Levett Consultancy Ltd

Google Meet Hardware Licenses

Google Meet Hardware and licenses provides Education and Business organisations with Fast, effective, easy video meetings for all your rooms and spaces. Its curated set of components work together end-to-end to make engaging HD meetings or training/lessons affordable and headache-free for all organisations big or small.

Features

• Google Meet Hardware License
• 4K PTZ Camera with extra wide 120° FOV
• Dedicated Speaker Mic with 360˚ directional microphones
• 3DNR sensor-model based 3D noise reduction
• Auto-scheduling through a Calendar
• Record meetings to Google Drive
• Built-in HDMI present functionality and PSTN support
• Support for 25 to 50 active participants per session
• Virtual meetings on web, iOS, Android devices
• Unique dial-in details for each meeting

Benefits

• License management direct with Levett Consultancy
• Video conferencing for everyone anywhere
• Easily manage and monitor your meeting rooms
• Consistent and easy to use experiences across different devices
• Easily present content
• High-performance Low power consumption
• Hands-free with 'Hey, Google' voice-controls
• Related services provided by Levett Consultancy Google Cloud Partner

£210 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

581908543912013

Contact

Stepehen Hazle
01279 799256
gcloud@levettconsultancy.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Google Meets Hardware is an additional service that is compatible with all Google Workspace editions.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Google Meets hardware receive automatic updates regularly that enhance both the device itself and the software on the device. However, advances in hardware and technology eventually make devices out-of-date; and as time goes by, Google cannot indefinitely ensure that older Google Meets hardware will receive updates to leverage new OS features. Full details here: https://support.google.com/meethardware/answer/10008394
• System requirements:
  • Firewall and proxy setting configured to support Google Meets
  • A modern web browser is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 8am to 6pm responses within 7 hours SLA. No service is available Saturday and Sundays or UK public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: In addition to standard Google support, Levett Consultancy provides support as part of our G Cloud 'Cloud support service'. Levett Consultancy also provides a dedicated account manager and Google certified support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Levett Consultancy one of the first UK Google Partners has a proven track record of onboarding Central & Local Government, Education, 3rd Sector and Private sector with Google Meets Hardware (formally known as Hangouts Meets Hardware for Meetings).; ; If required Levett Consultancy at an additional cost, provides a fully comprehensive technical support service that is detailed within our optional G Cloud Cloud Support services, that includes consultancy, deployment, training, and support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Google Meets data is held within the Google cloud using Google Workspace. Users can take their Google Workspace data with them. To extract data the individual end-users will need to use the 'Download your data' option within Google Workspace. More information can be found here: https://support.google.com/a/answer/100458
• End-of-contract process: Failure to renew your provisioned licenses at the end of your term will result in your management service being suspended. You will be given a grace period to renew your licenses. If you don’t renew your licenses in this period, your managed Google Meet hardware devices and service will be automatically deprovisioned. More details can be found here: https://support.google.com/meethardware/answer/7570931

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Google Meet management via the Google Workspace Admin console is available on mobile devices via the inbuilt web browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Google Meets is an app within the Google Workspace that can be accessed using a modern web browser from any device. For mobile users, there is a dedicated app available for Andriod and iOS devices.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: A guiding principle at Google is to focus on the user. We've developed active partnerships with advocacy groups and people with disabilities for their input and feedback. Our Accessibility team is a diverse group of people who serve as accessibility consultants within Google and develop the accessibility frameworks that product teams build upon. We hope to have a positive impact on the current state of accessibility on the web, and to continue to serve all of our users.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Google’s services are designed for millions of users. Google runs multiple different performance tests, including load testing Google Workspace applications under high load over a long period, to observe effects on factors, such as memory use and response time. Google also performs stress testing to examine system performance in unusual situations, including system functional testing while under unusually heavy loads, heavy repetition of certain actions or inputs, or input of large numerical values and large, complex queries to a database system. Ensuring the addition of any practicable number of users has a very low impact on using Google Workspace services.

