IMC (UK) Learning

imc Express Content Authoring Solution

imc Express is a cloud based tool for the fast, collaborative creation of multilingual elearning, presentations, and documents without the need for technical, visual or didactical knowledge. Artificial Intelligence provides additional assistance and automation, with a focus on ease of use and anytime availability (only an internet browser is required).

Features

• Automatic layouting - allows users to focus on the content
• Automatically generates audio from text for content narration
• Easily add questions and interactions - no design skills needed
• Store images and videos in a central media library
• Collaborate on projects to pool knowledge and ideas
• AI auto-tagging allows you to quickly find content
• Supports a range of industry standard output formats
• Instant localisation in more than 70 languages
• AI creates content, learner interactions and images in seconds
• Only requires an internet connection and a web browser

Benefits

• Create learning anytime, anywhere, from all devices
• Anyone can create content, without design skills or didactical knowledge
• Intuitive, simple interface for quick adoption of the solution
• Automatically updates with new and improved features and tools
• Templates can be branded with corporate look and feel
• Collaboration tools allow for several users to work together
• Easy translation of content into more than 70 languages
• Automatic design and layouting ensures control over quality and design
• Content is automatically optimised for different devices
• Publish content directly with one click as a SCORM object

£7,200 to £23,400 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

581928928811594

Contact

Russell Donders
02080655215
russell.donders@im-c.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All versions of imc Express include company-wide, unlimited access, with the package size selected dictating the number of simultaneous user logins possible at any one time. The cloud service includes hosting, translation services, text to speech, video encoding and automatic generation of subtitles for videos, and the AI functions (subject to package size).
• System requirements:
  • Minimum: 5 Mbit/s per user internet connection
  • Recommended: 20-50 Mbit/s internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24x7 2nd and 3rd level online support and aim to respond to all tickets as soon as possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The subscription cost includes access to 2nd and 3rd level support, accessible by phone or email. Customers are provided with a support email address, which is operated by a dedicated technical support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online training provided along with the product, and there are tutorials and FAQs available directly from within the tool. Support from a Customer Success Manager is also available depending on the size of package selected.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All the created content can be exported in various formats, along with media assets in the media library.
• End-of-contract process: The service is terminated with a prior notice, allowing for a period for customers to download/export any stored content. The subscription to the hosting service is then terminated and no longer accessible. The storage is then thoroughly overwritten to ensure no other users can access any content that has been created or stored in the platform,

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed and optimised for desktop use, with the ability to upload content via the mobile browser view. All content created via the tool can be viewed on any device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface has a very clear and consistent navigational structure throughout, providing a simple and intuitive tool. There has been a lot of focus to ensure the interface is simple as possible with only minimal training required for users. Due to the simplicity of the solution, this also means there is no need for administration.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The service has undergone usability testing with a range of users with different accessiblity needs, including eye tracking to test for interaction with the user interface. The main focus has been on the output formats to ensure this is compliant and usable to the widest audience of users.
• API: No
• Customisation available: Yes
• Description of customisation: The design for the themes used for the templates that create the outputs can be customised to the customer branding to align to their own corporate look and feel. Depending on the package size selected, customisation can also be done by the customer in the Theme Editor.

Scaling

• Independence of resources: Our services are provided through a subscription on AWS, with every new customer provided with a new amount of additional resources for each contract.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides the measurement for the amount of storage that has been used from their storage allocation.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export is supported via publishing content to scorm, word document, ebook, web/html
• Data export formats: Other
• Other data export formats:
  • SCORM (2004)
  • SCORM 1.2
  • Microsoft Word
  • EBook
  • HTML
  • Microsoft Excel
• Data import formats: Other
• Other data import formats:
  • Microsoft Word
  • Various image
  • Various video
  • Microsoft PowerPoint

