M2M TECH LIMITED

Real-Time Passenger Information (RTPI) Display Content Management System (CMS)

A cloud based content management system for managing and delivering real time passenger information across all transport modes. Integrates with existing transport data infrastructure, processes and enriches data, and distributes accurate information to displays via intelligent monitoring, automated failover, and comprehensive accessibility features including audio announcements and high contrast modes.

Features

• Multi-provider data feed integration hub supporting standard protocols
• Interactive management dashboard with real time display monitoring capabilities
• Multi-manufacturer display support via standardized industry protocols
• Real-time content streaming enables comprehensive remote management
• AI-assisted messaging system with automated profanity filtering
• Integrated CCTV management through single unified platform interface
• Multi-tenant access for transport authorities bus operators maintenance contractors
• Predictive analytics with automated fault detection and recovery procedures
• Custom branded themes with automated seasonal content variations
• Scalable enterprise-ready architecture supports unlimited display growth

Benefits

• Instantly switch between multiple data providers without hardware changes
• Centrally perform remote monitoring and comprehensive display management tasks
• Automatically detect faults and receive proactive system alerts
• Quickly compose messages using AI-powered content assistance tools
• Shared platform collaboration between authorities and third parties
• Instantly view live display content and historical playback recordings
• Seamlessly integrate CCTV monitoring and security management within interface
• Reduce maintenance costs through comprehensive remote diagnostic capabilities
• Eliminate training overhead with intuitive unified management interface
• Automatically scale system capacity as your network expands

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@m2mtechltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

583327550473930

Contact

Mathew Sunderland
01235819890
info@m2mtechltd.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Concurrent user limit of 50 active users expandable with advanced plans. Planned maintenance windows of 2 to 4 hours monthly. Support hours are 9 AM to 5 PM Monday through Friday. API rate limits of 500 requests per minute per data feed. Standard data retention period of 12 months. UI customization limited to basic layout options. Integration with non standard data formats may require professional services. 60 day notice provided for feature deprecation with 18 month legacy API support.
• System requirements:
  • Internet connectivity for cloud-based service access and operation
  • Compatible RTPI display hardware supporting standard communication protocols
  • Access to RTPI data feeds from chosen providers
  • Modern web browser for accessing management portal interface
  • Network firewall configuration allowing outbound HTTPS connections
  • Email system for receiving alerts and notifications
  • Compatible CCTV hardware for integrated surveillance functionality (optional)
  • Local IT security policies allowing cloud service connections
  • Organizational readiness for multi-tenant collaborative platform access

