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Xcession Ltd

Service Management Optimisation Advisory Service

Xcession are specialist in IT Service Management. Our Service Management Optimisation advisory offering ensures that our clients are getting the most of out of their IT Service Management investment. This covers usage of tooling, processes that are being executed and how the organisation is aligned to IT Service Management.

Features

  • Review of current IT Service Management tooling
  • Review of current Service Management processes
  • Review of current organisational alignment to Service Management processes
  • Analysis of tooling, processes, and organisation
  • Optimisation report outlining recommended changes to tooling, processes, and organisation
  • Benefits analysis of recommended changes
  • Independent from any software vendor
  • Capitalising on wealth of Service Management experience

Benefits

  • Improved efficiency of your Service Management function
  • Improved user experience of IT Service Management
  • Reduced IT services cost through optimisation
  • Independent from all software vendors
  • Specialist UK SME
  • Access to a pool of highly experienced staff
  • Deliver real business change in a flexible and rapid manner

Pricing

£520.00 to £1,200.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sunil.duggal@xcession.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 3 7 3 4 0 4 9 3 2 5 1 7 3

Contact

Xcession Ltd Sunil Duggal
Telephone: 07973 432187
Email: sunil.duggal@xcession.co.uk

Planning

Planning service
Yes
How the planning service works
IT Service Management solutions must be supported by a carefully thought out Service Management implementation, to ensure that the organisation achieves the outcomes and improvements at an acceptable cost. We help our customers optimise their Service Management function. We deliver successful business change and business benefit. Detailed analysis of each part of the Service Management process enables us to make targeted recommendations to tooling, processes, and organisational alignment. Each recommendation will identify the changes required and outline the benefits to be achieved from the change.
Xcession will work with you to plan the journey to a fully optimised Service Management function that delivers value for money to the organisation.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Xcession has extensive experience in Enterprise and Service Management. Xcession will leverage practice proven processes, methodologies, and tools for ensuring maximum benefit is gained from the advisory assignment. Our advisory services have been developed from our experiences of delivering previous assignments and are constantly updated to reflect genuine issues and situations observed in past advisory projects.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have significant experience in helping our customers carry out quality assurance and performance testing as part of project implementations.
We can call upon specialists to provide deep technical, product and engineering quality assurance experience to complement our digital, technology, project management, change and business analyst capabilities.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Service Management Optimisation Advisory Service

Xcession can support the organisation through all phases of the Service Management lifecycle.
We can continue this support through to the ‘run’ state for an organisation. We provide Managed Services for our other customers, so we are well versed in the demands from actually operating Service Management tools and processes.

Service scope

Service constraints
There are no constraints to the advisory service but Xcession will discuss all requirements and should any constraints exist, these will be factored into the service.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
20/05/2020
What the ISO/IEC 27001 doesn’t cover
All is covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Management of IT, Data Centre and Cloud Assets to maximise consumption and efficiency, and reduce emissions

Covid-19 recovery

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Tackling economic inequality

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Equal opportunity

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Wellbeing

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Pricing

Price
£520.00 to £1,200.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sunil.duggal@xcession.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.