to prevent performance impact from other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Splunk AppDynamics provides detailed service usage metrics including application performance, transaction throughput, response times, error rates, infrastructure health, resource utilisation, user experience, and cloud service telemetry. It also tracks agent status, licence consumption, data ingestion volumes, alert activity, and dependency performance. Customers can view historical trends, baselines, anomalies, and service-impact metrics across applications, servers, containers, and cloud environments.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Splunk AppDynamics

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Splunk AppDynamics protects data at rest through platform-level encryption, strict role-based access controls, segregated tenant environments, and secure key-management practices operated by the hosting cloud provider. Access to stored data is limited to authorised personnel under audited controls, and data is securely deleted when no longer required in accordance with Splunk’s data-handling and security policies.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly from Splunk AppDynamics through the web interface or programmatically via REST APIs. Metrics, dashboards, reports, configurations, and analytics events can be downloaded in formats such as CSV, JSON, and PDF. Users retain full control of export timing, with support available for guidance during offboarding.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats: Other
• Other data import formats:
  • JSON
  • REST API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Splunk AppDynamics provides a commercially backed availability commitment for its SaaS platform. The service is designed for high availability and resilience, with uptime targets published in the customer’s contract or service terms. Availability covers access to the Controller, data-collection services, dashboards, and analytics functions. Planned maintenance windows, scheduled upgrades, and factors outside Splunk’s control—such as customer-side connectivity issues—are excluded from availability calculations.
• Approach to resilience: Splunk AppDynamics SaaS operates on a resilient, cloud-hosted architecture designed for high availability.; Detailed resilience and continuity information is available to customers upon request under Splunk’s standard security and compliance documentation.
• Outage reporting: Splunk AppDynamics reports service outages through multiple channels. A public status dashboard provides real-time and historical availability information for all SaaS components. Customers can subscribe to email alerts for incident notifications, maintenance updates, and service status changes. Additional updates may be delivered through the Splunk Support Portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to AppDynamics management interfaces is controlled through authenticated user accounts, role-based access control (RBAC), and least-privilege permissions. Administrators define granular roles that restrict access to dashboards, configurations, policies.; SAML-based SSO and MFA (via the identity provider) ensure strong authentication.; Support engineers access customer environments only when explicitly granted through controlled processes, audited actions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Splunk AppDynamics follows Splunk’s corporate information security policies, which align with industry standards including ISO 27001, SOC2 controls.; Policies are maintained by Splunk’s Global Security organisation and overseen through formal governance processes.; Compliance is monitored through internal audits, third-party assessments, and continuous control monitoring.; Employees are required to follow security policies through mandatory training, enforced access controls, role-based permissions, and audited operational procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Splunk AppDynamics uses supplier-defined configuration and change-management controls aligned with Splunk’s secure development and operational procedures. All changes follow formal review, testing, and approval processes before deployment. Components are tracked throughout their lifecycle, and changes are assessed for security, performance, and availability impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Splunk AppDynamics follows Splunk’s vulnerability-management programme, which includes regular internal and external vulnerability scanning, threat assessments, and periodic penetration testing by qualified third parties. Identified vulnerabilities are prioritised using industry-standard severity ratings and remediated through controlled patching and secure-release processes. Security updates are applied following Splunk’s change-management procedures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Splunk AppDynamics continuously monitors platform operations using service logs, audit logs, access logs, and automated alerting systems. Security monitoring is handled by Splunk’s global security operations team, using threat detection, anomaly detection, and automated event correlation.
• Incident management type: Supplier-defined controls
• Incident management approach: Splunk AppDynamics supports alerting, health-rule violations, and automated notifications/actions which enable detection of application-level incidents.; It integrates with external incident/ticketing systems (via API or ITSM connectors) to allow formal incident management processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The AppDynamics free trial provides full access to core APM, infrastructure monitoring, dashboards, and analytics features. It includes agent deployment, real-time performance insights, and limited support. Advanced enterprise features, long-term data retention, and custom SLAs are not included. The trial is time-limited to 30 days.
• Link to free trial: https://www.appdynamics.com/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.