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Ultima Business Solutions Ltd

Ultima Modern Workspace Consultancy Services

As the world has become more interconnected, so has the requirement to communicate and collaborate on a global scale and within a unified environment, placing the employee at the center of a successful digital workspace. Ultima provide consultancy services around productivity, modern management, workspace security and automation.

Features

  • Delivered by our certified Modern Workspace architects and consultants
  • Strategic and tactical packaged services to drive workspace transformations
  • Backed by straightforward four and eight stage project methodologies
  • Plug in individual services, e.g. data lifecycle and endpoint security
  • Or refresh the entire End User Computing stack
  • Migration activities from Current to a new Target Operating Model
  • Introduce modern management techniques, retaining greater control
  • Improve the end user experience, bolstering employee satisfaction and retention
  • Enhance EUC productivity, security and mobility across your estate

Benefits

  • Advance long-term strategic objectives with a well-defined, measurable roadmap
  • Addresses complexities of evaluating, rationalising and right-sizing your EUC environment
  • Pinpoints inefficiencies and identifies opportunities for improvement
  • Focus on enhancing end user experience to maximise productivity
  • Experience in delivering complex multi-vendor Modern Workspace solutions
  • Enables business growth without being tied to resource/skills constraints
  • De-risk engagements by allowing recognised technology experts to provide support

Pricing

£600 to £1,450 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 0 9 8 4 7 4 2 5 6 4 4 2 5

Contact

Ultima Business Solutions Ltd Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com

Planning

Planning service
Yes
How the planning service works
In addition to transitional architectural design and transformational consultancy services, Ultima maintain a wide range of tactical and strategic advisory services. These are referenced in the Service Definition and include but are not limited to; platform life-cycle services , application delivery life-cycle services, persona and profile management, data life-cycle service, communications and collaboration, service aggregators, adoption and change management, modern provisioning, windows deployment, windows and mobile endpoint management, analytics and reporting, identity and access management, intelligent endpoint security, patch management, data security, robotic process automation, Microsoft workflow automation, and low code apps. In addition, customers can procure Workspace Advisory Services, which is a strategic engagement designed to produce a strategy to modernise your end user computing environment.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
To ensure customers have comprehensive knowledge of their IT estates, Ultima will provide a full knowledge transfer for all solutions and support. This will be either on site or remote (virtual) planning and design workshops and via migration and service transition phases. This will be held for key individuals responsible for disseminating it across the wider IT support team. We recommend customers shadow our team in order to familiarise themselves with the technology and understand what is being delivered and how it is configured and maintained. While we retain ownership of our deliverables and the quality therein, working with staff that will support the environment post-handover, a hands-on approach is a great way of transferring knowledge. Training materials will include but not be limited to: - High and low level designs - Operations Guide for each solution - Administration Guide where appropriate In addition, we are able to recommend paths for staff who wish to attain a specific certification, especially when it comes to new technologies being introduced by this project.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Ultima’s in-house technical Consultancy team are able to provide the experience and processes necessary to deliver an extensive range of on-trend solutions and cloud services, transforming your organisation’s IT infrastructure and delivering efficiencies and cost savings across the board, so that your company can realise its full potential. Our consultants hold top tier partner accreditations from a range of Modern Workspace vendors and can demonstrate extensive design and deployment experience, helping to both expedite and de-risk delivery.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Each solution is tested to ensure its quality, and continually measured against performance via SLAs and KPIs. Acceptance testing is a process to obtain confirmation by a Subject Matter Expert that an application or workload meets mutually agreed requirements. Following a defined test plan/strategy, Senior Users will be required to confirm the success of a service, recommend remediation or ultimately a roll back. Once the business has defined the test scripts to allow users to verify that the application functions as expected on the new platform, UAT can be carried out. Customers need assurance of continual performance, so SLAs and KPIs are agreed and monitored. These will be tailored to each customer's service. That way they can measure what is important to each customer.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Via our IRIS - Mission Critical Support managed service (separately), providing access to our 24x7, UK-based Technical Service Centre, leveraging ServiceNow and LogicMonitor for centralized, cloud-based remote support. Also, Ultima provide a separate service called Cortex, an Intelligent Service Desk solution for end user support.

Service scope

Service constraints
While the scope of the services have been described herein, they are subject to change in line with developments from our Vendors. At the point of enquiry, we will work with your organisation to capture your requirement and ensure that we propose the most appropriate solution - packaged or bespoke - alongside commercials to conduct the work.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
As a consultancy-based engagement, there are no SLAs applicable to this particular service. In order to ensure that key deliverables and specific business outcomes are met, Ultima will draw up a Statement of Works with Client stakeholders, and deliver the project or service in line with a defined plan or schedule of activities, and our performance will be measured accordingly.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Various, including Microsoft, VMware, Check Point, Citrix

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
23/08/2021
What the ISO/IEC 27001 doesn’t cover
The certificate covers all areas relevant to this service.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Fighting climate change

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

Covid-19 recovery

Covid-19 recovery

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

Tackling economic inequality

Tackling economic inequality

Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

Equal opportunity

Equal opportunity

Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

Price
£600 to £1,450 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.