WIPRO IT SERVICES UK SOCIETAS

Wipro Live Workplace Services

Wipro's Digital Workplace service modernizes the workplace with employee-centric intuitive service portfolio categorized under five towers of OneDesk for Employee Services,Digital Field Services,Unified Endpoint Management,Converged Security and Connectivity,Unified Communication and Collaboration, augmented by unique solution accelerators End-to-End Employee Experience Management, smart operations viz automation, analytics, AR/VR, virtual assistants, humanoid bots.

Features

• AI enabled service desk with self-help knowledgebase, automated self-heal resolutions
• Digital Field services with Digilockers , vending machines, tech bars
• 360 degree device lifecycle management through DaaS
• Enterprise Mobility Services complete with Modern Management
• Zero-trust and SASE based security and connectivity
• Data-driven persona-aligned end-to-end employee experience and analytics suite of services
• IoT powered smart workplace with flexible back to office suite
• Modern Management with O365 for deployment of applications, software updates
• Contextual collaboration - workstream collaboration, ambient virtual meetings
• Application and desktop delivery platform with service monitoring and automation

Benefits

• Frictionless, hyper personalized & flexible workplace focused on employee experience
• Empower employees with omni-channel self-help services
• Reduced IT downtime with a higher quality of services
• Integrated workplace operations powered by AIOps, analytics and RPA
• Evergreen estate with the ability to adapt to latest technologies
• XLA-led service constructs with tangible business outcomes
• Unified communication/collaboration to deliver equitable experiences in hybrid work
• Layered security approach to secure/manage endpoints by leveraging Zero-Trust approach
• Dedicated Change Management and Adoption function to communicate advanced capabilities
• Tailored experiences with personalized workplace touchpoints

£120 to £1,745 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

582436370731481

Contact

Kishor Gowdra
447773194424
publicsector-uki@wipro.com

Planning

• Planning service: Yes
• How the planning service works: Consulting: Wipro follows an experience-led digital consulting approach to understand customers’ technology consumption, evaluate digital workplace maturity, and accordingly drive XLA-led transformations to redesign experience and service. The services include - Experience benchmarking, design-led thinking to create user journeys, blueprint designing and Identifying and providing a sequence of transformational initiatives; Implementation and Roll-out: Wipro has a well-planned software roll-out strategy that offers a self-support system, progress monitoring, regular updates, streamlined communication and feedback incorporation; OCM: Wipro ensures that the change is managed and adopted seamlessly within the organisation with an integrated Organisational change management (OCM) approach that addresses all the impacted stakeholder groups and builds commitment from grass root levels while providing governance oversight jointly with the customer.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Wipro has a defined training program and has partnered with multiple global training organizations for process, technical, administrative, user trainings as per domain requirement
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Management: Wipro has an integrated Quality Management System (QMS) that ensures continuous improvement based on evolution of industry specific quality models and standards, while catering to the changing business, technology and domain landscapes and deliver quantifiable results The methodology includes adequately detailed inspections of each test cycle and interviews of existing process definitions, implementation plan and adoption success will be conducted across the lifecycle methods, geographical locations, partnering teams and tooling choices.; Process Assessment: Wipro has well-defined Process Assessment Models and Maturity Fitment Kits to evaluate current practices, processes, technology and people interactions, in most standard methodologies – which will be effective and quick in conducting the current state analysis and map out the organizational capability

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Wipro has multi-level support through:; Self- service: Live Workspace™ myUniHub will be the first touchpoint for the employees that will be accessible for any IT or non IT support any time, any where and from any device with the flexibility to choose between channels like chat, phone, web, email; Assisted support: Conversational AI assistant Liva to offer personalized and contextual responses to employee's questions without any human intervention; L1: Contact for all IT incidents and SR including Major incidents and planned / unplanned Outages which will be addressed via user communication and individual query responses. Ticket resolution is through SOPs (standard Operating Procedures) which will be maintained for all common incidents and service requests.; Level 1.5 (Desk Side Support): Desk-side support teams will be located at major Customer locations and will provide hands and feet support for incidents and service requests that cannot be resolved remotely. Remote sites will be supported on dispatch and return to base models.; L2 / L3 Resolver Groups: These resolver groups would be responsible to resolve incidents and service requests specific to individual technology platforms supported by them. Service desk will co-ordinate the resolution and communication with all these groups.

