UrbanTide Limited

uMove

uMove is a source-agnostic transport data platform, aggregating, analysing and visualising historic and real-time multi-modal data. It Integrates ANY data, utilising AI ready pipelines for predictive analysis to optimise networks. Custom dashboarding, 3D mapping and bespoke visualisations provide a centralised evidence base for reporting, budget allocation and monitoring modal shift.

Features

• Source agnostic platform for real-time and historic data ingestion
• 3D mapping, custom graphs and reports for visualising multimodal data
• Open APIs for integration of ANY data from ANY Source
• Automated data validation, standardisation and anomaly flagging
• Automated data collection and seamless integration from 3rd parties
• Data provided in multiple formats including APIs, command line, CSV
• SaaS delivery model with user management and access control
• AI ready data pipelines for predictive analysis and demand forecasting
• Open data and extraction in multiple formats enables data sharing
• Standardised multimodal data for planning new mobility solutions

Benefits

• Centralised evidence base for real-time and historic multimodal transport data
• Understand usage and predict future patterns to plan sustainable solutions
• Baseline activity, analyse trends in multimodal and air quality data
• Insights for funding applications, transport planning and promoting behaviour change
• Shared access for ultimate transparency and collaboration
• Enable development of new mobility solutions and encourage modal shift
• Data driven decision making to Boost efficiency and productivity
• Scalable data collection, analysis and sharing processes
• User-friendly reports and visualisations for quick and accurate analysis
• Monitor change to demonstrate behaviour change and modal shift

£2,000 to £6,166.67 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

583989843154459

Contact

Steven Revill
07921912422
steven.revill@urbantide.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: USmart (also from UrbanTide Limited)
• Cloud deployment model: Public cloud
• Service constraints: No there are no constraints
• System requirements: Accessible via all standard web browsers

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Critical - 1 business hour Urgent - 1/2 business day Medium - 1 business day Informational - 2 business days Therefore response times are different at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: A technical account manager is provided for every customer. The technical account manager engages with the cloud support engineer to rectify any issues. We have no additional costing for different support levels at present. Our support level is the same albeit the Service Level Agreement specifies the different speed of response for each type.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have user documentation available here https://urbantide.atlassian.net/wiki/spaces/US/overview which provides training for all services and functionality. However, we normally undertake some user training either onsite, online or a mix of both as required by the customer. This continues throughout the contract as new users join or features are released.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Bulk extraction of metadata can be provided alongside the datasets which are all available as standard. We also have a full json dcat end point which enables harvesting of the metadata and data in various formats.
• End-of-contract process: There are no additional costs. We support the user in ensuring access to the relevant metadata files and data files. Only once this has occurred will we switch off the service. Exit interview to determine why the customer no longer requires our product.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary difference is how is the view on screen as we have designed for the services to be reactive to the screen size. There is no difference to functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tested using the WCAG compliance checker
• API: No
• Customisation available: Yes
• Description of customisation: Creation of bespoke visualisations ; Demonstration of organisational information and data in custom dashboards and visualisations ; Custom user management and data access levels

Scaling

• Independence of resources: Normal usage patterns for user numbers and data upload/ downloads are managed through autoscalable microservices which are already designed into the system. uSmart's primary demand pinchpoint is our data query layer. Here we have the ability to scale the demand by increasing the cloud resources available though on click deployment to increase the speed systematically. This speeds up the service to users, albeit users are never not served, it can just take time.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of active users. Number of API requests. Number of datasets requested. ; Uptime is also constantly monitored and available through uptime.robot.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By logging in and selecting the download function or via the API interface for each dataset.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Json
  • Geojson
  • Xml
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Json
  • Geojson
  • Xml
  • Pdf
  • Rdf
  • Dmp