User support

• Email or online ticketing support: Yes
• Support response times: M2M Tech provides comprehensive support with standard business hours coverage 9 AM to 5 PM Monday through Friday and 4 hour response time targets for customer support queries during business hours. Our multi channel approach includes email support@m2mtechltd.com, phone support, and ticketing system ensuring prompt acknowledgment and resolution. Response times vary by severity level with critical issues receiving 1 hour response during business hours. Weekend support available for urgent matters affecting service delivery through dedicated support contact. All queries acknowledged within 1 business day with resolution targets based on issue severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: M2M Tech provides structured IT Service Management based on ITIL principles with severity based response times. Service Level Agreements include Cloud platform 99.5% uptime, display systems 99.2% availability, platform response maximum 10 seconds. Support levels include Critical P1 issues system failures receive 1 hour response with 4 hour resolution target. High P2 issues display connectivity problems get 4 hour response with 24 hour resolution target. Medium P3 issues configuration adjustments receive 1 business day response with 5 business day resolution. Low P4 issues enhancement requests get 3 business days response with best effort resolution. Standard support operates 9 AM to 5 PM Monday through Friday. Professional services available at extra cost include onsite installation, site surveys, custom integration, specialized training. Initial 30 day go live support period with dedicated technical assistance. No technical account manager included in standard service pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: M2M Tech provides comprehensive onboarding support through our structured implementation approach covering Discovery and Planning, Development and Configuration, Testing and Training, and Deployment and Support phases. Getting Started Process includes kick off meetings and dedicated Customer Success Manager for 90 days, technical integration including data feeds, hardware configuration, and user setup, comprehensive training and documentation provision, go live support with 30 day performance review. Professional services team provides site surveys, technical integration assistance, user training programs, and ongoing optimization recommendations throughout the implementation period.; ; Training Delivery Methods: Hands-on sessions during implementation (2-4 hours per person for end-users), role-based training programs tailored for different user types, interactive help system within the platform, online training resources including 24/7 knowledge base, dedicated training support available via email and phone.; ; Documentation Provided: User documentation and training materials, technical integration guides and API documentation, system administration manuals, troubleshooting guides and FAQ resources.; ; Our unified management interface is designed to reduce training requirements and operational complexity, ensuring users can quickly become proficient with the system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: M2M Tech facilitates comprehensive data extraction when contracts end, ensuring customers retain full access to their information. The offboarding process requires 30 day notice and includes structured transition planning with data export capabilities in multiple standard formats including CSV, JSON, and XML formats to ensure compatibility with alternative systems.; ; Our data portability features enable easy data export throughout the contract period, not just at termination. Upon contract conclusion, we provide technical assistance with data export and system migration, including knowledge transfer sessions to ensure continuity of operations. The service includes assistance with data migration to alternative systems as part of our commitment to preventing vendor lock in.; ; Following termination, we maintain a 30 day data retention period specifically for recovery purposes, during which customers can retrieve any additional data they may have missed during the initial export process. We provide secure data deletion certification upon request once the retention period expires. Post termination support is available for 60 days to address any transition queries or data related issues that may arise during the migration to new systems.; ; The gradual service reduction approach minimizes operational disruption while ensuring complete data accessibility throughout the transition period.
• End-of-contract process: At contract conclusion, M2M Tech implements a structured offboarding process requiring 30 day notice. The process includes transition planning, gradual service reduction to minimize operational disruption, and comprehensive data export capabilities in standard formats including CSV, JSON, and XML. A 30 day data retention period follows termination specifically for recovery purposes, with secure data deletion certification provided upon request.; ; Included in Contract Price: The standard offboarding process includes transition planning, data export in standard formats, technical assistance with data export and system migration, knowledge transfer sessions for continuity of operations, and 60 days of post termination support for transition queries. Migration assistance is included for significant changes, and customers receive pro rata refunds for unused prepaid services where applicable. There are no early termination penalties for termination for convenience.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The RTPI Content Management System provides identical functionality across mobile and desktop platforms through responsive web design. Mobile users access the same unified management interface, real time monitoring, messaging capabilities, and CCTV management features as desktop users. The key difference is interface optimization mobile displays adapt layouts for smaller screens while maintaining full feature access. Desktop users benefit from the recommended 1920x1080 resolution for enhanced visual experience, while mobile users on tablets and smartphones receive streamlined layouts optimized for touch interaction. All core functionality remains consistent across platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The RTPI Content Management System features a unified web based interface accessible through modern browsers Chrome 120+, Firefox 115+, Safari 16+, Edge 120+. Users access a comprehensive dashboard providing real time display monitoring, advanced messaging with AI assistance, integrated CCTV management, and multi tenant collaboration tools. The interface supports role based permissions for different user types and includes automated fault detection with proactive alerting. Mobile responsive design ensures full functionality across desktop, tablet, and smartphone devices. The browser based interface requires no local software installation, providing secure cloud access with multi factor authentication and end to end encryption.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: M2M Tech is committed to accessibility compliance with our RTPI Content Management System web interface meeting WCAG 2.2 AA standards. We conduct continuous accessibility improvements based on user testing to ensure the management portal remains accessible to users of assistive technology. Our browser based interface is designed with accessibility considerations in mind, supporting modern web accessibility standards across Chrome 120+, Firefox 115+, Safari 16+, and Edge 120+. Specific testing methodologies and partnerships are continuously developed as part of our ongoing accessibility commitment and compliance framework.
• API: Yes
• What users can and can't do using the API: Our platform provides a comprehensive RESTful API available upon request to customers, granting programmatic access to substantially all system functionality for integration with existing infrastructure and white-label implementations. API access is available at an additional cost, with pricing structured differently for standalone API access versus API provided as part of Platform Services.; ; Setup Through API: Users can provision data ingestion modules, configure data processing rules, establish display estate hierarchies, deploy automated failover logic, and define user access controls. API-driven setup enables rapid deployment and automated configuration management.; ; Changes Through API: Real-time modifications include data source switching, processing rule updates, content management (messaging, themes, service blanking), display remote commands (reboots, theme changes, data purges), support ticket management, and configuration of KPI thresholds and alerting rules. All supporting utilities (Graphic Production Engine, Redirection Engine, SMS/WhatsApp services, Virtual Displays) are fully API-accessible.; ; Limitations: The API primarily governs platform operations and supporting services rather than direct Display Client software embedded functionality. Physical hardware constraints (screen capabilities, installed sensors) cannot be modified via API. Certain security-critical operations require explicit authentication beyond standard API credentials. Real-time streaming capabilities (CCTV, live display content) utilize dedicated protocols optimized for bandwidth efficiency rather than REST API endpoints.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The RTPI Display CMS offers extensive customisation across all platform components to meet diverse operational requirements via role-based access controls. Advanced customizations are implemented by our development team as professional services.; ; Platform-level: Dashboard widgets can be added, modified, or removed to suit operational priorities. Colour schemes and visual themes adapt to organizational branding.; ; Display configuration: Service data presentation (schedules-only, real-time-only, or mixed modes), display themes (day/night, seasonal, accessibility modes), content presentation sequencing, and information density can be tailored hierarchically—estate-wide, by display type/group, or individual displays.; ; Content management: Operator logos, messaging templates, bottom-line messages, service blanking rules, and scheduling preferences are fully customizable with audit trails.; ; Data governance: Real-time manipulation rules, failover behaviours, automated alerts, public-facing messages, and screening/correction dictionaries are configurable to organizational requirements.; ; Integration: APIs enable custom modules for unique data sources, display protocols, and third-party system integration.; ; Administrators configure platform-wide settings. Transport operators manage content within delegated access rights. Technical users control data rules and integration parameters. All changes require appropriate permissions with mandatory peer-review for critical operations.

