ARC-IT BUSINESS SOLUTIONS LTD
Managed Endpoint Total Security
Arc Managed Endpoint Total Security provides fully managed 24×7 monitoring across endpoints, Microsoft 365, Azure, networks and firewalls to detect ransomware, zero‑day threats, malware and malicious activity, delivering clear, actionable guidance while excluding remediation, containment and recovery activities.
Features
- Behaviour‑based ransomware detection
- AI‑driven next‑gen malware protection and antivirus
- Integration with major third‑party AV/EDR tools
- MDR with threat intelligence for zero‑day and polymorphic malware
- MITRE ATT&CK‑mapped alerts for clearer context and faster triage
- NIST CSF‑aligned operating model for structured security processe
- Windows and macOS event log monitoring
- Detection of malicious processes and behaviours
- Threat hunting and intrusion detection activities
- Real‑time firewall log analysis for threat visibility
Benefits
- Stops ransomware early using behaviour‑based detection
- Blocks advanced malware with AI‑powered protection
- Identifies zero‑day threats before they impact operations
- Provides clearer context through MITRE‑aligned alerts
- Ensures structured, industry‑aligned security processes
- Monitors endpoint activity across Windows and macOS
- Detects malicious processes and suspicious behaviour instantly
- Hunts threats proactively to reduce risks
- Works seamlessly with your existing AV/EDR tools
- Analyses firewall logs to expose hidden threats
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 8 1 8 1 7 6 5 3 2 4 4 1 1 7
Contact
ARC-IT BUSINESS SOLUTIONS LTD
Alex Pomorski
Telephone: 01444817506
Email: customerservices@aibs.co.uk
About your service
- Service categories
-
Cloud Support Services
Security Services
- Other
Service scope
- Service constraints
-
The service does not include remediation, containment or recovery activities. You retain change control; we provide expert advice so you can act safely and quickly.
User account, identity and access management security which is covered by Arc Managed User Total Security.
Firewall rule changes, EDR policy changes, email security configuration changes. We advise, and you are responsible for the implementation.
Vulnerability scanning, penetration testing, red teaming.
On‑site services, the service is delivered remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- 8 hour response, available 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The service applies a structured severity model to ensure timely and effective response to security events. Severity 1 events, such as active compromise, ransomware or major breach indicators receive a 2‑hour response target to provide initial guidance swiftly. Severity 2 incidents, including high‑confidence malware, privilege escalation or lateral movement, have a 4‑hour response target. Severity 3 events, typically lower‑risk or isolated suspicious behaviour, are responded to within one business day. Severity 4 informational alerts are addressed according to the agreed schedule.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Datto / Kaseya
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £550.00 | |
| Senior service desk analyst | £650.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 988652c9-9929-48ca-87b2-ca61affecd90
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.