Omniplex Learning

Articulate 360 Learning and Development Authoring Tool from Omniplex Learning

Articulate 360 is an award-winning authoring tool simplifying online course creation. As Articulate’s official UK partner, Omniplex Learning provides training and support, equipping public sector organisations with the skills to tailor digital course content. We help source assets, author courses, build-in accessibility, streamline stakeholder reviews and increase eLearning content variety.

Features

• Screen recording
• Team collaboration
• Easy course reviewing
• Content Library
• Fully responsive on all mobile devices
• In-built Templates
• Fully customisable in-built courses on a huge variety of subjects
• Training - live webinars and pre-recorded content
• Built-in accessibility features to help course creation
• Easy "one-click" content distribution

Benefits

• Over 9 million digital assets - all royalty free
• Templates, images, videos, icons and characters
• Quick and easy course design
• Huge variety of quizzing options for knowledge checks and certification
• Always on the latest version - updates included in subscription
• Interactive activities to engage learners
• Simple process to export to most LMS/LXP systems
• Help organisations meet accessibility requirements
• Simple for learners to access content

£590 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

583473281938968

Contact

Lara McElroy
08000 850550
sales@omniplexlearning.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft PowerPoint ; Storyline 360 plugin
• Cloud deployment model: Private cloud
• Service constraints: Desktop based software only works on Windows OS; Mobile accessibility - Fully responsive on iOS and Android
• System requirements:
  • CPU-2 GHz processor or higher (32-bit or 64-bit)
  • Memory 2 GB minimum
  • Available Disk Space 1 GB minimum
  • Display 1280 x 800 screen resolution or higher
  • Multimedia. Sound-card, microphone, and webcam for recording narration and video
  • Operating System: Windows 10/11, MS OS X with Parallels Desktop
  • Operating System: VMware Fusion

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email response within 2 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: First line support from internal support team, second line from Product Experience Specialist, third line from Articulate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Either through an onboarding call or webinar depending on how many licences purchased
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • MP4
  • DOCX
• End-of-contract data extraction: N/A
• End-of-contract process: User is no longer able to access the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SL, Studio, Peek, Replay desktop only
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Get started with Articulate Storyline 360 right away with an intuitive, familiar Microsoft Office (PPT style ) interface. No training required.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Extensive interface testing has been undertaken and documented. We will be happy to share this with you on request.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Articulate's infrastructure exists as a virtual environment and is therefore completely scalable. Capacity monitoring is performed to ensure that utilization of resources (including available storage) stays within acceptable limits. We also have the ability with Amazon Web Services (AWS) to quickly accommodate any additional capacity needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on system health status.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Articulate 360 L&D authoring tool

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Customer data is encrypted at rest on our servers using the Advanced Encryption Standard 256 bit industry standard.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: No learner or user information is stored, other than login details for designers and admins. The eLearning content is exported for use in Learning Management Systems via the formats below.
• Data export formats: Other
• Other data export formats: SCORM/Tin Can/Word/PDF/HTML5/AICC/XLIFF
• Data import formats: Other
• Other data import formats:
  • No personal data. Digital assets such as images and videos
  • Eg JPEG, PNG, MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We apply the most advanced encryption technology publicly available to secure data. Using 256 bit TLS/SSL encryption and 2048 bit RSA public keys, Articulate encrypts data at rest and network traffic, including on payment pages, into and out of Amazon Web Services (AWS)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We apply the most advanced encryption technology publicly available to secure data. Using 256 bit TLS/SSL encryption and 2048 bit RSA public keys, Articulate encrypts data at rest and network traffic, including on payment pages, into and out of Amazon Web Services (AWS)