Analytics

• Service usage metrics: Yes
• Metrics types: Activity reports provide an understanding of how your organization uses Gmail, Google Drive, and Google Cloud Search. You can see user activity, such as 2-Step Verification enrollment, emails sent over a specific period, how many files users create and share, which users are near their Drive storage limits, and the number of search queries from different types of devices.; ; Further information can be found here: https://support.google.com/a/answer/4580176
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data belonging to Google Workspace customers is stored at rest in two types of systems: disks and backup media. Disks are used to write new data as well as store and retrieve data in multiple replicated copies. Data stored at rest is encrypted using 128-bit or stronger Advanced Encryption Standard (AES) on both disks and backup media. Google encrypts data with distinct encryption keys, even if they belong to the same customer. This encryption happens without the customer having to take any action.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable to this service.
• Data export formats: Other
• Other data export formats: Data export is not applicable to this service
• Data import formats: Other
• Other data import formats: Data import is not applicable to this service.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html
• Approach to resilience: To minimise service interruption due to hardware failures, natural disasters or other incidents, Google has built a highly redundant infrastructure of data centres. Google Workspace has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).
• Outage reporting: Google provides access to a Google Workspace dashboard offering performance information for Google Workspace services here: https://www.google.com/appsstatus/dashboard/; ; Outages and status updates are also reported to Google Workspace administrator by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Depending on administrator preference, users can be signed in via a federated identity service, including Active Directory, LDAP, DaaS or use Google Workspace as their identity provider. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users or groups.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 03/05/2021
• What the ISO/IEC 27001 doesn’t cover: Any service not listed on the ISO certificate is not covered. See here for more information: https://cloud.google.com/security/compliance/compliance-reports-manager#/ReportType=Certificate
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/07/2021
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Any service not listed on the CSA STAR certificate is not covered. More information can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc
• PCI DSS accreditation date: 18/11/2021
• What the PCI DSS doesn’t cover: Any service not listed on the PCI DSS certification can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager/
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018
  • SOC 1
  • SOC 2
  • SOC 3
  • HIPAA
  • FedRAMP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27017:2015, ISO/IEC 27018:2014, SO/IEC 27701, SSAE16/ISAE 3402, Privacy Shield, FedRAMP, HIPPA, EU GDPR, UK GDPR, NCSC - Cyber Essentials
• Information security policies and processes: Google’s customers and regulators expect independent verification of our security, privacy, and compliance controls. In order to provide this, Google undergoes several independent third-party audits on a regular basis. For each one, an independent auditor examines our data centres, infrastructure, and operations. Regular audits are conducted to certify our compliance with the auditing standards ISO 27001, SOC 2 and SOC 3, as well as with the U.S. Federal Information Security Modernization Act of 2014 (FISMA) for Google Workspace for Government.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
• Incident management type: Supplier-defined controls
• Incident management approach: If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Levett Consultancy is a proud member of the UK Government SME Climate hub where we are part of the business community aiming to halve carbon emissions by 2030 and contribute to net zero by 2050. As a cloud technology focused business, reducing carbon emissions is built into all of our solutions to maximise a green future i.e. transitioning clients from inefficient on-premises server hardware to efficient Cloud Platforms, implementing hybrid working allowing staff to work from home and have video meetings with clients to cut down on carbon emissions caused by travel.
• Covid-19 recovery:

  Covid-19 recovery

  Levett Consultancy throughout the Pandemic was one of the approved Department for Education (DfE) suppliers tasked with deploying Digital Learning Platforms to England schools to ensure learning could continue. Since May 2020 Levett Consultancy has helped over 40+ schools, academies and Multi-Academy Trust transition to the DfE approved Digital Learning Platforms. By being part of this project we have been able to invest in our local communities by creating more job opportunities and skilling frontline workers to become confident in using cloud technologies to enable them to deliver their services from any location.
• Tackling economic inequality:

  Tackling economic inequality

  At Levett Consultancy we take our community social responsibility very seriously. We aim to conduct business in a way that is completely ethical. This means we take into account the social, economic and environmental impact of everything we do. Where possible we predominantly use local uk suppliers to support our business needs. We also have established a community and social responsibility program that enables us to give back to the local communities across the UK that have helped our business grow. We provide employment opportunities for those who are often furthest from employment and as an active member of the Defence Employer Recognition Scheme (ERS), we have been awarded the Silver Armed Services Covenant award by demonstrating our support to defence and the armed forces community and our aligned values with the Armed Forces Covenant. We work with local schools and Academy Trusts to provide work experience opportunities for year 10 and 11 students who are interested in a technology career. We also invest in the National Apprenticeship scheme whereby we provide opportunities for young adults to gain the necessary skills to forge a career within the IT industry. At the end of an apprenticeship we also provide a path for apprentices to work within the company on a permanent basis.
• Equal opportunity:

  Equal opportunity

  Levett Consultancy positively encourages diversity and inclusion at all levels within the organisation, and we are proud to have provided many career development opportunities to past, present and future employees. We are proud members of the Disability Confident scheme to support disabled people in the workplace helping them achieve their work and life goals. As part of our commitment to the Armed Services we provide opportunities for injured service personnel to gain work experience within the IT industry via the Career Transition Partnership (CTP) who help service personnel and their families transition from service life to civilian life. We are also recognised as a Living Wage employer since the scheme was established, and invest in local staff and pay wages which meet everyday needs - like the weekly shop, or a surprise trip to the dentist. We are committed to helping our staff develop and progress their career, to achieve this all staff have individual continuing professional development plans based on the objectives they have set for themselves within their annual performance review. This approach ensures the employee has full control of their career development whilst being guided by experienced mentors to ensure they maximise their potential and achieve their goals. Our ethos is also passed on to our supply chain who before we formally engage with, regardless of size, we will check that their ethos align to our ethos, this includes meeting and complying with modern slavery laws and standards.
• Wellbeing:

  Wellbeing

  Welfare of our employees is a top priority and goes together with our regard to society impact. All Levett Consultancy employees have access to private health care and 1:1 counselling support 24/7 during their employment. An employee work life balance is very important to Levett Consultancy, which is why all staff work 35 hours per week and have access to flexible working when needed. We have also adopted hybrid work environments to allow staff to work from home when required. This approach allows our staff to be more productive whilst allowing the company to reduce its carbon footprint. We take a community approach to delivery of our services and products, where we have set up a customer advisory board made up of our local community of customers. The customer advisory board sits directly with our executive team, whereby any solutions or services we are looking to provide are first ratified by this board to ensure there is a positive impact on our customers and local communities.

Pricing

• Price: £210 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: No obligation 10 business day free loan period of the Google Meets Hardware ensuring you make the right choice for your video conferencing requirements. Our trial includes delivery, setup and collection of the solution at the end of the loan period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.