NETWORK INTEGRATION TECHNOLOGIES LTD

Security Operations Centre (SOCaaS)

ITogether's SOC-as-a-Service (SOCaaS) provides comprehensive 24/7 monitoring and management of your cybersecurity environment. Utilising advanced detection technologies and expert analysts, our service rapidly identifies and responds to threats, ensuring your data and systems are protected against cyber attacks while complying with industry standards.

Features

• 24/7 Monitoring: Constant surveillance of your network and systems.
• Threat Detection: Advanced technologies identify threats quickly.
• Incident Response: Rapid reaction to mitigate potential security breaches.
• Compliance Management: Ensures adherence to security regulations.
• Expert Analysis: Skilled cybersecurity professionals analyze and respond.
• Real-Time Alerts: Immediate notifications about security incidents.
• Forensic Analysis: Detailed investigations into security breaches.
• Customizable Reporting: Tailored reports on security status and incidents.

Benefits

• Enhanced Security Posture: Stronger defence against cyber threats.
• Minimised Risk: Reduces potential for data breaches and attacks.
• Regulatory Compliance: Meets critical industry compliance requirements.
• Operational Efficiency: Frees up internal resources for other tasks.
• Proactive Protection: Anticipates and mitigates risks before escalation.
• Peace of Mind: Confidence in robust, continuous security monitoring.
• Cost-Effective: More affordable than in-house SOC operations.
• Scalable Service: Adapts to changing security needs and growth.

£50 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

584405990311844

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cloud Management
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority Level - Maximum Response Time Target ; P1 – Major Impact - 1 Hour ; P2 – Moderate Impact - 4 Hours ; P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support includes: ; - Rule based changes ; - Configuration changes ; - User creation and deletion ; - Software updates and management *critical patching and minor OS configuration changes / updates. ; - Guaranteed SLAs ; - Quarterly Service Review ; ; All prices are ex VAT
• Support available to third parties: No

Onboarding and offboarding

• Getting started: ITogether assists clients with the onboarding of our SOC-as-a-Service (SOCaaS) through a structured, supportive process designed to integrate our security operations seamlessly into your existing IT environment. The process begins with a preliminary consultation where our team gathers information about your current security measures, network architecture, and specific business needs. This step ensures that our SOCaaS is tailored to provide the most effective protection for your organization.; ; Following the initial assessment, ITogether’s experts will work with your IT team to configure and deploy the necessary monitoring tools and software. We focus on establishing a secure connection between your network and our SOC, implementing real-time threat detection systems, and setting up custom alert parameters tailored to your operational requirements.; ; Training sessions are conducted to familiarize your staff with the SOCaaS dashboard, alert system, and protocols for incident response. These sessions are crucial for ensuring that your team knows how to respond efficiently and effectively to security notifications.; ; Throughout the onboarding process, ITogether provides continuous support and guidance, addressing any technical questions and adjusting configurations as needed. Our goal is to ensure a smooth transition and to empower your team with the knowledge and tools required for ongoing security management.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Nothing is kept in this service. Any data held by us is destroyed once the contract ends.
• End-of-contract process: At the end of the contract the licensing will cease, and the client will have no access to the license. The client will need to have found an alternative license to cover them moving forward from this point. There are no additional costs incurred upon termination of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API used to allow monitoring of certain traffic types only
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

• Service usage metrics: Yes
• Metrics types: # of Tickets opened ; Reason for ticket opening ; Ticket SLA times ; SLA's met ; SLA's exceeded ; Reason behind
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Multiple

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not required
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ITogether's SOC-as-a-Service (SOCaaS) guarantees high availability to ensure continuous and robust protection for your business. This is achieved through the use of state-of-the-art, redundant infrastructure and cloud technologies that provide fail-safe operations and minimize downtime. Our SOC operates across multiple data centers with automated failover capabilities, ensuring that even in the event of a hardware or software failure, the service remains uninterrupted. Additionally, our team of cybersecurity professionals monitors the system around the clock, ready to respond immediately to any issues. This comprehensive approach guarantees that our SOCaaS is always operational, safeguarding your assets 24/7.
• Approach to resilience: ITogether's SOC-as-a-Service (SOCaaS) embodies a resilient approach to cybersecurity, designed to maintain robust protection continuously. This resilience is achieved through a multi-layered infrastructure that includes redundant systems and data backup solutions, ensuring that services can withstand various types of disruptions without significant impact. Our geographically dispersed data centers enhance this resilience by mitigating the risk associated with physical location disruptions such as natural disasters. Furthermore, our SOCaaS utilizes advanced cloud technologies that provide elastic scalability and automatic failover capabilities, enabling quick recovery and adaptation to changing threat landscapes. By integrating these elements, ITogether ensures that SOCaaS remains strong and adaptive, providing dependable security operations regardless of external or internal challenges.
• Outage reporting: ITogether's SOC-as-a-Service (SOCaaS) implements a proactive approach to managing and communicating outage alerts, ensuring that all stakeholders are informed promptly in the event of service disruptions. This process starts with real-time monitoring systems that detect and diagnose issues automatically, minimizing the time to identify outages. When an outage is detected, our SOCaaS immediately triggers an automated alert system. These alerts are disseminated through multiple channels, including emails, SMS messages, and direct notifications on client dashboards, to ensure that the information reaches the relevant parties quickly and efficiently.; ; Furthermore, our dedicated team of IT professionals provides continuous support, offering updates and detailed information about the outage status, expected resolution time, and steps being taken to restore service. This transparent communication helps maintain trust and allows clients to manage their operations effectively during interruptions. Our commitment to swift and clear communication during outages underscores our dedication to client service and operational resilience.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Only certain individuals are able to access support services when required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are Cyber Essentials Certified and closely follow and ISO standards
• Information security policies and processes: ITogether have our own Information Security Policy which can be provided upon request. This includes the reporting structure for any incidents.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITogether have a change management process document which we follow strictly to ensure that everyone is happy with the change before it is completed. The document allows us to track the changes through the lifetime of that specific change, and ensure that people are satisfied with any potential security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ITogether use a Vulnerability Management system to scan (daily) our systems to ensure that any vulnerabilities are dealt with on a daily basis. The system we use holds the most comprehensive list of vulnerabilities across the globe.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ITogether use a Vulnerability management system which informs us of any identified vulnerabilities across our systems each day. We react to this on a daily basis and if any vulnerabilities are identified they are resolved as quickly as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: If we discover and vulnerability it is resolved as quickly as possible. If an incident is reported to us, we would treat this as a P1, and aim to have the issue resolved within 4 hours. Users are able to report incidents to ITogether through the normal support process. A report is then generated as part of the service (if taken) detailing the incident and fix.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £50 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day free trial of service

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.