Ebeni Ltd
Software Support
Ebeni offers a range of software support services throughout the software development lifecycle post delivery of a formal release. This includes working new features, analysing faults that can then be addressed, tracking defects so that root cause analysis can be performed and improving the performance of a system.
Features
- Change Management
- Fault Reporting
- Defect Tracking
- Performance Management
Benefits
- An excellent track record of predictable delivery
- Manage costs through on/off engagement marrying changes in demand
- Enhance and complement your existing team to achieve a goal
- Increased efficiency through cross market best practice
- An independent assurance capability to reduce risk
- We can develop your team to improve their productivity
- An alternative to incumbent to reduce reliance on one organisation
- Expansive cross domain knowledge
- A fresh perspective to sustain or recover challenging programmes
- We can derisk your programme through increased capacity
Pricing
£400.00 to £1,750.00 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
5 8 1 9 2 2 8 0 1 8 2 1 8 1 9
Contact
Ebeni Ltd
John Evans
Telephone: 07525718401
Email: DOS@ebeni.com
Planning
- Planning service
- Yes
- How the planning service works
- Prior to commencing a project Ebeni undergoes a planning phase where with the customer we establish a common understanding of the project scope. Planning includes understanding key stakeholders, establishing customer requirements, understanding timescales, establishing acceptance criteria, establishing reporting mechanism/frequency, understanding resource requirements, the development of a quality assurance plan and the development of a project risk register.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Ebeni are able to offer a range of training options to enable the client's team to be trained so that they are self sufficient and are not reliant on Ebeni unless an ongoing relationship is desired.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Migrating infrastructures, applications or services to the cloud requires careful preparation and planning. This starts by understanding that any cloud-based deployment, whether building out a new infrastructure or building a new application, requires clear communication between lines of business, IT and security teams. Ebeni provides a holistic approach to support the setup and migration processes required.
Ebeni’s approach is summarised in the following six steps that support your cloud migration:
1. Baseline your services before cloud migration
2. Plan for bandwidth requirements
3. Understand compliance issues and ensure resolution
4. Provide for business continuity and disaster recovery
5. Apply the right security at the right place in line with best practice
6. Establish a life-cycle management framework - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Prior to commencing a project as part of the planning phase the Ebeni Project Manager will develop a quality assurance plan that is reviewed and approved by Ebeni's Quality Manager. (ISO 9001) .The plan identifies the quality assurance actvities that will ensure that a quality product is delivered in line with customer expectations.
As part of the planning phase acceptance test criteria (including performance testing) is established so that there is a common understanding of how the customer will accept Ebeni's deliverable.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Cyber security consultancy
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Ebeni will support all services delivered under the software support category in accordance with the agreed service level agreement.
Service scope
- Service constraints
- Day rate excludes travel and subsistance.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- 1 hour between 9 to 5, Mon to Fri
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Ebeni's support service is governed by a service level agreement that is established at project start. The SLA is tailored depending on the clients support needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Ebeni’s Social Value Working Group is central to our company ethos and to realising client benefits and demonstrating integrity across all of our engagements. It includes representation from across the business, to ensure we are making progress against our agreed commitments and have an action plan to monitor and focus these initiatives. Following our latest continuous improvement process we are aligning current social value initiatives to reflect the government's 5 Pillars of Social Value.
To support a key Ebeni value of ‘benefit’ and to promote Equality, Diversity and Inclusion (EDI), we are working with Women in Rail and the Rail Industry Association RIA to support their newly launched ‘Equality, Diversity and Inclusion Charter’ which details a commitment to work together to build a better balanced and higher performing sector.
The EDI Charter reflects Ebeni’s commitment to ensuring fair treatment and opportunity for all, recognising the importance of an inclusive workforce. As an EDI Charter signatory, Ebeni continue to support improving EDI across the business and beyond.
We actively encourage our employees to participate in initiatives promoting STEM subjects within their communities, regularly working with local schools and education establishments to encourage young people to participate in related subjects. Many of our staff are active participants in their respective Chartered Institute, wider industry associations, Higher Education forums and sports and community groups, and this is actively encouraged. We attend events, produce and present papers and lead working groups which are often at the forefront of their field.
Our Social Value initiatives are led from the head of the company by Jo Latham, Director, supported by a working group of passionate Ebeni volunteers who help drive our social value commitments.Wellbeing
Ebeni is an SME founded to ensure benefit to employees and customers. Ebeni stands for Excellence, Benefit and Integrity. Ebeni’s continued success delivering excellent projects for customers relies on the wellbeing of employees and a culture and work environment where everyone is treated fairly with dignity and respect.
Our vision is for health, safety and wellbeing to be natural and integral to our culture by encouraging appropriate behaviours driven by effective leadership, supported by appropriate policies, procedures and flexible ways of working.
Ebeni has developed a H&W Strategic Plan, led by one of our Directors, which recognises improving mental health is everybody's concern. It focuses on:
• Promoting mental wellbeing and development, where possible, preventing mental health problems developing.
• Raising the profile and awareness of mental health by:
o Improving information on mental H&W.
o Making mental health matters more widely known and understood at work, home and in the community.
o Increasing employee involvement in decisions that impact their career.
o Changing attitudes to mental health by tackling stigma and discrimination.
• Addressing factors which can affect mental H&W.
A key part of our plan has been to invest in training. We now have 14 Mental Health First Aiders who work at all levels across the business. In addition, we were keen to understand how our people felt working for us. In November 2023 we used ‘Great Place to Work’ to carry out an employee survey (84% response rate), and have been certified as ‘A Great Place to Work’.
Pricing
- Price
- £400.00 to £1,750.00 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at DOS@ebeni.com.
Tell them what format you need. It will help if you say what assistive technology you use.