Availability and resilience

• Guaranteed availability: 99.9% No refunded
• Approach to resilience: Articulate uses Amazon Web Services (AWS) as its hosting provider. Articulate 360 services are redundant across three (3) or more physically isolated and resource independent availability zones in North Virginia. This ensures that up to two data centres can go offline simultaneously while we continue to provide customers with a great experience.
• Outage reporting: Email alerts/dedicated service status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Articulate relies on a third-party service, Okta, as our authentication provider. Okta implements proven, common, and popular identity protocols used in both consumer-oriented web products and enterprise identity infrastructures. All traffic between clients and Okta is all TLS 1.2 encrypted (industry standard).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access to systems must be granted only to the extent necessary to perform job responsibilities. Authentication controls must be protected from disclosure. Notification of a new hire is required prior to granting employees and contractors access to Articulate’s systems. Authentication controls must be used to verify the identity of an employee, contractors, or other third-parties before access is granted to Articulate information assets and systems. Privileged access accounts are only provided to certain Articulate team members, such as the Platform Team and the Operations Team. Terminated employee and contract worker accounts must be disabled and removed in a timely manner.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: All in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Basic
• Information security policies and processes: At Omniplex Learning an ISO 27001:2013 certification programme is in progress. As we are working toward ISO 27001, we follow the guidance outlined by these standards. The responsible person for Information Security is the Chief Financial Officer who then has in their team the Head of IT and Cyber Security. All polices and guidance are then distributed to the other Managers in the business to ensure their staff apply to the standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Supplier driven change management process in place. More detail available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A monthly report is run on Omniplex on the vulnerability of the organisation. This check is run by 3rd party to identify any risks which are then catagorised into severity. Once identified, we have then a process put in place to rectify any risks at a specific agreed level to be solved with 30-days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Microsoft endpoint management that runs weekly checks for User device and application compliance. This is reported to the Executive fortnightly and the Board on a monthly basis.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of any GDPR issues, we have an named DPO. We have software that alerts the DPO of any potential incidents that are logged. All the incidents are then actioned and any outcomes logged and reported to Executive.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Customer Needs:; Our eLearning digital solutions eliminate paper. We also know that data; servers use energy, so the need for minimal interfaces, streamlined solutions,; processing optimisation, smart audio, video, and imagery where quality is; high, but performance needs are minimal are all key components to ensure; smart digital sustainable delivery.; Our Business Operations:; We support and promote green practices in all Omniplex locations. We; encourage the sharing between all colleagues to integrate environmental; action into our day-to-day business practices.; Our focus includes the various business operations that affect our immediate; environment: daily commutes to work, business travel, procurement, energy,; waste, and water consumption in our core offices, as well as other activities.; We will continue to look to implement technically and financially feasible and; cost-effective measures for improving efficiency, as well as improving other; natural resources.; This has and will continue to increase our business efficiencies while leading; to a continued decrease of CO2 emissions overall. Our practice and; application will continue to improve as we focus on the opportunities ahead.; Our community:; We operate, collaborate, and learn globally, and as such embrace the benefits; from the diversities of culture, knowledge, and creativity that we have access; to, both internally and externally. By continuing to encourage diversity and; inclusion, we want to ensure our workforce reflects the diversity of the clients; and communities we serve.; We value and continue to collaborate with other technical companies for the; greater good of society so we may combine our digital solutions, creativity,; and desire to help the community at large. We want to harness technology as; we continue to balance the needs of nature, business, and human; progression
• Covid-19 recovery:

  Covid-19 recovery

  Our actions and response during COVID 19 include:; ; • Provided employment opportunities across the UK. Our organic growth continued throughout pandemic, and we’ve grown from a local team of 25 (March 2020) to 65 today. All growth roles have been offered on a remote basis. ; ; • We supported the NHS in creating an NHS e-learning template pack – for free. The Content team provided their time and expertise in creating this e-Learning for use by NHS Trusts across the UK, supporting their digital learning. ; ; • We partnered with the Samaritans to provide free Storyline licenses and training in the software to support their invaluable mission. ; ; • We supported our staff in both physical and mental wellbeing. During COVID we rolled out BUPA Healthy Minds EAP and a digital doctor Babylon, as well as flu jabs for all roles, easing strain on the NHS.; ; • We continued to support organisations, adapting our finance credit control procedures and extending our payment terms for businesses impacted by Covid. ; ; • All internal operations, including client training, were moved to remote model, supporting all roles and teams across the business. ; ; • We maintained a safe working environment and kept the office open for a small number of the team where working from home was not an option. We adapted our working environment in line with government guidelines (socially distanced workstations, temperature checks on site, hand sanitiser etc.) to ensure a safe workplace.
• Tackling economic inequality:

