ZAIZI LTD
Microsoft Dynamics 365
Zaizi provides a range of consultancy, adoption, transition and training services for all Microsoft Dynamics 365 modules, helping clients gain maximum benefit from Dynamics 365. We support clients throughout the implementation of Dynamics 365, providing discovery, design, planning, configuration, integration, deployment, change and support services.
Features
- Deliver fast, personalised service
- Digital Portal development with Bespoke, Dynamics or Power Apps Portals
- A Microsoft Dynamics 365 (CRM) solution roadmap
Benefits
- Rapid configuration, customisation and deployment of Dynamics 365
- Ensure compliance: GDS Service Standard and Technology Code of Practice
- Skills transfer to internal staff including training and project management
Pricing
£450 to £1,600 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
5 8 3 0 4 2 9 2 0 5 7 6 5 2 3
Contact
ZAIZI LTD
Andrew Hawkins
Telephone: 0203 582 8330
Email: sales@zaizi.com
Planning
- Planning service
- Yes
- How the planning service works
-
We tailor our approach to your needs and to offer value for money.
We use our Sustaining Engineering to better utilise our support and development functions to ensure we get maximum crossover of activities
We are platform and technology agnostic. It enables us to offer you impartial advice on supplier and vendor selection during the planning stage. We explore the options available for cloud deployment solutions; such as SaaS/PaaS/IaaS and whether to use private/public/hybrid cloud solutions. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- MS Dynamics 365
Training
- Training service provided
- Yes
- How the training service works
-
We can offer both onsite and remote training throughout the engagement, designed to upskill your internal teams. It enables your team to maintain and provide their own continuous improvements to the services we deliver. Training services are typically agreed as part of the initial planning phase to ensure we are clear on the level of training you require.
This could be delivered in a number of ways, including one-to-one coaching, pair programming, show and tells, workshop sessions, webinars or user guides. During the planning phase, we would also formulate an exit plan to ensure this is tied into the deliverables schedule. We will always endeavour to provide as much knowledge transfer and information sharing as practically possible, as it will ultimately reduce your reliance on external suppliers in future. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our architects will identify cybersecurity processes and tooling that complies with your security guidelines, maintaining the integrity of your sensitive data.
We offer expert setup and migration consultation, providing hands-on technical capabilities to deploy services to a new platform. We will collaboratively develop a detailed migration strategy with your in-house team.
We deliver a seamless transition that ensures:
- continuity of service
- integrity of data
- staff skills capability
- implementing security measures
- cross-compatibility and preventing any data loss in the process
We provide specialists in Cloud Engineering, Cyber Security, Data, DevOps, Change Management, Infrastructure and QA/Testing, supporting all aspects of the migration journey. We comply with ISO2700. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
QA and Performance Testing is baked into the delivery of our services. We develop user testing scenarios that reflect key user journeys, enabling us to test solutions as real users experience it.
These scenarios can also provide a foundation for cross-browser/device testing and user acceptance testing.
Our test specialists deliver:
- Functional Testing
- Load & Performance Testing
- Automation Testing
- Infrastructure Testing
- Acceptance Testing
- Security Testing
- UAT / OAT / DR Testing
- Vulnerabilities and Stress Testing
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Support will depend on the service provided and will be developed with clients on a case by case basis. Support will be delivered though out Sustaining Engineering team
Service scope
- Service constraints
- NA
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Zaizi offer Level 3 support service supporting the application, platform and infrastructure. We operate under an ITIL model incorporating a Continual Improvement and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays) Additional 2nd Level Support is provided at an extra cost with 24/7 Support Via UK and Overseas Support Desk. Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times, typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Zaizi offer Level 3 support service supporting the application, platform and infrastructure. We operate under an ITIL model incorporating a Continual Improvement and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays) Additional 2nd Level Support is provided at an extra cost with 24/7 Support Via UK and Overseas Support Desk. Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times, typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 25th August 2022
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Zaizi is committed to tackling Economic Inequality through our core purpose to realise the potential of our staff, customers, and fellow citizens:
We contribute to the levelling up agenda through our hybrid working policy with hubs in London, Bristol, Manchester, Sheffield, and Newcastle.
We’ve partnered with the Future Frontiers Programme for our staff to mentor school students from deprived areas.
Signatories to the Armed Forces Covenant, we recruit ex-forces colleagues with DV clearance and train them in digital capability. We provide Reservists full pay when they are on training.
Our full-time Organisational Coach, works with our staff to create a mind-set for positive change, enabling all to achieve their goals and thrive at work.
Furthermore, we’ve created a multi-stream approach to recruitment and retention. Board level KPIs measure our impact across multiple facets including reach. This ensures we can resource projects to support the Levelling Up agenda, actively recruiting across the UK.
We actively encourage and support those from economically disadvantaged areas and agree KPI’s with our G-Cloud clients for target inclusion rates.
We work with our apprenticeship providers Founders & Coders & Makers Academy to source candidates from diverse backgrounds. To date we’ve onboarded 12 apprentices including refugees, return to work mums and career changers such as primary school teachers.
We recruit nationally in the UK, enabling people to work from anywhere in the UK, enabling remote working as an opportunity to tap into areas traditionally less digitally aware using a variety of techniques to engage in different ways.
We use projects to help us upskill apprenticeships, graduates and people looking to change careers. For example, one client contract has enabled us to on-board and train over 15 apprentices, graduates and junior staff.Equal opportunity
An ethnic minority owned business, our purpose is to realise the potential of our staff, customers, and fellow citizens through equal opportunity. Through the provision of our G-cloud services continually expand our commitment. Example measures include:
37% of our workforce are women (industry average is 26%). Target 50% by 2027.
48.5% of the workforce identify as non-White (industry average is 15.2%).
Board level KPIs measure our impact across multiple facets, such as gender, age, ethnicity, religion, gender / sexual orientation, maternity / paternity, and reach.
We actively encourage and support Women, BAME and those from economically disadvantaged groups, agreeing targets with G-cloud clients.
All our job adverts carry the following description: “Studies show that women and Black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So, if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.” We ensure we post all jobs on women only job boards as well as other forums.
We work with our apprenticeship providers to source candidates from diverse backgrounds, including refugees, return to work mums and career changers such as primary school teachers.
We offer flexible and part-time work to enable working mums to pursue a career with us and publish pay bands for all vacancies that we advertise for transparency, ensuring we do not disproportionately negatively impact those from under-represented groups in our industry.
We are disability confident committed and aim to become a disability confident employer, making necessary adjustments for people with physical and mental disabilities.
We have women in our board, management and senior roles providing role models for others and attracting more women.
Pricing
- Price
- £450 to £1,600 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@zaizi.com.
Tell them what format you need. It will help if you say what assistive technology you use.