AKAMAI TECHNOLOGIES LIMITED
Akamai Infrastructure Software Enablement and Managed Support Services
Professional, managed and security operations services to enable, operate and optimise infrastructure software, including optional Security Operations and Control Centre (SOCC) services, supporting reliable service operation, monitoring, governance and continuous improvement across digital services.
Features
- Architecture design and onboarding for infrastructure software
- Secure configuration, policy setup and controlled change
- Integration with identity, logging, monitoring and SIEM platforms
- Migration and transition from existing services or tools
- Ongoing managed configuration, tuning and optimisation
- Operational monitoring and service health management
- Security Operations and Control Centre (SOCC) setup and operation
- Alert triage, investigation support and incident coordination
- Operational reporting, dashboards and service reviews
- Knowledge transfer, runbooks and operational handover
Benefits
- Accelerates safe and effective adoption of infrastructure software
- Improves operational stability and service reliability
- Reduces operational risk through structured monitoring and response
- Improves detection and handling of security and service incidents
- Reduces burden on internal teams through managed operations
- Improves consistency of configuration and control
- Enhances visibility across integrated digital services
- Supports continuous service improvement and optimisation
- Provides clearer operational governance and accountability
- Supports scalable service operation as needs evolve
Enterprise architect
| £1,944.00 |
|
| £2,160.00 |
|
Security architect
| £1,728.00 |
|
| £1,944.00 |
|
| £2,160.00 |
|
Solution architect
| £1,552.00 |
|
| £1,748.00 |
|
| £1,944.00 |
|
Technical architect
| £1,728.00 |
|
| £1,944.00 |
|
| £2,160.00 |
|
Cyber security incident response
| £1,944.00 |
|
| £2,160.00 |
|
Command and control centre manager
| £1,552.00 |
|
| £1,748.00 |
|
| £1,944.00 |
|
| £2,160.00 |
|
Service desk manager
| £1,552.00 |
|
| £1,748.00 |
|
| £1,944.00 |
|
| £2,160.00 |
|
Delivery manager
| £1,552.00 |
|
| £1,748.00 |
|
| £1,944.00 |
|
Digital portfolio manager
| £1,552.00 |
|
| £1,748.00 |
|
| £1,944.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
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Yes
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ISO/IEC 27001 accredited by
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A-Lign Assurance
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ISO/IEC 27001 accreditation date
-
Thursday 20 March 2025
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What the ISO/IEC 27001 doesn’t cover
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The certification does not cover customer-managed systems, customer-controlled configurations, customer content, or customer end-user environments. It also excludes third-party services, networks, or infrastructure that are not operated or managed by Akamai, except where explicitly included within Akamai’s defined service scope and contractual responsibilities.
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ISO 28000:2022 certification
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No
-
ISO 9001 certification
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No
-
Quality management systems (QMS)
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No
-
CSA STAR certification
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No
-
PCI certification
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Yes
-
PCI DSS certification accredited by
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Specialized Security Services, Inc.
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PCI DSS accreditation date
-
Monday 30 June 2025
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What the PCI DSS doesn’t cover
-
The certification does not cover Akamai services that are not within the assessed PCI DSS scope, nor does it cover customer-managed applications, customer-controlled configurations, end-user devices, customer networks, or third-party services and infrastructure that are outside Akamai’s operational control, except where explicitly included within contractual scope.
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Cyber essentials
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Yes
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Cyber Essentials Certificate Number
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35063cf9-ee5c-41f2-a933-9c86e01cbdd5
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Cyber essentials plus
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No
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Cyber Essentials Alternative
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None of the criteria
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Other security certifications
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Yes
-
Any other security certifications
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- ISO/IEC 27017
- ISO/IEC 27018
- ISO/IEC 27701
- SOC 2 Type II (independent assurance report)
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
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Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
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Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Mission: Make Britain a clean energy superpower
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To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity
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By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
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Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
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Introducing transparency to pay and reward processes
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Working conditions which promote an inclusive working environment and promote retention and progression
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Mission: Build an NHS fit for the future
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That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
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Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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