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FUSION PRACTICES LTD

Oracle Cloud Managed Support/Enhancement Services for ERP, Finance, Procurement, Projects, EPM & SCM

Oracle Cloud managed support and enhancement services to streamline your finance and procurement processes, project costing, SERCOP compliance, workforce planning, pay budgeting (by %, calculate NI, Pension and PAYE based), capital planning, revenue planning, PAAS extensions/customisation and integrations (OICS), MTD and CIS Solutions, Direct debit solution.

Features

  • Support by public-sector finance/procurement/planning experts(MTD, CIS)
  • Help identification/resolution of finance/procurement/planning issues
  • Hotline support for key milestones such as month/quarter/year-end
  • Advise on new-features released Oracle quarterly upgrades/updates
  • Automated regression testing to ensure business continuity
  • Regular refresher training for efficient system utlisation
  • Advanced measures safeguard sensitive HR and payroll data
  • Minor enhancements to reduce the number of repetitive issues
  • Effortless generation of comprehensive HR and payroll reports
  • Smooth transition and testing for Oracle Cloud updates

Benefits

  • Prompt resolution of user queries
  • Early detection and resolution of potential system issues
  • Improved compliance with regulatory requirements through effective issue resolution
  • Confidence in meeting deadlines and regulatory obligations
  • Continuous improvement and optimisation of finance and procurement processes
  • Reduced risk of system errors and failures post quarterly updates
  • Increased user proficiency and adoption of HR and payroll systems
  • Reduction in time spent on repetitive tasks, increasing overall efficiency
  • Informed decision-making based on real-time data.
  • Stabilised platform through dedicated assistance to address post-implementation challenges

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

5 8 2 1 0 6 7 0 5 1 1 9 0 3 9

Contact

FUSION PRACTICES LTD Anil Passi
Telephone: +442071019621
Email: consulting@fusionpractices.com

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Logging and management of incidents
        • Logging and management of incidents
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • Dispatch of service technicians and/or parts
        • Dispatch of service technicians and/or parts
      • End user training coordination
        • End user training coordination
      • Other
        • Other

Service scope

Service constraints
No

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are as per SLA's
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
AI chatbot
No
Web chat support accessibility standard
WCAG 2.2 AAA
Web chat accessibility testing
N/A
Support levels
Fusion Practices provides an ITIL-aligned, multi-level Oracle Cloud support model, proven across clients including London Borough of Waltham Forest, Vale of Glamorgan Council, Bromley Council, Wellcome Trust and RFU.

Level 1 is delivered by the client’s service desk and covers basic user queries and ticket logging.
Level 2 is provided by Fusion Practices and includes functional and technical support across Oracle ERP, HCM, Payroll, EPM, reporting and integrations. This covers configuration fixes, data corrections and minor enhancements.
Level 3 is delivered by senior Fusion Practices specialists and addresses complex payroll, integration, security and performance issues, including root cause analysis.
Level 4 involves Oracle Product Support, managed by Fusion Practices on the client’s behalf where product defects are identified.

Support costs

Two commercial options are available:

Fixed-price unlimited support, covering unlimited incidents and minor enhancements, commonly used by local authorities and not-for-profit clients.

Capped ticket-based support, where an annual ticket volume is agreed, providing predictable cost control.

Major enhancements and project work are delivered separately on a time-and-materials or credit basis.

Named roles

Each contract includes a named Technical Account Manager / Service Delivery Manager and dedicated Oracle Cloud support engineers, ensuring continuity, clear accountability and consistent service quality.

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
We also resell Oracle Cloud ERP, EPM, HCM, Payroll licenses