Scaling

• Independence of resources: Our RTPI CMS web portal operates on Microsoft Azure UK regions with redundant infrastructure across multiple cloud availability zones, ensuring user isolation through our multi tenant architecture. We implement proactive capacity management and automated scaling based on usage patterns to prevent resource contention. Our web portal platform maintains 99.5% uptime with automated health checks, predictive analytics, and real time performance monitoring ensuring early issue identification before users are affected. Each tenant operates in isolated environments with dedicated resources and role based permissions that scale independently based on their specific demand patterns, supporting growth from pilot projects to enterprise deployments.

Analytics

• Service usage metrics: Yes
• Metrics types: The RTPI CMS provides comprehensive reporting and analytics dashboard monitoring system availability 99.5% uptime target, response times, and user activity. Performance metrics include API response times, data feed processing latency, and display connectivity status. User engagement metrics track login frequency, feature utilization, and session duration across the multi tenant platform. Infrastructure metrics monitor Azure resource utilization, bandwidth consumption, and storage capacity. Security metrics include failed login attempts, access patterns, and compliance status. Service quality metrics encompass incident response times, resolution rates, and customer satisfaction scores through monthly performance reports and quarterly business reviews for continuous service improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their personal data through their profile account editing page using an "Export My Data" button. The personal data export is provided in CSV format. This self-service approach allows users to directly access and download their personal information at any time during the contract period. The document does not provide additional details about the specific personal data categories included in the export or the processing timeframe for generating the export file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • UTMC Compliant Asset Configuration Files in XML Format
  • Microsoft Excel Spreadsheet .xlsx
  • JSON, format to be agreed
  • XML, format to be agreed
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • UTMC Compliant Asset Configuration Files in XML Format
  • Microsoft Excel Spreadsheet .xlsx, format to be agreed
  • JSON, format to be agreed
  • XML, format to be agreed

