Umbraco Support and Maintenance
Umbraco is one of the world's fastest growing, open source web Content Management Systems (CMS). Brace Digital is one of the UK's leading Umbraco Silver Certified agencies. We offer full migration, support, maintenance and optimisation services through our UK-based team.
Features
- Umbraco architecture, design, build, support, maintenance and training
- Building and supporting simple and complex Umbraco websites
- Experienced with cloud based hosting including Microsoft Azure
- Experienced with CI/auto deployment software
Benefits
- Umbraco Silver Certified Partner
- Rapid response times
- Experience developing with Umbraco for over 10 years
- Our team is highly experienced in carrying out Umbraco upgrades
- Security, page speed, accessibility, SEO and sustainability audits
- Highly experienced in integrating Umbraco with third party systems
- Work with many public sector organisations
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
5 8 1 7 5 2 1 5 8 2 0 1 1 5 9
Contact
BRACE DIGITAL LIMITED
Ben McKean
Telephone: 01244 747573
Email: support@bracedigital.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
-
Upon engagement, we will agree on an SLA with each client.
Our standard offering is:
Level 1 - 4 hrs
Level 2 - 12 hrs
Level 3 - 72 hrs
Level 4 - 7 business days
Support is provided by our UK team based team during the business hours of 09.00am-17.00pm Monday-Friday (excluding bank holidays). An online ticketing system is in place where users can raise tickets 24/7 and add priority levels. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
All support offered is based on an agreed amount of time that our clients wish to purchase each month to adequately support their website. This time is purchased at our standard day rate as detailed in the pricing section of this tender.
At the start of each month, time is pre booked into Brace Digital's studio schedule. This ensures that sufficient resource is allocated and lead times are short. We'll carry out fortnightly calls with our clients to plan in and discuss the work that needs to take place that month. This could be support tickets that have been raised by the client for any bugs or improvements they wish to make, but also we are very proactive in putting forward maintenance work that should be carried out regularly in order for the client's website to remain healthy.
Every client has a dedicated account manager and technical lead who will attend the fortnightly calls to ensure both are aware of the client's needs and priorities.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £750.00 | |
| Solution architect | £750.00 | |
| Senior solution architect | £750.00 | |
| Lead solution architect | £750.00 | |
| Principal solution architect | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £750.00 | |
| Technical architect | £750.00 | |
| Senior technical architect | £750.00 | |
| Lead technical architect | £750.00 | |
| Principal technical architect | £750.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £750.00 | |
| Lead cyber security secure systems architecture and design | £750.00 | |
| Principal cyber security secure systems architecture and design | £750.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £750.00 | |
| Application operations engineer | £750.00 | |
| Senior application operations engineer | £750.00 | |
| Lead application operations engineer | £750.00 | |
| Principal application operations engineer | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £750.00 | |
| IT service manager | £750.00 | |
| Senior IT service manager | £750.00 | |
| Head of IT service management | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £750.00 | |
| Major incident manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £750.00 | |
| Infrastructure engineer | £750.00 | |
| Senior infrastructure engineer | £750.00 | |
| Lead infrastructure engineer | £750.00 | |
| Principal infrastructure engineer | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £750.00 | |
| Infrastructure operations engineer | £750.00 | |
| Senior infrastructure operations engineer | £750.00 | |
| Lead infrastructure operations engineer | £750.00 | |
| Principal infrastructure operations engineer | £750.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £750.00 | |
| Senior business analyst | £750.00 | |
| Lead business analyst | £750.00 | |
| Head of business analysis | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £750.00 | |
| Delivery manager | £750.00 | |
| Senior delivery manager | £750.00 | |
| Head of (Agile) delivery management | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £750.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £750.00 | |
| QAT analyst | £750.00 | |
| Senior QAT analyst | £750.00 | |
| Lead QAT analyst | £750.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £750.00 | |
| Senior DevOps engineer | £750.00 | |
| Senior DevOps engineer - management | £750.00 | |
| Lead DevOps engineer | £750.00 | |
| Lead DevOps engineer - management | £750.00 | |
| Principal DevOps engineer | £750.00 | |
| Principal DevOps engineer - management | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £750.00 | |
| Senior frontend developer | £750.00 | |
| Lead frontend developer | £750.00 | |
| Head of frontend development | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £750.00 | |
| Senior developer | £750.00 | |
| Senior developer - management | £750.00 | |
| Lead developer | £750.00 | |
| Lead developer - management | £750.00 | |
| Principal developer | £750.00 | |
| Principal developer - management | £750.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £750.00 | £750.00 |
| Senior accessibility specialist | £750.00 | £750.00 |
| Head of accessibility | £750.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £750.00 | |
| Senior graphic designer | £750.00 | |
| Lead graphic designer | £750.00 | |
| Head of graphic design | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £750.00 | |
| Senior interaction designer | £750.00 | |
| Lead interaction designer | £750.00 | |
| Head of interaction design | £750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Da4585fa-f8dd-40b9-bc2b-dac2abfd6d3b
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-