Bureau van Dijk Electronic Publishing Ltd

Fame

Fame is the definitive source of company information in the UK and Ireland. It combines comprehensive, and detailed company information with flexible software. You can create searches and analyse results on over 15 million companies. Integrate Fame into your CRM to enrich and refresh your data.

Features

• Database of over 15 million UK companies
• Up to 20 years of financial history per company
• Daily updates from Companies House
• Over 300 search criteria to search companies on
• Monitor companies using flexible alerts
• Unravel companies' corporate structures and beneficial ownership
• Information on unincorporated companies
• Information on directors, shareholders, key contacts, PSC
• Credit Scores and ratings, CCJ and mortgage data
• News from major providers

Benefits

• Quickly assess risk associated with companies
• Quickly understand who owns a company even across multiple countries
• Search for trends within a group of companies
• Enrich and refresh your data via API
• Confirm a legal entity and status
• Compare companies against each other
• Understand which companies are growing/declining in your area
• Be alerted to changes at a company
• Seamlessly integrate Fame into your CRM system
• Export data quickly and in multiple formats to support research

£5,000 to £25,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

582446135221966

Contact

UK marketing team
02077721000
clientservices@moodys.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We can integrate Fame data and functionality into your own systems via a range of apps, web services and add-ins. You can opt to have Fame data populate your analysis templates, enrich and refresh your in-house databases, and be seamlessly integrated into your workflow.
• Cloud deployment model: Private cloud
• Service constraints: Not Applicable
• System requirements:
  • Internet Explorer 9 or higher
  • Google Chrome version 50 or above
  • Firefox and Safari supported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emails are monitored Monday to Friday during business hours. We aim to respond to all enquiries within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: All clients are assigned a dedicated Account Manager, and will be given direct contact details for them. Product training is included (both onsite and remote) as part of all our subscriptions. Helpdesk support is provided to all customers without additional cost. Our helpdesk team is available by phone and email to help with any questions relating to data, software tools and integration. The Bureau van Dijk helpdesk team is highly regarded, and has been the recipient of customer service awards presented at the International Information Industry Awards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initially training is done onsite with subsequent onsite training done when required (normally a couple of times a year or when new joiners start). We also can do training over Skype/WebEx if preferred. Finally we have user documentation including video tutorials built within Fame.
• Service documentation: No
• End-of-contract data extraction: N/A
• End-of-contract process: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Designed for use on mobile devices
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Bureau van Dijk have both REST and SOAP Web Services. The majority of UI functionality is replicable using the Web Service. Functions include entity identification, data population/master data management and monitoring. Access to our Web Service is on a request by request basis. Trial credentials and support are available upon request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Ndividual company reports can be formatted within Fame very simply and each user can have there own views. The same can be done with lists of companies as well as setting up alerts/monitoring. It is also possible to set up admin rights to share views across multiple users or groups and again this type of group control can be controlled by a designated person within the organisation. Part of the training and set up introduction will cover the customization process.

Scaling

• Independence of resources: Client services are logically separated. Pre-emptive monitoring of services ensure spikes in usage between clients do not impact the service as a whole.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide you access to your own Admin Site that can give you detailed real-time metrics on data usage, user, and product type. Training can be provided to set this up. There is no additional cost for this service.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Company reports and lists can be exported in Excel, Word, or PDF.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Services will be operational and fully functional in all material respects (i.e. capable of displaying information and conducting transactions as contemplated in the ordinary course of business) 99% of the time during any 30 day period. The parties shall mutually agree upon a regularly scheduled maintenance downtime period, which shall not exceed two hours in length per day and shall occur during “off-peak hours”. Any breach of service will be refunded with an extended time on the agreed subscription based on a 10x factor of downtime.
• Approach to resilience: Available on request
• Outage reporting: Notification dashboard available to clients for the ongoing monitoring of services provided. Email alerts or directly from your account manager.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: BvD support and management staff have limited access to client reporting and configuration. Access is restricted to small teams of named individuals who are responsible for the ongoing support of a client. A level of anonymous use is available upon request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/07/2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Bureau van Dijk follows a general infosec policy that covers all areas of security. This includes Data protection policy, including the grading of data, storage and data destruction. Physical security policy. Access to builders/data centres. Network access policy. Reporting structure. Each local BvD office have a named security contact who directly reports into the global ISSO. The ISSO reports to the board on matters of risk.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application Life cycle is certified ISO9001 and follow the best practices.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 2. Application vulnerability is part of the application development, and is enforced by regular external penetration testing. Findings from penetration tests are assessed internally, critical findings are corrected in the next 2 weeks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continual monitoring of infrastructure. Trying to look for holes in security concepts is carried out on a daily basis. This is completed on both production environment and local BvD networks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: BvD has a documented incident management process and it forms part of the wider InfoSec policy at BvD. Reporting of issues is through local support contact teams. If an incident is deemed serious enough to warrant escalation then an appropriate team of senior management are grouped together. Updates are pushed through an external Dashboard system. This is updated with latest status updates.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change; ; Moody’s Corporation (NYSE:MCO) announced in July 2021 that it received an ‘A’ score from CDP on climate action for the second consecutive year. The top score recognizes Moody’s as one of a small number of high-performing companies out of nearly 12,000 that are leading actions to cut emissions, mitigate climate risks and develop the low-carbon economy. In 2021, Moody’s accelerated its commitment to achieve net-zero emissions by 2040, bringing its original target forward by ten years, and advanced its validated, interim net-zero science-based targets.
• Covid-19 recovery:

  Covid-19 recovery

  We updated business continuity strategy in response to COVID 19
• Tackling economic inequality:

  Tackling economic inequality

  We are an equal opportunity employer
• Equal opportunity:

  Equal opportunity

  Our diversity strategy focuses on hiring diverse candidates and elevating non-traditional employees to leadership positions, with a focus on empowering women leaders on a global scale and increasing the racial and ethnic makeup of our employees and leaders globally.; ; We take a holistic approach to this work by implementing comprehensive education programs, such as diversity trainings, as well as specialized programs for historically marginalized groups, including Business Resource Groups (BRGs). We also encourage Courageous Conversations and institute DE&I accountability measures to help move us from awareness to impact.; ; We acknowledge the opportunity for the financial services industry to do more in promoting a diverse and inclusive workplace, and we recognize the responsibility we have to our employees, customers, stakeholders, and society to advance our diversity strategy.
• Wellbeing:

  Wellbeing

  We have health and safety policy

Pricing

• Price: £5,000 to £25,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer free trials to new organisations or teams that are interested in testing Fame. Trials normally last up to a week and the only limitation is the ability to export information.
• Link to free trial: https://www.bvdinfo.com/en-gb/contact-us/free-trial?product=fame

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.