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.5% uptime for our web portal, backed by our proven 12 year track record delivering reliable RTPI solutions. Our cloud hosted platform operates on Microsoft Azure UK regions with redundant infrastructure across multiple availability zones, ensuring robust resilience and business continuity.; ; Our comprehensive Service Level Agreement includes automated real time availability monitoring with 5 minute granularity and monthly performance reports with detailed incident analysis. We implement proactive outage prevention through automated health checks, predictive analytics for early issue identification.; ; This availability guarantee is supported by our multi tenant cloud architecture, automated capacity management, and continuous infrastructure monitoring, ensuring your RTPI web portal remains accessible and operational when your transport services need it most.
• Approach to resilience: Our RTPI web portal is designed with comprehensive resilience through redundant infrastructure across multiple Microsoft Azure availability zones in UK regions. The service architecture implements automated health checks, predictive analytics for early issue identification, and proactive capacity management to prevent outages before they occur.; ; Key resilience features include real time performance monitoring with 5 minute granularity, automated scaling based on usage patterns, and comprehensive disaster recovery procedures. Our cloud hosted platform eliminates single points of failure through distributed computing resources and automated failover mechanisms.; ; The datacenter setup leverages Azure's enterprise-grade infrastructure with geographically separated availability zones, ensuring service continuity even during regional incidents. We implement comprehensive data protection with automated backup systems, encrypted data transmission, and multi-layer security controls aligned with government security standards.; ; Our resilience approach includes continuous infrastructure monitoring, load testing during peak usage periods, and regular performance reviews with capacity planning. This design has delivered our proven 99.5% web portal uptime over 12 years of operation, ensuring reliable access to passenger information management capabilities when transport services need them most.
• Outage reporting: Our RTPI web portal service includes comprehensive outage reporting through multiple channels. We provide 24/7 automated monitoring with proactive alerting for service issues, ensuring customers are immediately notified when problems are detected via agreed methods. Monthly service performance reports are delivered with detailed availability, incident, and resolution metrics, providing comprehensive visibility into service performance.; ; The service includes real time availability monitoring with 5 minute granularity. Change notification processes keep customers informed of planned maintenance and updates to minimize service disruption. We implement proactive outage prevention through automated health checks, predictive analytics for early issue identification.; ; Our comprehensive monitoring system provides continuous improvement based on incident learnings and delivers transparent reporting on service performance. Quarterly business reviews assess service performance and identify improvement opportunities. All outage information and performance metrics are documented through our structured service desk processes, ensuring customers have complete visibility into service availability and any incidents affecting the web portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through multi factor authentication and role based access controls, ensuring users only access functions appropriate to their responsibilities. We implement end to end encryption for all administrative communications and maintain comprehensive audit trails of all management activities.; ; Support channels utilize structured authentication procedures with verified contact information before providing assistance. Administrative access is limited to authorized personnel with defined escalation procedures. All management interfaces operate over encrypted connections with session timeout controls. Access permissions are regularly reviewed and updated based on user roles and responsibilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: M2M Tech operates within a structured governance framework ensuring services are delivered with commercial focus, financial efficiency, and proactive risk management. Accountability rests with the Board, specifically the Director and Head of Software Development, who maintains direct oversight of security governance with regular review of information security risks. We conduct regular compliance testing against established baselines including Cyber Essentials certification, GDPR compliance, and Government Security Classification Policy standards. System configuration reviews occur systematically with continuous monitoring and quarterly business reviews. We are prepared to obtain ISO/IEC 27001 certification for any contract where deemed necessary by the customer.
• Information security policies and processes: M2M Tech follows a comprehensive information security framework aligned with Cyber Essentials Plus certification requirements, GDPR compliance, and Government Security Classification Policy standards. Our policies encompass multi factor authentication, end to end encryption, role based access controls, and continuous security monitoring across all services hosted on Microsoft Azure UK regions.; ; Reporting Structure: The Directors and Head of Software Development maintains board level responsibility for security governance with direct oversight of all security policies. Regular third party security assessments provide independent validation of our compliance framework, with findings reported directly to senior management.; ; Policy Enforcement: We ensure policy adherence through automated monitoring systems, continuous compliance tracking, and documented audit trails. Our structured approach includes regular privacy impact assessments for new features, annual disaster recovery exercises with documented results, and proactive alerting for security incidents.; ; Process Management: Security policies are integrated into our development lifecycle with automated testing and deployment procedures. We maintain transparent reporting through monthly availability reports including security metrics, quarterly business reviews assessing security performance, and continuous improvement based on incident learnings. All staff receive regular security training aligned with public sector data handling standards and transport security best practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration management uses version control systems to track all service components through their lifecycle from development to deployment. Changes undergo structured assessment including security impact analysis, automated testing, and staged deployment procedures with comprehensive audit trails and rollback capabilities.; ; Monthly platform updates follow controlled release cycles with security impact assessments integrated into our development process. All changes are tested in sandbox environments before production deployment. Critical security updates are deployed immediately following emergency change procedures. Components are monitored through automated health checks with continuous compliance tracking against our security framework.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management combines automated monitoring with regular third party security assessments as part of our Cyber Essentials Plus framework. We assess threats through continuous security monitoring, predictive analytics, and Microsoft Azure security intelligence feeds.; ; Critical security updates are deployed immediately via automated procedures, while standard patches follow our monthly release cycle with comprehensive testing. Threat intelligence sources include Microsoft Security Response Center, NCSC advisories, transport sector security bulletins, and our annual penetration testing program. All vulnerabilities undergo risk assessment with documented remediation timelines and emergency response procedures for critical patches.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring uses automated systems with real time alerting and predictive analytics to identify potential compromises. We monitor system behavior, access patterns, and performance anomalies with 5 minute granularity tracking.; ; When potential compromises are detected, our structured incident management process activates with defined severity levels and escalation procedures. Our response team provides immediate assessment and containment measures.; ; Response times follow our SLA framework Priority 1 incidents receive immediate response with 4 hour resolution targets, supported by continuous availability. Our automated health checks enable proactive threat detection before service impact occurs, supported by comprehensive audit trails and continuous compliance monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management follows structured escalation procedures with pre defined processes for common events, categorized by severity levels Priority 1 through 4 with specific response and resolution timeframes.; ; Users report incidents through multiple channels including email support, phone contact, and our customer portal. Our response team provides immediate assessment for critical issues.; ; We provide comprehensive incident reporting through monthly service performance reports including availability, incident, and resolution metrics. Quarterly business reviews assess incident trends and improvement opportunities. Real time incident status updates are communicated via email during active incidents until full resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: IMSM (IASME)
• ISO 9001 accreditation date: Friday 17 October 2025
• What the ISO 9001 doesn’t cover: Certification covers all functions and services of M2M Tech Ltd
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bde0fb7f-95b2-4381-9bc4-933bc329e708
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@m2mtechltd.com. Tell them what format you need. It will help if you say what assistive technology you use.