PricewaterhouseCoopers (LLP) PwC

PwC Software Asset Management Services

We deliver Software Asset Management services to ensure effective management, control and protection of both Cloud and on-premise software assets throughout the lifecycle from procurement to disposal. The goal is to efficiently manage IT expenditure, HR overhead and risks in owning software assets to support organisation’s strategic plan.

Features

• IT, Software and Hardware Asset Management (ITAM/SAM/HAM) maturity assessment
• SAM Technology (Flexera/Snow and ServiceNow SAMPro) implementation and configuration
• Operating Model and functional integration into ITSM/ITSCM/CMDB
• Strategy, Roadmap, Policy, process, controls and governance design / implementation
• Vendor reconciliation, negotiation and true-up (Microsoft, VMWare, SAP, Oracle etc.)
• Licence and Cloud optimisation (Azure, AWS, GCP) to reduce costs
• Outsourced SAM managed services (interim,long term)
• Transformation support for Data Centre exit, transition to Cloud etc.
• Provision of AI for contract analysis and licence use rights
• FinOps design, implementation. PwC has proprietary Cloud Cost Optimisation Technology

Benefits

• Complete visibility of assets, costs, contracts and renewals deployed
• Accelerated Cloud transformation
• Audit preparation, defence and optimisation of terms and Use Rights
• Maintain on-going software compliance and mitigating compliance risks
• Improved software contract commercials due to increased better quality information
• Access to a global network of qualified and vetted specialists
• Access to best practice SAM process and governance
• Identification and delivery of software cost savings (gain share)
• Rapid deployment capability optimising benefit realisation and reducing costs overhead.
• AI and Proprietary PwC technologies speed analysis and benefit realisation.

£100 to £2,750 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

583231696672593

Contact

Catherine Hurl
028 9041 5797
uk_tender_tracker@pwc.com

Planning

• Planning service: Yes
• How the planning service works: We bring extensive experience planning, designing and implementing Cloud and on-premise license management technologies. This includes initial scoping, technical and business requirement definition, technical documentation, architecture planning and review of security considerations. We identify how the solution will integrate with existing technologies and design any technical integrations or adaptors required by the solution. In addition we outline any training or knowledge transfer activities to enable and enhance understanding of the technical solution and respective design decisions. In respect of broader software licensing, we provide support and advice around how software can be licensed using alternative, cloud based or Software as a Service licensing models.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are able to provide knowledge transfer and training programmes in the use of cloud license management technologies. This includes general use of the software, including discovery and inventory of technology assets, initial set up, configuration and review of licenses and reporting. Broader technical training can be provided for on-going maintenance of the software, such as updates and integrations into other technology products. We also provide training around cloud software licensing and procurement strategy.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If looking to transition existing license management technologies to cloud, we provide support in this process either by designing the new solution or as an upgrade or transition using existing data. We undertake initial scoping activities to identify how technology is currently used, configured and integrated with other technology platforms. We then undertake business and technical planning, designing the migrated solution (either as new or by migrating existing) and implementing the solution if required. In respect of broader software licensing, we can provide support and advice on how software can be licensed alternatively using cloud software.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Depending on requirements we can deploy the cloud license management technology to buyer infrastructure, our own data centre or a third party hosting platform (for example, the tool vendor's data centre). Initial planning and scoping will be undertaken to fully understand business requirements and understand what security considerations must be in place before deploying the solution.