Service scope

• Service constraints: This is subject to detailed discussions with the buyer during the service conceptualization and scoping phases.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Wipro will do an analysis based on the complexity of the client application landscape. We will discuss with the client on the priority levels and SLAs and customize as required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: Wipro provides mulit-level support (L1- user support/L2,L3- elevated support/L4- premium support) for the employees depending upon the criticality and the rates are per the rate card signed as MSA.; For a project that is of limited time frame, Wipro provides T&M or fixed price contract to the customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS Management Systems
• ISO/IEC 27001 accreditation date: 19/9/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In alignment with UK Government's 25 Year Environment Plan, our approach has been rooted in the firm commitment to 'leave the environment in a better state than we found it.' We recognize the plan's comprehensive framework, which outlines goals across key areas such as clean air, clean and plentiful water, a reduced risk of harm from environmental hazards, and the adaptation to a changing climate. ; We take all the necessary steps which helps our clients to reduce their emissions. Our approach is built on three key pillars: ensuring we are delivering Sustainable Services, through Considered Delivery, as a Responsible Supplier. We will draw on our extensive experience and partnerships to ensure that our performance under any contract aligns with our commitment to minimizing environmental harm and maximizing positive environmental outcomes. ; We have made significant reductions in environmental impacts and committed through SBTi validated targets to achieve net zero Scope 1 and 2 carbon emissions by 2030 and Scope 3 emissions by 2040. We have committed to achieve 100% purchased renewable energy for all owned facilities by 2030. We have committed to improve our efficiency of freshwater usage per employee by 65% by 2030, with a target consumption of 70 litres per capital per day; and increase the proportion of recycled water in-use from 40% in FY23 to 60% in FY30. ; We will establish a Charter to embed sustainable ways of working aimed at minimising the environmental footprint of our delivery. We will organise specialist workshops to support stakeholders in fighting climate change. The approach is based on work Wipro has done with the Carbon Disclosure Project (CDP) supply chain programme. This allows suppliers to improve their decarbonisation efforts. We will measure, monitor, and report on the impact of social value throughout the lifetime of the Framework Agreement to the Authority.

  Covid-19 recovery

  We have committed $155M towards tackling Covid-19 pandemic. We have endeavoured to ensure minimal or zero loss of jobs and livelihoods of our suppliers and vendors who provide a range of contract services like housekeeping, security, etc. We have also enabled Work from Home, provided desktops and reimbursements for computer accessories, provided additional leave to our COVID-positive staff, facilitated isolation centres and organized vaccination camps for employees. We have collaborated with CSOs and the government to aid frontline workers and support underserved communities. Our comprehensive, on-the-ground response includes immediate humanitarian aid such as providing food and basic hygiene products, augmenting healthcare capacity and supporting livelihood regeneration initiatives in in 27 states and 3 UTs in India. We have ensured safety and comfort to our employees and their families by providing Financial Cover, Medical Support, Leave Cover and Vaccination support. We identified vulnerable communities such as daily wage earners, migrant workers, and waste pickers, especially those who do not have access to social security or government schemes/systems. Serving 594 million meals during the nation-wide lockdown — reached millions of people across 27 states and 3 union territories. Loss of livelihood has stranded many migrant workers and returnees. We provided support for the regeneration of livelihood for an additional 8.3 million people. Case in Point: The pandemic pushed The Highland Council employees to work from home while teachers and students transitioned online. Wipro worked with the Highland Council’s information and communication technology (ICT) service team to equip the Highland area with public Wi-Fi areas, secure networks, and devices for the Highland Council to conduct their work, and institute a helpline for those most vulnerable to the virus. This set the Highlands up for long-term connectivity and security that will outlast the pandemic.