  Tackling economic inequality

  Our company mission is “to enable individuals and organisations to reach their full potential through learning”. Creating new skills is at our core. We partner with our clients helping individuals and businesses grow. ; ; Omniplex recognise the national skills shortage in digital design and the limited entry routes into this career. We’ve provided industry insight into a UK wide working group of industry leaders and higher education bodies aspiring to create a new apprenticeship standard. Coordinated by colleagues at Birmingham University the ‘trailblazer’ group has made significant strides in the development of a digital learning apprenticeship over the past year. We continue to support and champion the development of this standard. ; ; • Omniplex internship. We have held two 6-week internship programmes to support early talent development, providing invaluable workplace experience for creative graduates. In doing this we have created six new permanent jobs for graduates and continue to support in their skills development and early career in digital learning design. ; ; • We also recognise the difficultly faced by students in gaining employability skills and have provided opportunities with local college (Bedford) in hosting an employability skills day, and supporting one placement student over the year. ; ; • Omniplex are certified as Articulate’s UK training provider. Our trainers have far reaching impact, training L&D practitioners across the UK in their own digital learning skills development. ; ; • Provide employment opportunities across the UK. Our organic growth continued throughout pandemic and we’ve grown from a local team of 25 (March 2020) to 65 today. All growth roles have been offered on a remote basis, creating accessible employment opportunities for all areas of UK. ; ; • We partnered with the Samaritans to provide free Storyline licenses and developing their digital learning skill to support their invaluable mission.
• Equal opportunity:

  Equal opportunity

  Reduce the disability employment gap and tackle workforce inequality; • Omniplex Learning recognises the far reaching impact that we can have in reducing workforce inequality through the creation of digital learning that is truly accessible.; ; • Our design team are trained in accessibility standards and our eLearning is developed with the learners needs at the forefront. ; ; • Our training team are experts in creating accessible eLearning and train L&D practitioners across the UK in ‘Introduction to eLearning Accessibility Training’. We are proud to be building this capability across the UK L&D industry and will continue to champion the necessity of creating accessible learning.
• Wellbeing:

  Wellbeing

  • Omniplex are committed to supporting the health and wellbeing of our teams, and take action to promote both physical and mental health in the workplace. ; ; • We champion wellbeing and recognise positive mental is a key factor in having a healthy workforce. 9 of our team (14%) are to be trained by Mental Health England 23-25th May, to become certified Mental Health First Aiders, to promote a supportive working environment. ; ; • Omniplex recognises the importance of charitable giving as a positive contributor to wellbeing and allow staff to take two days of paid time off per year for personal charitable causes- this year we’ve had two members of the team volunteer at a local animal rescue centre among others. ; ; • Omniplex subscribes to BUPA Healthy Minds – an employee assistance programme to provide confidential listening and counselling support for all of our team. ; ; • We also subscribe to Babylon, a digital doctor service, as we recognise that these services can prove incredibly useful in the knowledge that GP access is available same day. ; ; • We encourage our staff to make positive choices in wellbeing. We offer flu vaccinations for the team, have fresh fruit delivered weekly to each of our offices, as well as providing additional social calendar of events to keep a remote workforce connected. ; ; • Being an Omniplexer means to treat one another with respect and kindness, and this guiding behaviour provides a compassionate and empathetic employer response to any individual needs in the team, often going above and beyond any duty of care.

Pricing

• Price: £590 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full functionality for an agreed time period

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.