ICOTECH GROUP LTD

iCoSign

iCoSign is our Copilot Agent Accelerator, designed to streamline organisational delivery by interpreting processes, providing guided next steps, and ensuring consistent governance. It enhances workflows, supports PMO maturity, and integrates seamlessly across the Microsoft ecosystem to bring intelligent, AI‑enabled assistance to day‑to‑day PMO, Risk and Strategic Management Teams.

Features

• Centralises procurement documentation in one controlled system.
• Tags documents for improved audit and tracking
• Ensures documents are consistently categorised
• Provides structured document‑management workflows
• Prevents delays caused by scattered storage methods
• Improves reporting through organised document metadata
• Enhances compliance via traceable documentation
• Integrates with wider iCoTech accelerator ecosystem
• Connects procurement data to delivery and risk tools
• Supports governance across procurement‑heavy workflows.

Benefits

• Reduces procurement delays through organised documentation.
• Improves audit readiness with structured document tagging.
• Enhances compliance across procurement processes.
• Eliminates data gaps in procurement workflows.
• Increases visibility across contract‑related documents.
• Reduces reliance on inboxes and shared drives.
• Strengthens governance across supplier interactions.
• Supports integrated procurement and delivery oversight.
• Improves reporting accuracy through consistent documentation.
• Adapts as organisational digital maturity grows.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joel.markham@icotechservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

580839844573242

Contact

Joel Markham
07535827929
Joel.markham@icotechservices.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We can integrate our Accelerators into almost any other software solution, using over 1000 connectors that are available to the Power Platform.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The buyers tend to want to use their M365 tenancy, but we can setup a Private Tenancy if required. Furthermore there are a series of licences that will be required for the use of the Power Platform, but most Buyers will probably already be using these services and therefore have these licences in place.
• System requirements:
  • Access to M365 Tenancy
  • Use of Power Platform, and provision of appropriate licences

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We have a 4 hour response time, Monday - Friday 9:00 - 17:00.; The buyer can pay for increased support on a case by case basis if required.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have various levels of support that are configured by the Buyer at the time of purchase. There is no one size fits all approach to the purchase of Support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As part of the purchase of our accelerators we will scope the onboarding wave with you, working out what configuration you need on the initial deployment. Essentially we are trying to build the MVP, or at least digitise the manual processes and systems you already have to a suitable level. At this point we will also build a backlog of changes to be made in the future. Once the commercial process has been completed, we will support the Buyer in downloading the accelerator through AppSource, we will complete the required configuration, then handover to the Buyer through our defined processes for Testing and Implementation. We can help the Buyer with Training, Knowledge sharing and many other elements of the onboarding wave is covered during this period.; ; There are trial environments and other discovery activities that can be completed to help the Buyer understand how the accelerator plus configuration can meet their needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data for this solution is always stored in the customers M365 environment, therefore when the contract ends, there is no requirement for iCoTech to hand over any data to the Buyer, as the Buyer already has it.
• End-of-contract process: Post optimisation contract, at the end of the agreement it simply expires, unless an agreement has been reached to extent it for a further year.; ; As the licence to the accelerator is a one off perpetual licence, there is no need for an ongoing contract with iCoTech.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can engage with iCoTech to purchase our accelerators, and as they has been built on the Power Platform it is fully customisable to meet the needs of the buyer. Through the low code, no code approach, iCoTech can onboard the customer to our accelerators and then continue to configure the product through our iteration services.

Scaling

• Independence of resources: As the platform is in M365, iCoTech cannot guarantee any availability of service. This is between the Buyer and Microsoft to agree.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The data is stored in the Buyers M365 environment, so there is no requirement for users to export their data.; ; The data can be accessed through any other Power Platform solution, e.g Power BI whereby the user can connect Power BI to the Platform Database and create interactive visualisations of the data.; ; The Buyer can also backup their data within M365 if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Power Query
  • Other Power Platform Connectors
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Other Power Platform Connectors

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: The data never goes between iCoTech's network and the Buyers network. The data is always stored in the Buyers M365 Tenancy.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As the platform is in M365, iCoTech cannot guarantee any availability of service. This is between the Buyer and Microsoft to agree.
• Approach to resilience: As the solution is in the Buyers M365, resilience is agreed and committed too between the Buyer and Microsoft. Our solutions are simply an Accelerator in the Power Platform, hosted in the Buyers M365 Tenancy.
• Outage reporting: As the solution is in the Buyers M365, outage reporting is agreed and committed too between the Buyer and Microsoft. Our solutions are simply an Accelerator in the Power Platform, hosted in the Buyers M365 Tenancy.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Microsoft 365 Authentication.; ; The Accelerator is in the M365 Tenancy, Microsoft manage this on behalf of the Buyer.
• Access restrictions in management interfaces and support channels: There are a number of permission roles for the application that are developed.; ; But Access Restrictions are already in place as per the Buyer making use of the Power Platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: ICoTech is Cyber Essentials Plus certified.; ; However:; ; As the solution is in the Buyers M365, security governance is agreed and committed too between the Buyer and Microsoft. Our accelerator is simply an Accelerator in the Power Platform, hosted in the Buyers M365 Tenancy.; ; iCoTech can help and support each buyer in specific security governance requirements if required.
• Information security policies and processes: ICoTech have a number of Information Security Policies and Processes in place for our internal systems and processes.; ; However;; ; As the solution is in the Buyers M365, Information & Security Policy is agreed and committed too between the Buyer and Microsoft. Our accelerator is simply an Accelerator in the Power Platform, hosted in the Buyers M365 Tenancy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As part of our Optimisation Service, The Buyer will have three elements that will be in place to help with Congiruation and Change Management:; 1 - Support - We are on hand to support and make sure the platform is always available.; 2 - Iteration - Changing the solution for the Buyer on a case by case basis as requested.; Each configuration of the solution is documented and goes through strict change control at the appropriate points in iCoTech's methodology.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The Accelerator is in the M365 Tenancy, Microsoft manage this on behalf of the Buyer. Therefore Microsoft put in place solutions to ensure there is appropriate vulnerability managements approaches in place.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The Accelerator is in the M365 Tenancy, Microsoft manage this on behalf of the Buyer. Therefore Microsoft put in place solutions to ensure there is appropriate protective monitoring in place.
• Incident management type: Undisclosed
• Incident management approach: As part of the Optimisation Service, we have a defined process for incidents whereby the customer can request our support in resolving issues etc.; ; We also look at the wider Power Platform Tech Stack to provide early warning if there is a Global Problem across the Tech Stack.; ; We complete monthly reports on the Changes requested, Support Cases raised and Roadmap Issues that may occur.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There is an option for a trail of our accelerator, you're able utilise the application features however, there may be limitations to the Power Bi reporting, and the trial is over a 4-week period.
• Link to free trial: https://icotechservices.co.uk/contact/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 43a4f7b7-cfe4-45f3-85ff-f5efb70c86fc
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 37e54927-6e77-44f0-9aef-2b96849684f4
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Joel.markham@icotechservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.