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: We are using state-of-art Kubernetes micro services system architecture to ensure that there are many failovers and separation of services, so if one goes down, the whole service is not disrupted. Further information available upon request
• Outage reporting: Imc Support technicians will receive notification of an outage with the solution and respond as soon as possible. With hosting through the AWS Cloud, this is managed seamlessly by the Amazon service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users require their own username and password to access the service. They will then have access only to their projects and any projects that have been shared with them to collaborate on. Projects can only be shared within the own customer instance, no external users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS Holding GMBH
• ISO/IEC 27001 accreditation date: 15/12/2018
• What the ISO/IEC 27001 doesn’t cover: Information security in project management - Information security shall be addressed in project management, regardless of the type of the project. Projects as such are not done within the scope of the ISMS. Thus this control is not applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Imc follows best industry practise for data privacy and information security, following the controls and guidance of the ISO 27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a dedicated QA department responsible for testing all releases with a formal QA process in place. We run automated tests and manual regression tests. The amount of regression testing is based on the type of release. In decreasing order: major, patch, hotfix. ; ; For each new release we run standard performance tests on the same hardware to ensure that no significant performance degradation was inadvertently introduced into the product.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS perform security scans regularly to determine the probability and severity of an attack. Depending on the severity and size of the vulnerability, these are addressed in the next available patch release.; ; In addition, the solution is designed against the OWASP top 10 vulnerabilities to ensure the solution is aligned with the up-to-date industry guidelines.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Imc use the Amazon monitoring tools to ensure the customer environments are secure, with 24/7 monitoring, and the service will also provide alerts for any detected issues to our support personnel that are then responded to accordingly and communicated to you through the support desk.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents directly affecting the server system and environment are fully managed by Amazon and their incident management procedures. This includes notification to support staff for any issues affecting customer environments . imc have an internal security and incident management procedure, documenting all processes, classifications and resolutions for a reported incident.; ; We use a security incident ticketing process to raise any security incidents. After a security event has been reported. It is analysed in order to verify the occurrence and to take first immediate actions if necessary.; ; Reports are limited to the secuirity team to limit any further security risks.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Environment ; As a provider of learning and educational technologies, imc recognizes our influence on customers' environmental efforts, particularly through eLearning. Our SaaS learning management solution offers environmental benefits, but we are aware of the energy needed for computing power. To minimize this, we:; • Provide server capacity on an as-needed basis, starting small and scaling based on actual demand to minimize environmental impact and control costs.; • Use a micro-services architecture, engaging only necessary services, which reduces energy usage.; The imc Learning Suite supports businesses by:; • Reducing paper and ink usage: eLearning eliminates the need for printed training materials.; • Lowering energy consumption: Online access to training reduces the need for travel and the use of energy-intensive equipment.; • Reducing carbon footprint: By cutting paper use and energy, the solution helps lower an organization's overall carbon footprint.; • Increasing efficiency: Learners can access materials anytime, anywhere, reducing physical meetings and travel.; imc is committed to minimizing our environmental impact, taking proactive steps to protect and enhance the environment. We comply with all relevant laws and regulations, aiming to prevent pollution and conserve resources. Through waste management, we work to minimize waste and increase recycling.; We involve all stakeholders in sustainable practices, promote environmentally responsible purchasing, and train employees on environmental management. We continuously seek to improve our environmental efficiency, establish measurable environmental targets, and regularly review our policies.; In our operations, we prioritize eLearning, use recycled-content paper, practice recycling, encourage eco-friendly habits like reducing printouts, use green cleaning products, set printers to black & white, and turn off lights and screens when not in use to save energy.

  Tackling economic inequality

  INEQUALITY; imc is committed to identifying and addressing inequality in employment skills and pay within our workforce.; We conduct comprehensive diversity and inclusion training programs to educate employees and managers on unconscious bias, fair hiring practices, and creating an inclusive work environment.; We believe we have a transparent pay structure based on job roles, responsibilities, and performance evaluations to ensure fair and equitable compensation across all levels of the organisation.; We actively participate in industry benchmarking surveys to assess our performance in terms of diversity, pay equity, and inclusion compared to our peers.; Metrics for measuring success in this area include:; Percentage increase in diversity representation at all levels of the organisation.; Reduction in pay gaps between different demographic groups.; Employee satisfaction scores related to fairness and inclusivity in the workplace.; To gather data, we will utilise:; • HRIS (Human Resources Information System) to collect and analyse workforce demographics, salary data, and performance evaluations.; • Employee surveys and feedback mechanisms to assess employee perceptions of fairness and inclusivity.; Future target dates include:; • Implementing unconscious bias training for employees; • Conducting a comprehensive pay equity analysis; • Increasing diversity representation in leadership positions in the future; To influence staff, suppliers, customers, and communities, we will:; • Engage in partnerships with diversity-focused organisations to promote inclusive hiring practices and supplier diversity.; Communicate our commitment to diversity and inclusion through marketing materials, and corporate communications.

  Equal opportunity

  INEQUALITY; imc is committed to identifying and addressing inequality in employment skills and pay within our workforce.; We conduct comprehensive diversity and inclusion training programs to educate employees and managers on unconscious bias, fair hiring practices, and creating an inclusive work environment.; We believe we have a transparent pay structure based on job roles, responsibilities, and performance evaluations to ensure fair and equitable compensation across all levels of the organisation.; We actively participate in industry benchmarking surveys to assess our performance in terms of diversity, pay equity, and inclusion compared to our peers.; Metrics for measuring success in this area include:; Percentage increase in diversity representation at all levels of the organisation.; Reduction in pay gaps between different demographic groups.; Employee satisfaction scores related to fairness and inclusivity in the workplace.; To gather data, we will utilise:; • HRIS (Human Resources Information System) to collect and analyse workforce demographics, salary data, and performance evaluations.; • Employee surveys and feedback mechanisms to assess employee perceptions of fairness and inclusivity.; Future target dates include:; • Implementing unconscious bias training for employees; • Conducting a comprehensive pay equity analysis; • Increasing diversity representation in leadership positions in the future; To influence staff, suppliers, customers, and communities, we will:; • Engage in partnerships with diversity-focused organisations to promote inclusive hiring practices and supplier diversity.; • Communicate our commitment to diversity and inclusion through marketing materials, and corporate communications.

Pricing

• Price: £7,200 to £23,400 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Imc provides a full featured trial for a 2 week period. This can be extended upon request.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at russell.donders@im-c.com. Tell them what format you need. It will help if you say what assistive technology you use.