Service scope

• Service constraints: None known

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is via working in partnership, onsite where possible, and regular face to face contact.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 18/06/2022
• What the ISO/IEC 27001 doesn’t cover: PwC operates an Information Security Management System that complies and aligns with the requirements of ISO/IEC 27001:2013 for all client data that comes under our control or ownership by virtue of a contract for services between PricewaterhouseCoopers LLP and a client.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay from FIS
• PCI DSS accreditation date: 04/02/2022
• What the PCI DSS doesn’t cover: "It covers the use of all credit card facilities that PwC uses. These are the online terminal used by Collections to take card payments by clients, and handheld terminals used by the business for charity collections, and by the pharmacy for their payments.; "
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: BS ISO 22301:2012, Business continuity management systems requirements

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We work with our suppliers throughout the supply chain and operations to reduce emissions. We are on target for net zero by 2030. In 2023, we were again ‘platinum rated’ for sustainability from EcoVadis, - top 1% with our environmental performance deemed ‘outstanding’. We’re a carbon management leader for our ‘strong greenhouse gases management system and decarbonisation commitments, actions and reporting capabilities’.; ; The specifics varies per engagement, but our G-Cloud service provision will tackle climate change by one or more of the following:; a. Using climate friendly (low processing) algorithms.; b. Articulating climate impact on the hosting platform.; c. Including climate impact in options analysis to minimise climate impact whilst meeting contract objectives.; d. Investing in green tech, considering impact of manufacture, usage and at end of life.; e. Engaging with VCSEs to recondition technology.; f. Having 100% green energy on all our premises.; g. Sending zero waste to energy.; ; During engagement delivery, we implement Thoughtful Travel as our greatest climate impact is business travel. Specifically, we: ; a. Collaborate online where appropriate, to avoid unnecessary travel.; b. Work in our network of BREEAM rated offices accessible by public transport (typically generating lower emissions compared to remote working); c. Enforce use of our travel booking app which prevents the least environmentally friendly modes of travel and has emissions information for different transport options. ; d. Agree travel in advance ; e. Use our climate forecaster and reporting tool to model our transport decisions and provide clear reporting of our emissions (which are our Buyers’ scope 3 emissions); ; We also induce and support our people to lower their own climate impact, facilitating circular economy principles e.g. recycling personal technology and clothing, sharing relevant practices.

  Covid-19 recovery

  Our G-Cloud services have been critical to Covid-19 recovery as follows:; a. Harnessing the power of cloud scalability and flexibility to our clients, enabling them to adjust their IT infrastructure ‘on demand’. This is important for Covid-19 recovery as Buyers still need to support remote working and online operations.; b. Reimagining how we deliver work - our cloud computing capabilities enable remote work by providing secure access to business applications and data from anywhere. This supports Covid-19 recovery in Buyers’ contracts by maintaining productivity, collaboration and service delivery.; c. Implementing robust security measures for our clients to meet increased cybersecurity risks - thus safeguarding their cloud infrastructure and data, a key issue for many government Buyers.; d. Providing robust and resilient cloud infrastructure to our clients, thus helping Buyers maintain business continuity throughout the pandemic.; e. Supporting our Buyers’ need for digital transformation, which has been accelerated by the pandemic. For example, we help organisations leverage cloud technologies to modernise their IT infrastructure, adopt agile development practices and drive innovation.; f. Providing digital skills training for people over 50, who became unemployed during Covid-19, to enable them to reskill and become economically active again.; g. Scaling up our office presence and delivering engagements in UK cold spots which include Bradford and Belfast, to support economic recovery and growth.; h. Significantly expanding our presence in areas such as Manchester and Cardiff which were also severely impacted by Covid-19.; ; We continue to innovate in emerging cloud technology to help Buyers tackle Covid-19 challenges and support a green transition, by enabling remote working, ensuring security and compliance, supporting scalability, driving digital transformation, and increasing business resilience.