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £800.00 £350.00
Associate business architect £850.00 £350.00
Business architect £900.00 £400.00
Lead business architect £1,000.00 £500.00
Data architect
Role level UK Rate Offshore Rate
Data architect £800.00 £350.00
Senior data architect £900.00 £400.00
Chief data architect £1,100.00 £500.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £850.00 £350.00
Senior enterprise architect £950.00 £400.00
Lead enterprise architect £1,100.00 £450.00
Principal enterprise architect £1,200.00 £500.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £850.00 £350.00
Network architect £900.00 £400.00
Lead network architect £1,000.00 £450.00
Security architect
Role level UK Rate Offshore Rate
Security architect £850.00 £350.00
Lead security architect £900.00 £400.00
Principal security architect £1,000.00 £450.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £900.00 £350.00
Solution architect £1,000.00 £400.00
Senior solution architect £1,200.00 £450.00
Lead solution architect £1,200.00 £500.00
Principal solution architect £1,250.00 £550.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £900.00 £350.00
Technical architect £1,000.00 £400.00
Senior technical architect £1,100.00 £450.00
Lead technical architect £1,200.00 £450.00
Principal technical architect £1,250.00 £500.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £900.00 £350.00
Senior business relationship manager £950.00 £400.00
Lead business relationship manager £1,000.00 £500.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £900.00 £350.00
Change and release analyst £1,000.00 £400.00
Change and release manager £1,200.00 £550.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £900.00 £350.00
IT service manager £950.00 £400.00
Senior IT service manager £1,000.00 £450.00
Head of IT service management £1,200.00 £550.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £900.00 £400.00
Major incident manager £1,000.00 £500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £900.00 £400.00
Problem manager £1,000.00 £550.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £850.00 £350.00
Senior service desk analyst £900.00 £400.00
Service desk manager £950.00 £450.00
Head of service desk £1,000.00 £500.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £850.00 £350.00
Service readiness analyst £900.00 £450.00
Service transition manager £950.00 £500.00
Lead service transition manager £1,000.00 £550.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £850.00 £350.00
Junior business analyst £900.00 £400.00
Business analyst £950.00 £450.00
Senior business analyst £1,000.00 £500.00
Lead business analyst £1,100.00 £550.00
Head of business analysis £1,200.00 £550.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £850.00 £350.00
Delivery manager £900.00 £400.00
Senior delivery manager £1,000.00 £500.00
Head of (Agile) delivery management £1,200.00 £550.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £850.00 £350.00
Product manager £900.00 £400.00
Senior product manager £950.00 £450.00
Lead product manager £1,000.00 £500.00
Head of product £1,100.00 £550.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00 £550.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00 £550.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £850.00 £350.00
QAT analyst £900.00 £400.00
Senior QAT analyst £950.00 £450.00
Lead QAT analyst £1,000.00 £500.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £850.00 £350.00
Test engineer £900.00 £400.00
Senior test engineer £950.00 £450.00
Lead test engineer £1,000.00 £500.00
Test manager
Role level UK Rate Offshore Rate
Test manager £850.00 £350.00
Head of test £1,000.00 £500.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £800.00 £350.00
Junior DevOps engineer £850.00 £350.00
DevOps engineer £850.00 £350.00
Senior DevOps engineer £900.00 £400.00
Senior DevOps engineer - management £950.00 £450.00
Lead DevOps engineer £1,000.00 £500.00
Lead DevOps engineer - management £1,100.00 £550.00
Principal DevOps engineer £1,200.00 £550.00
Principal DevOps engineer - management £1,200.00 £550.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £800.00 £350.00
Junior developer £850.00 £350.00
Developer £900.00 £400.00
Senior developer £950.00 £400.00
Senior developer - management £1,000.00 £450.00
Lead developer £1,100.00 £500.00
Lead developer - management £1,200.00 £500.00
Principal developer £1,250.00 £550.00
Principal developer - management £1,250.00 £550.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
ANSI National Accreditation Board
ISO/IEC 27001 accreditation date
Monday 11 September 2023
What the ISO/IEC 27001 doesn’t cover
ISO/IEC 27001 certification covers only:
Technology Services related to Microsoft, Oracle, and Cloud Technologies
Support functions: Operations, Information Technology, Human Resources, and Administration

Therefore, what is not covered by the ISO/IEC 27001 certification:
Any services other than Microsoft, Oracle, and Cloud Technology Services
Any business processes outside the defined support functions
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
ANSI National Accreditation Board
ISO 9001 accreditation date
Monday 11 September 2023
What the ISO 9001 doesn’t cover
Our ISO 9001 certification covers-Technology Services and Associated corporate functions: Operations, Information Technology, Administration, and Human Resources.

Hence, anything outside Technology Services and the listed corporate support functions is not covered by the ISO 9001 certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
D6a918a8-a9af-461f-a45f-80c55e93e456
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
Dca762cb-c4a1-4732-94d0-2aa5a898182e
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at consulting@fusionpractices.com. Tell them what format you need. It will help if you say what assistive technology you use.