  Tackling economic inequality

  Inclusion and diversity are intrinsic to Wipro’s business. We are committed to developing an inclusive supply chain that mirrors the communities and consumers it serves. We believe that diverse businesses should have an equal opportunity to compete for contracts and subcontracts held by Wipro. Wipro promises to support diverse businesses in all its business geographies by sourcing goods and services from diverse suppliers as much as possible. To deepen our engagements, we have launched two flagship programs to support small and diverse businesses, with the objective of strengthening businesses owned, managed, and operated by entrepreneurs belonging to historically under-represented communities. We carry out dedicated education outreach programs to socially underrepresented communities to ensure that they are digitally upskilled thereby improving their employability in the market. Our focus is on access to education for socially disadvantaged sections, with distinct attention on children with disability. Our work spans a wide range of physical disabilities and focuses on providing an inclusive, nurturing environment that empowers such children to navigate their unique challenges with dignity and confidence. ; Through Wipro Cares, we run social projects around the globe to build a just, equitable and a humane society. We volunteer, give, and empower the communities we live in. Through the ‘Generation’ program, we transform education into employment systems that prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Through the Wipro-Science Education Fellowship program, we have collaborated with educational institutions across the US and UK to build teacher capacity in STEM education, encouraging young people from underserved communities to pursue STEM careers. We have partnered with King’s College London and Sheffield Hallam University to strengthen their STEM and Teacher Education programs. Over 115 teachers and mentors have benefitted along with thousands of students.

  Equal opportunity

  Wipro is present across 65+ countries represented by over 2,40,000 employees with diverse backgrounds, ethnicities, nationalities, and points of view. Wipro is firmly committed to the policy of providing and promoting equal employment opportunity(EEO) for all of its employees and comply with all state and local laws and regulations that prohibit employment discrimination on the basis of age, race, creed, colour, gender, marital, status, national origin, religion, disability, sexual orientation, gender identity, gender expression, protected veteran status and any other characteristic protected by applicable federal, state or local laws or regulations. Wipro has developed a written Affirmative Action Program, which sets forth the policies, practices, and procedures, which the company is committed to applying to ensure that its policy of non-discrimination and affirmative action for minorities, women, qualified individuals with disabilities and qualified protected veterans is accomplished. Wipro has also appointed an EEO officer to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company. We continually strive to provide our employees with competitive and innovative compensation packages. Our benefits program provides a range of options for better financial and social security. Wipro has been included for 4 consecutive years in Bloomberg Gender-Equality Index (GEI). Wipro has received a score of 100 in the Corporate Equality Index, by the Human Rights Campaign Foundation. Wipro has been recognized as ‘Disability Confident Committed Employer’ in the UK. This is a government certification in the UK for making sustained efforts to strengthen disability inclusion. Recognized as one of the Best Places to Work for LGBTQ+ Equality by the Human Rights Campaign Corporate Equality Index 2022. Wipro SEF (Science Education Fellowship) program in the UK improves STEM education by developing strong leadership and instruction skills in teachers serving disadvantages communities, especially in geographies with low social mobility.

  Wellbeing

  At Wipro, the well-being and safety of our employees is of utmost importance. We are committed to providing a safe, healthy, and hygienic work environment for all our employees, contractors, customers, and visitors at our premises. We also extend our commitment across our value chain through our partners and suppliers. ; The well-being of our Employees is an area of strategic importance to us. Our employee wellness programmes cover three board areas: physical, emotional, and financial well-being. ; Physical: Wipro provides a safe and healthy workplace for all employees. We conduct periodic and annual assessments of our offices, employees, stakeholders, and service providers as a part of this process. All campuses maintain a conducive work environment in line with international standards. Environment, Occupational Health & Safety (EHS) management systems in our campuses conform to international standards such as 14001& 45001 and are certified by accredited third-party agencies. ; Emotional: We have partnered with leading global employee assistance program (EAP) providers across the globe. It enables employees to reach out to counsellors 24x7 in-person and on the phone to seek assistance for issues in their personal or professional life. We conducted multiple sessions on topics including COVID-19, Working from Home and mental Well-being to enable employees to cope with the new ways of working and remain emotionally intense. Critical policy changes in the Financial Year include leaves, medical assistance, and insurance. ; Financial: We continually strive to provide our employees with compensation packages commensurate with their skills and experience per local laws. Our salaries are determined by market prices and the cost of living in a particular city/state/country. This approach ensures that we pay fairly and justly to all employees, maintaining a certain standard of living.

Pricing

• Price: £120 to £1,745 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.