  Tackling economic inequality

  Our G-Cloud 14 service provision will help tackle economic inequality as follows:; ; Increase supply chain resilience, capacity, and diversity by:; a. Teaming with diverse businesses in contract delivery e.g. Auticon, a VCSE specialising in IT consultancy, staffed by people with autistic spectrum disorders. We also team with micro and small firms depending on the engagement scope and location.; b. We procure from social enterprises for ancillary products and services - e.g. catering and stationery. We are a founding member of the Buy Social Corporate Challenge and spend about £5m p/a with social enterprises. Therefore, indirect spend will help to tackle economic inequality.; c. Structuring our procurement to be accessible by social enterprises and apprentices in their provision of services to us and having transparent, fair, and clear procurement plans.; d. Running skills development seminars to help social enterprises become contract ready in conjunction with the School for Social Entrepreneurs.; e. Offering an equitable share of profit and risk within the contract and paying promptly. Since 2018, we have reported in line with Government’s Reporting on Payment Practices and Performance regulations.; ; Tackling Human Rights & Modern Slavery:; a. We have been rated ‘outstanding’ for Human Rights by EcoVadis. We focus on Modern Slavery “hotspots” in our supply chain and have detailed our policies, governance, risk management approach and related reporting in our Human Rights & Modern Slavery Statement.; ; Modernising delivery: ; a. We team with leading technology suppliers and innovate modern ways to deliver work and horizon scan for new opportunities to drive better outcomes or more efficient delivery. ; b. Recently awarded by Google for our innovative Generative AI solution - mindful of potential concerns posed by AI.; ; Developing skills:; a. We deploy apprentices from our technology degree apprentice scheme in appropriate roles - this will form part of their portfolio submission.

  Equal opportunity

  We are a level 2 disability confident employer and our platinum EcoVadis rating includes “Outstanding” for Labour and Human Rights performance as a result of our programmes to continuously manage the human rights risk associated with our operations and supply chain, and promote diversity, equity and inclusion.; ; Our G-Cloud 14 service provision will help with equal opportunity as follows:; ; a. Providing opportunities for people from underrepresented groups, so they can gain the experience they require to progress through our business. ; b. Specifically for disabled people, we team with VCSEs e.g. Auticon to provide work opportunities. For our own people and third parties we provide assistive technology and accommodations to enable people to manage long-term conditions.; c. We collaborate with under-represented groups so that our services are accessible and culturally inclusive.; d. Within our contract delivery we measure representation at all levels and gain feedback on quality of experience as retention and development requires people to have a sense of belonging and opportunities to develop.; e. We have a technology apprenticeship programme and our service provision gives opportunities (with oversight) to our apprentices, to help develop digital skills e.g. cloud and a portfolio for qualifications.; f. We conduct outreach to attract people to attend relevant training to work on call off contracts and monitor the diversity of our security cleared talent pool so we can mobilise diverse talent at pace.; g. We offer coaching to client personnel, nominated by the Buyer, to help them with their workforce equality strategy.; h. We offer community outreach including technical and relevant core skills and raising confidence and ambitions to help people from underrepresented groups become economically active.

  Wellbeing

  Our G-Cloud service provision will help with wellbeing by our culture of support embedded within our ways of working:; a. developing an initial action plan to address typical health and wellbeing risks associated with cloud service provision. This includes checking work allocation in advance (alongside holiday and professional development), reviewing workload weekly and monitoring timesheets; providing suitable ergonomic equipment, creating a supportive environment, empowering and supporting our people to deliver their work and recognising their impact.; b. Empowering people to self-care e.g. attending routine medical appointments or attending to personal matters using everyday flexibility for work life balance.; - Collaborating with each team on wellbeing initiatives to suit their needs e.g. walking meetings, “dress for your day”, office fruit bowls, team-led yoga.; c. Sharing ideas for outside working hours e.g. using our corporate licence for the Headspace app or painting.; - Signposting corporate sources of support e.g. helplines and medical support - for PwC, Buyer and third party people, including help for issues like bereavement and firmwide resources e.g. support during world conflicts or the financial crisis. ; d. Accommodating access requirements and management of health conditions (as a Disability Level 2 Confident employer and signatory to Working With Cancer pledge).; e. We collaborate with financial organisations such as Aviva to host webinars for our people to make more informed decisions regarding their pension and as well as regular mortgage workshops.; f. Support different cultures e.g. opportunity to participate in the Ramadan challenge to promote insight and understanding during this period. ; ; We also share ideas with the wider community via LinkedIn Live for example on “digital detoxing” and promoting a culture of self-care.

Pricing

• Price: £100 to £2,750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.