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: UMove has availability guarantee of 99.9%. Refunding has never been required as service level guarantees have always been extended. We don't have a set refund policy but have signed up to customer defined refund levels in previous/ existing Contracts and are happy to do the same in future.
• Approach to resilience: We are happy to make this available on request.
• Outage reporting: We provide outage reporting on a public dashboard - uptime robot. We also send email alerts to users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: 2FA is available for customers who determine they wish to use it. This can also be controlled at a user type level so the customer can decide if it is implemented for admin and/ or tiers below admin. Admin functionality is restricted to admin users anyway by design of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 05/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: It is aligned with ISO/IEC27001 and we also maintain Cyber Security Plus Certification.
• Information security policies and processes: Cyber Security Plus Certified and we also have a Cyber Security Policy and a Quality Management Statement both of which have been checked and accepted by UK Public Sector bodies for their procurements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Unit testing and frequent review between the Management Team and the Technical Team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All of our services are hosted within Amazon Web Services and we action any advice provided by AWS. We deploy patches within the two week sprint period and instantly when they are noted as urgent. In addition to AWS advice we also action alerts provided through the Frameworks we are part of including for example Crown Commercial Services RM6094 and RM6200.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach combines our own monitoring, that of our cloud service provider AWS and any identified issues through our knowledge and network alerts including existing Crown Commercial Services Frameworks (e.g. RM6094 and RM6200). - AWS make us aware of any potential comprises - When made aware we review and implement urgent changes as quickly as possible reapplying resources to solve the problem or include it within the next sprint. - Our own monitoring includes internal log management dashboards for identifying security events.
• Incident management type: Supplier-defined controls
• Incident management approach: Aligned with ISO/IEC 27035-2:2016 our approach includes both Plan and Prepare and Lessons Learned. Specifically this is covered within our Continuous Improvement Policy which incorporates incident management which states that: - information security incident management is recognised by management; - we manage these risks and have an incident management plan in the event of incidents - we have clear responsibilities for tackling incidents dependant on the type and this is shared across the organisation - provision of incident reports to customers when it impacts them - learning from incidents to reduce re-occurance.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  uMove provides comprehensive insights for sustainable transport planning, utilising multimodal transport data to predict future patterns and facilitate modal shift. This encourages a shift to more sustainable mobility options, lowering greenhouse gas emissions and aiding the progression to Net Zero objectives. Through data-driven decision-making and scalable processes, uMove facilitates the efficient utilisation of resources and reduction of carbon emissions associated with transport, ultimately aiding in the global effort to mitigate climate change impacts.

  Covid-19 recovery

  uMove plays a pivotal role in promoting sustainable travel solutions post-COVID-19 by offering tools and insights for adaptive transport planning. Its features facilitate the analysis of post-pandemic travel patterns, prediction of evolving trends, and development of innovative mobility solutions tailored to new societal needs. By enabling data-driven decision-making and collaborative efforts among stakeholders, uMove supports the implementation of sustainable transportation strategies that prioritise public health, reduce congestion, and promote active and low-carbon modes of travel. For instance, uMove can demonstrate active travel behaviour pre and post Covid-19 to demonstrate change in commuter and leisure travel behaviour. This can support development of workplace initiatives to promote active travel as a way to support Covid-19 recovery through sustainable travel solutions.

  Tackling economic inequality

  uMove serves as a catalyst for developing valuable skill sets in the high growth industries of technology and transport. Utilising AI and advanced, innovative approaches to transport data analysis uMove facilitates development of skills in high demand to fill skill gaps and support employment opportunities in the high growth sectors of transport and technology. ; Through its innovative features, uMove enables the delivery of lower-cost, high-quality transport solutions while simultaneously fostering the development of scalable and future-proofed methods for service delivery. By adopting collaborative approaches and leveraging data-driven insights, uMove empowers stakeholders to address skill gaps, enhance service efficiency, and drive economic growth in the transport sector.

  Equal opportunity

  UrbanTide is committed to building a diverse, equitable and inclusive organisation at all levels. We do this through several initiatives including inclusive recruitment practises to ensure diverse hiring, regularly updated diversity and inclusion policies and regular reviews and reporting for accountability to progress towards diversity goals. ; UrbanTide encourages in-work progression by providing employees with regular training and skill development opportunities and utilising regular performance reviews to identify skills gaps and areas for improvement. We ensure that performance evaluations and opportunities for advancement are conducted fairly and without bias, providing equal opportunities for growth and recognition. Regular training also helps ensure a diverse workplace culture where our employees feel safe and valued. ; ; Through these initiatives, uMove supports the creation of a more equitable and inclusive work environment, fostering opportunities for professional growth and advancement among all members of its contract workforce.

  Wellbeing

  uMove supports promotion of health and well-being through including physical activity and mental health by facilitating healthy, active and sustainable transport solutions. By providing insights and analysis that can be utilised to improve and promote active modes of travel such as walking and cycling, uMove encourages physical activity, contributing to improved health and well-being. uMove aims to provide data that supports the provision of active travel choices, to encourage behaviour change and modal shift to more active modes. This in turn has significant positive impacts on people’s mental and physical health as access to active modes increases. ; ; Additionally, by reducing congestion and pollution through better decision making and planning of sustainable transport infrastructure , uMove creates cleaner and healthier environments, which can have positive effects on mental and physical health, for example by improving air quality through sustainable transport initiatives. Furthermore, by fostering strong, integrated communities through collaborative transportation planning and shared access to data, uMove promotes social cohesion and connectivity, ultimately enhancing community well-being and resilience.

Pricing

• Price: £2,000 to £6,166.67 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.